Thieves
This company steals data from low plans. I started noticing that every time I look at my phone even though I’m on Wi-Fi it automatically uses cellular data. I’ve turned off cellular data on my phone, after doing so checked my phones activity a day later, guess what my cellular data is going to the phone that has it turned off…. How is this even possible???? This company is terrible for customer support and now even steals from its subscribers! This should b illegal if it’s not! How u gonna tell someone they have so much on a plan and constantly take data from that plan while phone has NO cellular data on? Makes no since! This company also lies constantly about its deals. I “brought my phone” and they were supposed to give me $100 gift card, instead of giving me the gift card they the employee messed up and completely screwed me over. Instead of the company owning up they decided even though I met all the criteria to get my giftcard they weren’t going to give what was promised to me all because there employee messed up! This is a truly crooked company that doesn’t care about anyone but it’s bottom line! DONT DO BUSINESS WITH THESE THIEVES!
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Do not rely on real-time info
The bad IMO is that the app is faaaarrrr from accurate with real-time data usage information. In fact, one time the app showed that I had used 80% of my plan’s gig allotment for the month up to that point, but I had actually started a new month already when it should’ve shown that my plan was starting from 0.1% again. Obviously if you have an unlimited data plan, this does not affect you; but I only use about 1-2 gigs a month because I am always on Wi-Fi. The good is that it is a very convenient way to change your plan at any time without having to contact customer service or go to an Xfinity store.
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Nightmare
Xfinity is a nightmare of a cell carrier. They prey on unsuspecting customers with their deceivingly low monthly prices, only to trap them into a web of hidden fees and limitations on internet data usage. I was one of their unsuspecting victims and after just 24 hours of being a customer, I was hit with charges 3 times higher than what I was initially promised. I felt completely betrayed and ripped off by this company.
But this isn't just about the extra charges, it's about the complete lack of transparency and honesty. Xfinity has no respect for their customers and will do whatever it takes to make a profit, even if it means lying and manipulating. This kind of behavior is completely unacceptable and I urge anyone considering using Xfinity to stay far away from this dishonest and deceitful company. Trust me, you will regret it if you don't.
But this isn't just about the extra charges, it's about the complete lack of transparency and honesty. Xfinity has no respect for their customers and will do whatever it takes to make a profit, even if it means lying and manipulating. This kind of behavior is completely unacceptable and I urge anyone considering using Xfinity to stay far away from this dishonest and deceitful company. Trust me, you will regret it if you don't.
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“Sorry about this”
Even after this “update” That’s all this stupid app says! “Sorry about this, We’re having trouble retrieving your information right now. Please or check back in a few minutes to try again.” MONTHS like this! Has no problem whatsoever tellin me that my bill is ready to view almost a month in advance but when i log in to look.. “Sorry about this” can’t see ANY of my information other than the date they plan on takin my money. Spoke to customer support about this and all they have to say is “Everything is fine on my end. Turn it off then turn it back on. Uninstall and reinstall the app.” I’ve tried all of the above, even upgraded from the iphone 12 to the 14 pro because they even told me my “old iphone” might be the problem, and here we are with the same issues $1100 later. FIX THIS STUPID APP!
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Very difficult to get a hold of live representatives, promised to cancel line without cancellation
Apple Watch Series 8 could not be connected when it came out. Finally 2 months later after spending 3+ hours at the store the manager and 2 associates did connect the watch. In one month after the cellular connection dropped for unknown reason. Several tries totaling over 4 hours at the store and at home were unsuccessful. Xfinity continued to bill for nonworking line (they refunded after request). Representative promised to cancel service during the phone call (after waiting for an hour to get to the representative). He said the cancellation will take effect in 1 hour, however 10 hours later it is still showing on the account. There is NO way to cancel the line via the app, you HAVE to call and wade through the various menus to figure out how to get to a representative. Very frustrating and annoying!
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Bad company that doesn’t keep its promises
I sent in my phone for trade in and never received a check. I’ve been calling to try to get through and even though I have a case number they never seem to do anything about this issue. I was told I would get a call back and have not received anything. I was told to call if my check didn’t arrive in 30 days and I waited and nothing. I can’t seem to get a real answer to something as simple as re-issuing a lost check. Just bad practice. I have to keep explaining myself over to each new rep I get on the phone or in chat. You would think that being given a case number they would be proactive about trying to resolve this instead of me having to call over and over again to see what they plan to do. No answer as of right now. Maybe their strategy is tying you out so they don’t have to pay you what they promise. Be weary of trading in your phone to this company. Waste of time!
