The app and website are broken.
I used to buy 90% of my materials and tools from them but over the last month the quality of the app and website has dropped significantly. I now avoid it as much as possible.
CANT FIND IT
IT HARD TO FIND ITEMS UNLESDS YOU KNOW EXACTLY HOW IT IS WRITTREN IN YOUR CATALOG.
This is clumsy
What happened to MY recent orders and or reorders?????
I don’t need to seem what the entire Midwest ordered
I don’t need to seem what the entire Midwest ordered
For the ones who get it done!
Unbelievable service excellence! Grainger has become the sharpest tool in my toolbox!
Lousy details
It’s extremely hard on both the app and the website to find the accessories to go along with the main items that you sell in other words a plug that fits a solenoid valve or a cord that goes onto an appliance everything is difficult
Easy to navigate and order
The user interface and search engine are both very good and easy to navigate. Finding products and ordering are very easy.
Cart FAIL. Cart empties. Can’t use.
Cart FAIL. Cart empties. Can’t use. Cart spontaneously empties making the app impossible to use.
Alaska team
Great employees at Grainger in Anchorage Alaska
Good
Excelente
Apps is glitchy when checking out.
The app will not allow me to change who approves my order.
Great place for getting materials in an emergency
Is it second time I’ve had a fan motor burned up on top of a restaurant. The last one that I ordered from Grainger was the fresh air fan to Suppy air over the vent hood where they cook and this one is the actual vent motor that sucks out the smoke in the grease and stuff. Both times they had it both times it was here next day. Absolutely perfect they can do without their van for one day they just couldn’t do without it for a week in Grainger always been good about getting things to me next day if they have it..
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Unable to enter po information
The Grainger app is kinda ok and whoever develops the app, does not put themselves to use it. Lack of common sense and communication to the actual user
Quality products
They sell the quality gear, fast and easy. Thanks!
Love how smooth it goes
Simple to use fast and easy
Not users friendly
This app is like stepping back into the early 2000!
Technician
Changed user name to email without notification. Would rather NoT use email, this; in my opinion is a security risk, WWG has handed out half of the access information, now all they need to access our accounts is the password which can be found by forwarding the email to a ghost account/phone doing two factor ID and selecting change password.
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Easy peezy
Definitely download the app. I tried making an order online and the site was very clunky. As soon as I downloaded the new app it made things way easier love it.!
My place for everything
Exceptional customer service. Easy to find what you need in person or online.
Later
Later
Shipping Boxes
As an Etsy Seller, I rely on new packaging for some of my vintage orders. Sometimes you only need one particular size box and have to rely on used boxes you’ve received. But when most of my items are the same size, it shows I care to send in a new box without a lot of old peeled off labels or tape already attached to the box. Thank you for your reasonable prices and I save on shipping by picking up my order!
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