Abhorrently awful app, but no option
Relying on this barely functional app to activate hardware is beyond frustrating. It flat out did not work with activating my modem. I tried resetting the phone, deleting and reinstalling the app, everything I could think of. Because they do not allow any other method to activate—not even on their own website—I had to spend hours on the phone, first just trying to navigate their awful robot menus just to speak to a human, and then waiting for the customer service person do something I should’ve just been able to do from a browser. The customer service person was good, and got the job done, but frankly it’s ridiculous it came to that. There’s no real point in a review though, is there? Xfinity created a terrible ecosystem where you are forced to rely on their terrible software for a job it can’t do. They have little to worry about in terms of competition, so little incentive to make anything functional. So I guess download this app and join the rest of their customer base in hating them until the block you live on gets hooked up with fiber optic and you can quit living under the heel of Xfinity’s blatant, intentional incompetence.
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Been a customer for over 10 years
And why all these terrible reviews. Last fall I was strange. Why is my TV not the same. And even now I’m having a hard telling this story. I had a router and a larger coverage area of coverage.(once again I don’t know the term?) But, why’s it the same as before? They said it’s your range extender. And they gave me a new router. And I was surprised that was it. And I was puzzled to why I couldn’t use my programmed thermostat. They said the router. And another example what I like about this company. I have had severe money issues. And I couldn’t pay. So now my $245 bill will be broken to equal payments dividend by 4. So let me give you my comparison by 2 different companies. If someone gave me the option for RCN for free. Easy! T-Mobile versus Verizon. Pay me $20 to take Verizon? Pass!
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Would leave 0 stars if possible!!
This is the worst app ever unless you’re making a payment. I’ve been trying to get thru to Xfinity going in 2 weeks now, did the same last month & gave up after awhile. I seem to always get a robot to text with who does not understand anything I am saying, but I do get asked if I would like to make a payment 4 different times when I asked to speak with a representative, asked for a call back, I have also sat on home for 45 min before hanging up & that was after I went thru 10 different prompts (which still did not get me thru to the correct department). I’m not sure if it has anything to do with their change to Xfinity or if it’s just a coincidence that’s when they began to have horrible customer service. Needless to say, I STILL have not been able to cancel my cable tv after realizing I’ve been paying for a extra box that I turned in when I moved 2 years ago, and a premium & sports channel for over a year, never noticed it as I have auto pay & paperless billing. I know I’m not the only one dealing with these problems & wouldn’t be surprised to see a class action suit in the future.
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Not happy with cable anymore to much for too little
This used to be a very good company service plans were reasonable great customer service now prices have gotten ridiculously high service has so many outages. You have fight with the automatic customer care AI to speak to a real person. Sometimes it doesn’t understand you like it’s avoiding letting you speak to a representative. They do give you a few things like some streaming channels but that’s probably included in your bill somewhere. You’re paying for equipment every month that probably was paid off in a few months. But instead of them saying look you’ve paid off the equipment it’s now yours no more rental fee’s for that modem or cable box. I’ve had cable since Comcast first came out. I shouldn’t be still paying for a cable box. But As much as I like Comcast or xfinity now. I think I’m going to have to switch to Dish network and take my chances. Because their service is far cheaper and you’re not paying monthly rental fee’s. It’s so sad that this company rather this world is so money hungry. That they rather keep spiking prices in everything. Not everyone can afford these high prices especially since this pandemic started. But money makes the world go around not people. It’s a sad world we live in but unfortunately it is what it is and no one is trying to change it. So this may be by by cable it’s been fun.
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Bad customer service
This app and company used to provide a service that showed how much data your devices had used, this helped you identify if your device was really using that much data or if Comcast was cheating you, they have now lumped all the data back together so you have no idea if Comcast is telling the truth or not, I don’t see how I am maxing out my data usage but Comcast says I am with no way to be able to identify what is doing it, I think Comcast is pulling a fast one trying to gouge my bill and charge us more money by just saying that we have used more data but provide no evidence to back it up. Comcast knows what devices are connected at any one time and have to ability to show how much a device is using but they have deleted that tracking from the app. Probably because it allowed customers to call them on when they are saying you have over used their data when the information doesn’t match what they are saying and charging. This is a big problem and Comcast needs to stop over charging customers with no real data to back up their claims.