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Mobile App
I got a new phone and downloaded this app for our mobile account. It never worked from day one, it keeps stating that something is wrong and please try again. It will not even let me log into my account.
I have tried to delete it and redownload it but it just stores in the cloud when deleted.
I cannot even log into my account online now.
I tried to use the app on my old phone like I always did and it says I have to download the new app, so I did and it does the same thing. I have no idea how to delete and start over without the cloud saving a bad version. I’d like to pay my bill but can’t…. Why did you have to go and fix what wasn’t broken?? 🙄
I have tried to delete it and redownload it but it just stores in the cloud when deleted.
I cannot even log into my account online now.
I tried to use the app on my old phone like I always did and it says I have to download the new app, so I did and it does the same thing. I have no idea how to delete and start over without the cloud saving a bad version. I’d like to pay my bill but can’t…. Why did you have to go and fix what wasn’t broken?? 🙄
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App and website never work
“Oops, something went wrong” and “Sorry about this, we’re having trouble retrieving your information” is the only thing I see whenever I use the website or the app. Basically both are absolutely useless and force me to call customer service and wait on hold for 40 minutes or more. The app and website USED to work… about a year ago. Since then, I literally have ZERO access to my information and have to call if I need to make any changes, which is incredibly inconvenient when it used to take me seconds to make changes just in the app.
Please, I beg Xfinity to fix this. Because at this point, the app is just wasting storage space and their website only conveniently works when I’m looking to buy something - but sometimes EVEN THEN, it doesn’t work.
Please, I beg Xfinity to fix this. Because at this point, the app is just wasting storage space and their website only conveniently works when I’m looking to buy something - but sometimes EVEN THEN, it doesn’t work.
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Horrible customer service
App doesn’t work half the time to suspend a line. Messaging doesn’t work to suspend a line. Customer service is horrible and impossible to deal with. They don’t even have a Chat service available on their website or App. When you do get a live person they don't know how to help at all. Unfortunately xfinity has a MONOPOLY here and there are no other options for wifi service. Am actively looking to switch out mobile service since I DO have control over that at least. They use Verizon towers but have always had a decent unlimited rate for $30/month but what’s the point when you can’t even use their app to manage your act. Prices have become more competitive these days so i know I have other options to find another carrier that uses Verizon towers.
Customer service and convenience is what you need to work on xfinity when it’s the only thing that can set you apart from its competition!!
Customer service and convenience is what you need to work on xfinity when it’s the only thing that can set you apart from its competition!!
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Never works
I don’t know what they were doing with this app but it is total trash never loads never works all it does is redirect you to the website and don’t get me started on the customer service and that’s if you can ever even get through to speak to an actual person here’s a clue xfinity why not try a U.S. based call center cause I hate waiting forever then when I finally do an operator I can’t even understand them because there accent is so thick that I have no clue what they’re saying until I get frustrated and hang up and try again until I can someone who I can at least understand somewhat just knowing how to speak English shouldn’t be enough in a call center but the customers need to be able to understand the operator and the things they are saying I’m almost certain I just agreed to some type of two year agreement which I didn’t want so please get it together
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They screw people
They called me in January to enroll in government program that pays my Wi-Fi bill (which is only $9), and half of my phone bill ( that is $46. Well every month since then I have called them to find out why I wasn’t getting the discount. Never got it until may (5 months later). Then they billed me for my Wi-Fi, and half of my phone bill. And this month in June, they charged me full price again. So, I called again. I had to call 4 different times before I got through. I was told that I was getting the discount every month, but that was a lie, and he knew it. So, my guess is they don’t have no such program, don’t fall for it, it is as fake as a three dollar bill. And they will lie to you. I never seen any part of that program even after six months. Not worth the frustration, and I’m reporting them to the bbb
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The Worst Customer Service EVER!!!
I have been trying for over a month to have an Xfinity Mobile account error corrected. Each time I have called, I spend an hour OR MORE trying to get the problem fixed. Each time I am assured it will be corrected and again the problem exists without being fixed. So again I call being transferred up the service ladder as though it is the first time I’ve called. I have spent more than 10 hours on the Xfinity help lines only to be disconnected after almost 2 hours speaking to customer “service “. Next step is an attorney! Good luck to anyone who needs service with this organization. They do NOT communicate with each other and don’t keep a record of interaction with their customers. The WORST!!
