Too many bugs
Too many bugs with the app, and similar to the web experience I still don’t know what I’m looking at.
Terrible login management
The app itself is OK, but the login management is horrendous. Constantly kicks you out of auto login and password reset is a nightmare.
Sometimes it doesn’t even work after successfully resetting it.
Sometimes it doesn’t even work after successfully resetting it.
Crashtastic
More than half the time I try to log in, the app goes to a blank screen and crashes. Not useful.
It never works!
Every time I try to log into the mobile app, it always crashes. I’ve opened up numerous tickets, and after many days of waiting to weeks of resolution, it just keeps happening again and again. I’ve removed the app, changed my password, got IT involved and when they finally get it working, two weeks later it craps out again. The hardest part is there is no support at Xactly. You have to get your HR department involved then they have to figure out who to contact and by the time it’s figured out, you’re updating your resume for your next job. Their website is poor and not mobile enabled so I can’t access anything from my mobile device. Their app never works and when it does it’s crawling slow to load information. I really wish they would get it together. When it was working it was doable, but now I haven’t been able to log in from my mobile device in months!
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Poor Quality
Since the recent update, the app is rendered unusable because of constant crashing. I have made it past login but the crash happens during loading every time.