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Poor service, lack of response
I was trying to get an answer as to where I could view which of my devices are using up so much data. While trying to find a way to ask a simple question, I was unable to find an email contact, and the chat… it doesn’t work properly. I can ask the first question and anything after that, my message box disappears and I am unable to scroll down to read or click on what the chat bot sends to me. This is not my phone software acting up, as this is the only app I ever have an issue with . On top of that, what really gets me furious is that the option to make changes to your plan online or in app, doesn’t work. Which I am sure the company prefers, otherwise it would make it too easy for people to switch to a lower cost plan. You’d think their IT/support would have a way to see the questions I asked the chatbot and reach out automatically. Tech is supposed to make life easier, not give me the runaround when I’m just trying to find a solution.
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The Worst Service EVER!
Comcast/Xfinity used to be the best service around. No outages, great customer service, excellently prices plans. Now that is all changed! They have the worst service with FRRQUENT & LONG-LASTING disruptions in service. This not only affects entertainment value, but also causes major issues with remote working, which is a much more common thing in today’s world. Their customer service has also gone way downhill! You can hardly ever reach a representative to speak to, the automated phone system actually hangs up on you and does everything to keep you from speaking to a rep. Then there are insanely long waiting periods to speak to a representative once you start. Once you actually reach a real person, you have to deal with rude, inexperienced, and non-sympathetic agents. They have no idea what they are doing or how to get anything done. You are basically never allowed to speak to any management when things escalate or nothing gets done. I even had a representative tell me that maybe we should think about not working from home and trying to go back into the office!! 🤬 I mean, are they therapists or career advisors?! NO! They should never be saying these things to customers. And the there is the constantly increasing rates for all of their plans that they aren’t even giving and service or customer service in either. Overall, horrible company. So sad to see a company that was so great once before turn into such a crap show! Do better!
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Frustrated up to here!
I’ve not been a fan of Comcast for years! Unfortunately, this is the only Internet Service my building offers! I was so hoping the name change to Xfinity would’ve greatly improved its reputation and its service. Boy I thought wrong!! Then I added insult to injury when I decided to end my 20-year relationship with Verizon Wireless to join Xfinity’s mobile phone service plan. I didn’t know the Internet and Mobile Service were two different services. So every time I thought I was paying for my mobile service, it was actually a payment going towards the internet! DOH! It wasn’t until they threatened to terminate my cell phone service for nonpayment that I learned the difference! I asked them to transfer the credit on my internet to my mobile bill, but they said they couldn’t do that. A refund was the only option.
This company’s customer service is so unbelievably lacking on so many levels! Its automated services makes this non-combative, easygoing Christian woman want to beat the crap out of whoever created this less than helpful piece of crap!! I can’t believe my behavior! I’m so fed up with trying to work with them! They’re utterly impossible!!!
This company’s customer service is so unbelievably lacking on so many levels! Its automated services makes this non-combative, easygoing Christian woman want to beat the crap out of whoever created this less than helpful piece of crap!! I can’t believe my behavior! I’m so fed up with trying to work with them! They’re utterly impossible!!!
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their customer service is wonderful
i spoke to a person named Megha, i specifically asked if that was a typo for Meghan and it’s not. they were kind, patient, helpful and as quick as they could be. the problem is not the agents, it’s the customers’ entitlement. treat them with the respect you demand. and you will have a good experience. now, if you are complaining because you can’t pay your bill, that’s on you. don’t give customer service bad ratings because you’re behind on your bills. we all are. i’m sure the agents are as well. the company itself is not anywhere near as devoted and loyal to its customers as its customer service agents are, any day of the week. the app itself always works, has lots of ways to deal with issues without requiring a call in(or worse, a technician, but the app schedules those too). i rated this 5 starts because of the customer service agents. they dont write the policies and have no control over them, nor do their supervisors. comcast as a whole company i would rate 2 out of 5 stars.