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DO NOT GET THIS SERVICE!!!
I WAS on the phone for 8 hrs trying to figure out why the 2 lines wouldn’t port over from T-Mobile and I finally got temp transfer pin that work and so the first was activated but here comes the horror part, being on the phone been thrown into loops holes repeatedly and constantly speaking to people that had no idea how to fix the problem, for some reason my iPhone 11 Pro won’t won’t connect with there SIM card, they’ve change the number to the same number the first line has, then turned the first line off after 8hrs of trying to figure it out and now me n my wife has no working phones, I’m going back to T-Mobile in the morning.
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faulty app, doesn’t show important info, and bad customer service
this app crashes when you click to view your statements. i’m not sure if it’s because i only have one statement (new customer).
also, this app doesn’t show credits from a previous cycle on the current cycle. it shows as if you still owe a balance, but doesn’t reflect the credits earned in a previous cycle, which creates bad UX since customers will think they owe or that the credit was lost.
i spent multiple hours on the phone dealing with xfinity mobile and i’ve only joined since april 22. the actual data service is great but the customer support team could use a lot of training and improved documentation methods.
it’s not customer friendly to call in and have reps tell you different thing on different interactions. sometimes the reps were completely clueless and were unable to reference previous interactions or calls i had. overall frustrating experience between customer support and the xfinity mobile app.
there is much room for improvement to be achieved with this service.
also, this app doesn’t show credits from a previous cycle on the current cycle. it shows as if you still owe a balance, but doesn’t reflect the credits earned in a previous cycle, which creates bad UX since customers will think they owe or that the credit was lost.
i spent multiple hours on the phone dealing with xfinity mobile and i’ve only joined since april 22. the actual data service is great but the customer support team could use a lot of training and improved documentation methods.
it’s not customer friendly to call in and have reps tell you different thing on different interactions. sometimes the reps were completely clueless and were unable to reference previous interactions or calls i had. overall frustrating experience between customer support and the xfinity mobile app.
there is much room for improvement to be achieved with this service.
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Dishonest and painful service
I paid off my phone to unlock it since my wife had s in different country for emergency visit and wanted to use local number. Day1- Associate say pay off dil device get unlock in 30mins to 3 hours (double checked before paying off). Day 2- it’s more than 24 hours now, direct my call to Apple support. Apple support say it’s network provided phone, they can’t help ( 45 mins of explaining) . Day 2- called again, associate trying to be honest by not being honest and changing there statements when probed about delay. No consistency between associates and all are trying to be honest. Using ASAP term a lot. Forward call to supervisor ( on hold for 30 mins after 1 hour of this calll) and then call disconnect. App is not at all helpful to show the trace of messsge support or status of unlock.
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I am so disappointed
I have had the app for many months now and it has never worked for me. I have an iPhone SE 2020 version. I have tried uninstalling the app and re-installing it, I have tried shutting down my phone and plowing it back on, I have tried logging out and in, and I have tried to just use the website. None of it has worked. The app does not work for me and continues to show “Sorry about this” on the screen saying it is having trouble finding my information and to refresh the page in a few minutes. I have tried doing that to no avail over a time period of months now. I live in the suburbs with good WiFi, I have no idea why it’s not working. The website also does not work for me and shows the same message. I don’t know what to do at this point. Almost all of my other apps work completely fine (my banking app doesn’t let me login). Please help me
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DONT!
Don’t buy into their marketing propaganda, cause even though they use Verizon’s towers, their mobile data is without a doubt the very worst I’ve ever had the displeasure of paying for. I got a feeling, knowing their overpriced cable television services days are counted and soon to be defunct, they’re cutting every corner they can, even though the move to mobile is fairly recent, and they’ve tricked cable and internet clients into adding their mobile services with incorrect and fraudulent sales pitches that promise them savings and whatnot.
It’s all a shameless lie, and I’ll advice you to be cautious of any device you purchase from them and the supposedly ironclad extra monthly payments they’ll sell you to cover insurance for said device, because and this is feo personal experience, they’ll try every trick in the book if you do lose it or it gets stolen, to not only have you finish payments on said device, but you’d be incredibly lucky if it ever gets replaced. You’ve been warned.
