Poor service
Impossible to get real live help. Automation doesn’t work. Only leads to more frustration and over priced products. Better not to start with them. Looking for other options
Too many Downages
Why are we down every 2-3 weeks
Recognize 1 address 2 accounts
Online & representatives
App is complete trash
It’s unintuitive. Almost everything you click on requires signing in again. My community has bulk services with xfinity. We can’t add or make any changes through the app. We have to deals with the incompetent dopes at the call center for every little thing.
Lost purchases.
Purchased movies. My accounts were all eliminated for both my former account and the new account. A mistake no doubt. Movies are nowhere to be found. Xfinity says sorry , but refused to restore them. Bad business when the mistake was on there end.