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Worst Customer Service
Now 6 months ago a landscaper snapped my cable. Xfinity comes out the next day, tells me I won’t be charged because it wasn’t my fault (I was charged $150!) and lays a new cable across 4 driveways saying that another company will come bury it but that it could take up to 4 weeks. 5 months later I call again to get the cable buried they say, “someone will come tomorrow and assess and it will be buried on Friday” great! I work on location on Tuesday since I was told I didn’t need to be there and when I get home Tuesday evening the “assessor” cut my cable off! I work from home most of the time so of course I had to take time off on Wednesday morning to get a new cable installed. A new bury order is placed and scheduled for 4/8. I don’t have to be there so I plan on working on location (as I do every Friday) but of course when I get home, the cable isn’t buried. I call, they changed the date without telling me (not acceptable) and insist that it will be 4/14 (a day I need my internet to work from home). It is now rescheduled for 4/15, but I have 0 confidence it will be completed.
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Horrible customer service
Like so MANY other reviews you see here mine amazingly exactly the same. Every weekend starts with 3 to 4 reboots. And the app chat is worthless, when you do get a hold of someone you always get some boiler plate answers. Seems strange that these lock up issues seem to happen so many different places. These are reasons I got rid of this company years ago and went different providers. But I said things have had to changed since then. But no still arrogant, elitist, and rude customer service and I second that they will lie just to get thru with call to check their clear call quota. I also will be going back to previous providers even though more money I never in the 7 years with I had maybe 3 issues , I been with these idiots not even a year say ten months and have dealt with this app and issues with service 130 times. And when you do talk to a tech which is stretch all they want to upgrade you not fix what you called about. Idea if you want me to upgrade pay more fix what you got now why would I upgrade while crap not working. But they don’t care
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Worst of Worst customer service
I don’t where to begin. Sincerely worst customer service ever. At the end of year I was trying to active online by myself an offer i couldn’t do it. It will come an pop up saying contact an agent. 40 min over calls the agents who barely understand what I was asking and try to convince me that I would get the same offer with a higher price. I was frustrated and what they would do was only writeing over the call to leave comment as the higher supervisor would read. I mean what I can say… I see that marketing manager are sweeting to maintain and have new customer and practically they convinced me that they have best offer and service but as it come down the agents would destroy all.
I’m sorry that I have to post here my concern since the developers are awsome and the app works perfectly.2
I just wanted to let you know that you are completely out of any advertisement basically lying.
Form mbps which isn’t almost never the one that the customer buys to the CPRA- the agents across other side of the world handle my data and find the right to leave comment on their system not to give support to a customer but be align to each other .
I’m sorry that I have to post here my concern since the developers are awsome and the app works perfectly.2
I just wanted to let you know that you are completely out of any advertisement basically lying.
Form mbps which isn’t almost never the one that the customer buys to the CPRA- the agents across other side of the world handle my data and find the right to leave comment on their system not to give support to a customer but be align to each other .
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Bad Chat Agents
I have been having issues with my tv box. I chatted with one agent who verified the problem and said that someone would monitor the situation so I would not have any further problems. I am sorry I forgot that agents name. 40 minutes later the same issue arose and I started chatting with an agent whose name was Clement. Clement said that a technician would be needed and if 3-5pm time slot today would be ok. I agreed to the time slot. Without anything else that could be done I thanked him for that and we ended our chat. Another 40 minutes went by and again my tv box locked up. I again used the app to chat with an agent by the name Mohammed. Mohammed never even looked at any possible notes on my account even after I asked him to. He wanted me to go through the same details of my previous calls. I told Mohammed to never mind and ended the chat. Today, I use the app to call and actually speak with someone by the name Rihanna. Rihanna had trouble getting any answers for me why I wasted my time waiting for a technician that was never scheduled by Clement in the first place. I was not happy to hear that and all Rihanna could say was “thanks for that information “. I explained how I felt about the customer service that I was being given and hung up. My conclusion is the agents through the app will flat out lie to their customers and not do what they say. I am seriously thinking of getting a different service because customer service is not a priority for this company.
