Thieves
This company steals data from low plans. I started noticing that every time I look at my phone even though I’m on Wi-Fi it automatically uses cellular data. I’ve turned off cellular data on my phone, after doing so checked my phones activity a day later, guess what my cellular data is going to the phone that has it turned off…. How is this even possible???? This company is terrible for customer support and now even steals from its subscribers! This should b illegal if it’s not! How u gonna tell someone they have so much on a plan and constantly take data from that plan while phone has NO cellular data on? Makes no since! This company also lies constantly about its deals. I “brought my phone” and they were supposed to give me $100 gift card, instead of giving me the gift card they the employee messed up and completely screwed me over. Instead of the company owning up they decided even though I met all the criteria to get my giftcard they weren’t going to give what was promised to me all because there employee messed up! This is a truly crooked company that doesn’t care about anyone but it’s bottom line! DONT DO BUSINESS WITH THESE THIEVES!
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Do not rely on real-time info
The bad IMO is that the app is faaaarrrr from accurate with real-time data usage information. In fact, one time the app showed that I had used 80% of my plan’s gig allotment for the month up to that point, but I had actually started a new month already when it should’ve shown that my plan was starting from 0.1% again. Obviously if you have an unlimited data plan, this does not affect you; but I only use about 1-2 gigs a month because I am always on Wi-Fi. The good is that it is a very convenient way to change your plan at any time without having to contact customer service or go to an Xfinity store.
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Nightmare
Xfinity is a nightmare of a cell carrier. They prey on unsuspecting customers with their deceivingly low monthly prices, only to trap them into a web of hidden fees and limitations on internet data usage. I was one of their unsuspecting victims and after just 24 hours of being a customer, I was hit with charges 3 times higher than what I was initially promised. I felt completely betrayed and ripped off by this company.
But this isn't just about the extra charges, it's about the complete lack of transparency and honesty. Xfinity has no respect for their customers and will do whatever it takes to make a profit, even if it means lying and manipulating. This kind of behavior is completely unacceptable and I urge anyone considering using Xfinity to stay far away from this dishonest and deceitful company. Trust me, you will regret it if you don't.
But this isn't just about the extra charges, it's about the complete lack of transparency and honesty. Xfinity has no respect for their customers and will do whatever it takes to make a profit, even if it means lying and manipulating. This kind of behavior is completely unacceptable and I urge anyone considering using Xfinity to stay far away from this dishonest and deceitful company. Trust me, you will regret it if you don't.
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“Sorry about this”
Even after this “update” That’s all this stupid app says! “Sorry about this, We’re having trouble retrieving your information right now. Please or check back in a few minutes to try again.” MONTHS like this! Has no problem whatsoever tellin me that my bill is ready to view almost a month in advance but when i log in to look.. “Sorry about this” can’t see ANY of my information other than the date they plan on takin my money. Spoke to customer support about this and all they have to say is “Everything is fine on my end. Turn it off then turn it back on. Uninstall and reinstall the app.” I’ve tried all of the above, even upgraded from the iphone 12 to the 14 pro because they even told me my “old iphone” might be the problem, and here we are with the same issues $1100 later. FIX THIS STUPID APP!
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Very difficult to get a hold of live representatives, promised to cancel line without cancellation
Apple Watch Series 8 could not be connected when it came out. Finally 2 months later after spending 3+ hours at the store the manager and 2 associates did connect the watch. In one month after the cellular connection dropped for unknown reason. Several tries totaling over 4 hours at the store and at home were unsuccessful. Xfinity continued to bill for nonworking line (they refunded after request). Representative promised to cancel service during the phone call (after waiting for an hour to get to the representative). He said the cancellation will take effect in 1 hour, however 10 hours later it is still showing on the account. There is NO way to cancel the line via the app, you HAVE to call and wade through the various menus to figure out how to get to a representative. Very frustrating and annoying!
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