Abhorrently awful app, but no option
Relying on this barely functional app to activate hardware is beyond frustrating. It flat out did not work with activating my modem. I tried resetting the phone, deleting and reinstalling the app, everything I could think of. Because they do not allow any other method to activate—not even on their own website—I had to spend hours on the phone, first just trying to navigate their awful robot menus just to speak to a human, and then waiting for the customer service person do something I should’ve just been able to do from a browser. The customer service person was good, and got the job done, but frankly it’s ridiculous it came to that. There’s no real point in a review though, is there? Xfinity created a terrible ecosystem where you are forced to rely on their terrible software for a job it can’t do. They have little to worry about in terms of competition, so little incentive to make anything functional. So I guess download this app and join the rest of their customer base in hating them until the block you live on gets hooked up with fiber optic and you can quit living under the heel of Xfinity’s blatant, intentional incompetence.
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Been a customer for over 10 years
And why all these terrible reviews. Last fall I was strange. Why is my TV not the same. And even now I’m having a hard telling this story. I had a router and a larger coverage area of coverage.(once again I don’t know the term?) But, why’s it the same as before? They said it’s your range extender. And they gave me a new router. And I was surprised that was it. And I was puzzled to why I couldn’t use my programmed thermostat. They said the router. And another example what I like about this company. I have had severe money issues. And I couldn’t pay. So now my $245 bill will be broken to equal payments dividend by 4. So let me give you my comparison by 2 different companies. If someone gave me the option for RCN for free. Easy! T-Mobile versus Verizon. Pay me $20 to take Verizon? Pass!
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Would leave 0 stars if possible!!
This is the worst app ever unless you’re making a payment. I’ve been trying to get thru to Xfinity going in 2 weeks now, did the same last month & gave up after awhile. I seem to always get a robot to text with who does not understand anything I am saying, but I do get asked if I would like to make a payment 4 different times when I asked to speak with a representative, asked for a call back, I have also sat on home for 45 min before hanging up & that was after I went thru 10 different prompts (which still did not get me thru to the correct department). I’m not sure if it has anything to do with their change to Xfinity or if it’s just a coincidence that’s when they began to have horrible customer service. Needless to say, I STILL have not been able to cancel my cable tv after realizing I’ve been paying for a extra box that I turned in when I moved 2 years ago, and a premium & sports channel for over a year, never noticed it as I have auto pay & paperless billing. I know I’m not the only one dealing with these problems & wouldn’t be surprised to see a class action suit in the future.
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Not happy with cable anymore to much for too little
This used to be a very good company service plans were reasonable great customer service now prices have gotten ridiculously high service has so many outages. You have fight with the automatic customer care AI to speak to a real person. Sometimes it doesn’t understand you like it’s avoiding letting you speak to a representative. They do give you a few things like some streaming channels but that’s probably included in your bill somewhere. You’re paying for equipment every month that probably was paid off in a few months. But instead of them saying look you’ve paid off the equipment it’s now yours no more rental fee’s for that modem or cable box. I’ve had cable since Comcast first came out. I shouldn’t be still paying for a cable box. But As much as I like Comcast or xfinity now. I think I’m going to have to switch to Dish network and take my chances. Because their service is far cheaper and you’re not paying monthly rental fee’s. It’s so sad that this company rather this world is so money hungry. That they rather keep spiking prices in everything. Not everyone can afford these high prices especially since this pandemic started. But money makes the world go around not people. It’s a sad world we live in but unfortunately it is what it is and no one is trying to change it. So this may be by by cable it’s been fun.
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Bad customer service
This app and company used to provide a service that showed how much data your devices had used, this helped you identify if your device was really using that much data or if Comcast was cheating you, they have now lumped all the data back together so you have no idea if Comcast is telling the truth or not, I don’t see how I am maxing out my data usage but Comcast says I am with no way to be able to identify what is doing it, I think Comcast is pulling a fast one trying to gouge my bill and charge us more money by just saying that we have used more data but provide no evidence to back it up. Comcast knows what devices are connected at any one time and have to ability to show how much a device is using but they have deleted that tracking from the app. Probably because it allowed customers to call them on when they are saying you have over used their data when the information doesn’t match what they are saying and charging. This is a big problem and Comcast needs to stop over charging customers with no real data to back up their claims.
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