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Slowest, worst app ever created or known to mankind
This is by far the worst app I have ever been forced to use, and I’ve used many! It’s even worse than their customer service and voice attendant, and that’s as bad as it gets. Be prepared to waste a minimum of 30 minutes on whatever task you open this app to accomplish. If you open a dictionary of idioms to see the definition of “slower than molasses in winter” you will probably find an entry for this app. Your hair will grow faster than this app will move just loading one page to the next. It is truly reminiscent of the old AOL dial up experience, if you’re old enough to have used that.
Using this app is truly a harrowing experience, and one I would not wish in my worst enemy. The best way to improve this app is to force the app creators, the Xfinity executives and CEO to use it daily to accomplish anything at work. If they had to use such a slow, cumbersome, frustrating app every day, we would not have to. They would have improved it long, long ago. If I could give this app a negative 5 stars it would be too generous. I’m amazed it was ever approved for use by anyone. Do yourself a favor and run, do not walk, away from this app download. Your welcome in advance. I give this app -5 stars.
Using this app is truly a harrowing experience, and one I would not wish in my worst enemy. The best way to improve this app is to force the app creators, the Xfinity executives and CEO to use it daily to accomplish anything at work. If they had to use such a slow, cumbersome, frustrating app every day, we would not have to. They would have improved it long, long ago. If I could give this app a negative 5 stars it would be too generous. I’m amazed it was ever approved for use by anyone. Do yourself a favor and run, do not walk, away from this app download. Your welcome in advance. I give this app -5 stars.
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DO NOT GET XFINITY
When I tried to transfer my services to a new address the first time, there was no way to do to it online. I had to go in store. This resulted in them (WITHOUT MY KNOWLEDGE) generating a second account in my name at this new address and KEEPING the first address. When I moved again, I just wanted to cancel my service. I spent two hours on the phone with someone WHO JUST KEPT TRYING TO SELL ME MORE INTERNET while I was trying to cancel my services. Finally I got it done. Then 2 months later I got a past due notice on my first account at my original address that I didn’t know I wasn’t using anymore BECAUSE THEY MADE A SECOND ACCOUNT WITHOUT MY KNOWLEDGE. I immediately called to cancel that account and dispute the money that was “owed” to them because I hadn’t been using their internet for 2 months. “Nothing we can do” turned into “a $250 credit which you can use at Xfinity”. I just wanted nothing to do with them. I was able to cancel that account. OR SO I THOUGHT. 4 Months later I end up with a COLLECTION NOTICE FOR $100 FROM AN UNPAID XFINITY ACCOUNT. I was livid. XFINITY had some of the worst customer service and ruined my credit score. Make sure you clarify everything with them when canceling and keep your ducks in a row.
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Great app, request update for TV Troubleshooting
My remote is somewhere. Where? I have no idea. But someday I’ll find it. Until then, I had an old remote I wanted to reprogram, and was surprised that there’s no option for this in the My Acct App under the TV Support section. I used Xfinity Assistant, chose TV Troubleshooting, and there’s no remote troubleshooting option there either. So, I manually typed in Reprogram Remote, and the help I needed came right up. The link it brought me to, it’s a great link! It lists all the remotes, all the codes for my TV, and in a few minutes, I was controlling both power and volume to my silver remote with red OK button. The remote link/page is awesome and really easy to use and understand. I especially like that you show a picture of each remote so it was easy to find the old remote I had. It also has a link to the remotes manual, if you needed it. I would ask to please add a Reprogram Remote option to both the TV Troubleshooting tab, as well as in the Assistant for TV troubleshooting. I also really like that I can change what day my bill is due. Moving my due date to the beginning of the month really helped me out. Especially with the Holidays coming up.
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How can an app for a telecommunications/media company be so wretched!