It’s all a shameless lie, and I’ll advice you to be cautious of any device you purchase from them and the supposedly ironclad extra monthly payments they’ll sell you to cover insurance for said device, because and this is feo personal experience, they’ll try every trick in the book if you do lose it or it gets stolen, to not only have you finish payments on said device, but you’d be incredibly lucky if it ever gets replaced. You’ve been warned.
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Consumer
I was in your store on October 19, 2022 working with a very nice consultant Sebrena Watkins. She was very helpful and was able to satisfy my issues with my new IPhone 12.
The store on Donald Ross Road was so cold that I was shivering after being there 45 minutes so while I was waiting I went outside to warm up. While I was outside I asked to speak to the manager Caprice Hardett to tell her how uncomfortable my male friend and I were because it was so cold in the store. She said they had to keep it like that to keep the customers happy and she was not very accommodating or understanding to me. One of your employees even had gloves on and some were wearing two shirts and a jacket. I don’t have a lot of body fat and I understand if you are much heavier it’s easier to be warm. Please look into this matter. Your other store in Jensen Beach is a lot more comfortable temperature wise.
Sincerely, Rose Alexander
The store on Donald Ross Road was so cold that I was shivering after being there 45 minutes so while I was waiting I went outside to warm up. While I was outside I asked to speak to the manager Caprice Hardett to tell her how uncomfortable my male friend and I were because it was so cold in the store. She said they had to keep it like that to keep the customers happy and she was not very accommodating or understanding to me. One of your employees even had gloves on and some were wearing two shirts and a jacket. I don’t have a lot of body fat and I understand if you are much heavier it’s easier to be warm. Please look into this matter. Your other store in Jensen Beach is a lot more comfortable temperature wise.
Sincerely, Rose Alexander
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Unless you’re getting 5G, forget it
2 months ago I switched to Xfinity Mobile with my iPhone X. I had AT&T before, and the LTE coverage wasn’t great but it worked.
LTE with Xfinity is a joke. I can’t talk on the phone without cutting out, I surely can’t use my phone as a Hotspot and I live in the city of Minneapolis!
Now I need to upgrade to a 5G phone in order to actually use my phone. Oh. And they have very few at the store, so it had to be ordered and delivered to me.
I really can’t explain the pain this has caused. I moved and wanted to install Xfinity internet in my home the day I moved in. The service was at the telephone phone, so somebody has to come out to hook up my house!
This week I’ve needed to go somewhere in the city and work in Starbucks, Caribou or random parking lots. It takes an hour to do 5 minutes worth of work because LTE coverage is absolutely terrible.
I’ve saved money, but not after I need to buy a new phone to have reasonable service.
Don’t do it unless you have 5G! But I don’t even know if the 5G network is any better.
LTE with Xfinity is a joke. I can’t talk on the phone without cutting out, I surely can’t use my phone as a Hotspot and I live in the city of Minneapolis!
Now I need to upgrade to a 5G phone in order to actually use my phone. Oh. And they have very few at the store, so it had to be ordered and delivered to me.
I really can’t explain the pain this has caused. I moved and wanted to install Xfinity internet in my home the day I moved in. The service was at the telephone phone, so somebody has to come out to hook up my house!
This week I’ve needed to go somewhere in the city and work in Starbucks, Caribou or random parking lots. It takes an hour to do 5 minutes worth of work because LTE coverage is absolutely terrible.
I’ve saved money, but not after I need to buy a new phone to have reasonable service.
Don’t do it unless you have 5G! But I don’t even know if the 5G network is any better.
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Promotion scam
I went to the Mays Landing branch to purchase a device. I was told by the agent that I would get $250 off on the device which got me excited. I was told by the representative that I did not have to migrate my number. I then purchased the device which was in November of 2020. To this date I did not receive my discount/promotion. I called and was told that I am not eligible because I didn’t no bring a my number over. I explained to employee RVAR919 that I was told that I don’t have to. She instead that I had to bring a number and told me that there is nothing that she can do. I respectfully asked for her supervisor which was when she hung up the phone. I have been a loyal customer with this company and to be treated this way is degrading. Xfinity mobile failed to deliver! Would not recommend. I’m addition, I had to explain myself 5 different times and was told to contact the store after the store told me to reach out to their support team. I feel like a yo-yo. Worse customer service ever!
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