This app does not work. It keeps telling me that it can’t connect to the gateway I have yet I have internet. So I try to contact a chat agent and am directed to call a phone number. I call the phone number and after 5 minutes of wasting my time I am then told I need to connect to chat. I connect to chat. Am told that it’s an issue on Xfinity’s side and that they “fixed” it. Not only is the app still showing I don’t have a WiFi connection, although I do but when I complained to the chat agent about how annoying this was they offered me $8 for my trouble. $8!!! I said no thanks and then was transferred to another chat agent who literally sat and tried to explain how their different support teams work. Which isn’t what I wanted. I wanted a discount or something for the amount of time I wasted. So now I get a call from someone at Xfinity which I didn’t answer and they want to schedule a call. So I can waste more time. Maybe just fix your app and whatever broken systems you have. So ridiculous. I need a drink after typing all this!
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Can’t get service at all!
I’ve been paying for service for a week and can not connect to the internet. In a new house with medical problems related to significant moving injuries, multiple problems in multiple systems, banking needs, multiple requirements for research into local vendors and repair people and NO INTERNET!!! Have been through all the ridiculous “auto-assistant“ options multiple times with absolutely no improvement at all, finally “There seems to be a problem. Would you like a service appointment?” Why yes I would. Wait five minutes, followed by “There seems to be a problem. Would you like a service appointment?” Why yes I would. Wait five minutes, followed by “There seems to be a problem. Would you like a service appointment?” Why yes I would. Wait five minutes, followed by, “There seems to be a problem. Would you like a service appointment?” Why yes I would. Wait five minutes, followed by…. Yeah. You guessed it.
I HATE XFINITY!!!!!
I HATE XFINITY!!!!!
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THIS IS THE WORST COMPANY EVER!!! If you are reading this BETTER RUN AWAY!!!
If someone was completely honest with me and made me aware before enter in a 1 year contract and told me, run away as fast as you can, I probably won’t be in this situation. I’ve been waiting for several days to have a tech to come to my house to install my service, I’ve been talking and chatting with several agents and 2 supervisors, their answers always are “we are sorry” “we understand” “the tech is coming to your house today regardless” the day comes up and no tech, no service, no ownership from this company”. Several days without internet not being able to work and not receiving money because of that. “Oh you can use a hotspot” there’s non near my location, the closest one is more than 3 blocks from my house and is located in a bus stop, should I place my home office in a bus stop???… now they said and assure and promise that in 3 more days the tech will show up no matter what,,, what if not? Is this shady company fishing on people to not offer the service and then have us cancel to be forced to pay for cancelation fees and then they will continue as a predator of customers?? To whom can I escalate the situation? Will Comcast/Xfinity pay me for the losing earnings because of their lack of service?? THIS IS THE WORST COMPANY EVER!!! If you are reading this BETTER RUN AWAY!!!
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Terrible Terrible Terrible App!
The app is not very user-friendly and has a lot of bugs. The accuracy of notifications of outages is always incorrect. If it says there is a problem by a red dot doesn’t necessarily mean if there is a problem?? And if it’s a green dot does not necessarily mean there it’s not a problem??
When trying to get someone to call me for technical support the outgoing message and the bots don’t wanna let go and connect you to a person. It wants you to talk to it but that does not understand anything you’re saying and says it still learning?? And then when you finally get to somebody it’s in the Philippines or India that cannot speak or understand English well enough to help you, then are useless and helping you and many times for me has caused greater problems than what I called in.
Update: now when Comcast sells you or offers you gigabyte speed of 1 GB or more paid for or not, you can’t get it unless you have a fiber optic connection?? So customer beware you won’t be getting your 1 GB speed or more no matter how much you pay and less you have fiber optic connection what a rip off!!!!!!!!!
As of late a fairly useless App.
When trying to get someone to call me for technical support the outgoing message and the bots don’t wanna let go and connect you to a person. It wants you to talk to it but that does not understand anything you’re saying and says it still learning?? And then when you finally get to somebody it’s in the Philippines or India that cannot speak or understand English well enough to help you, then are useless and helping you and many times for me has caused greater problems than what I called in.
Update: now when Comcast sells you or offers you gigabyte speed of 1 GB or more paid for or not, you can’t get it unless you have a fiber optic connection?? So customer beware you won’t be getting your 1 GB speed or more no matter how much you pay and less you have fiber optic connection what a rip off!!!!!!!!!
As of late a fairly useless App.
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