Terrible app
In my area, Xfinity offers the best services and promotions. However, this app is utterly bogus. You can only basically check to see if your WiFi is online, which is pointless because you’d only check the app if the internet is out, in which case you’ll know when the internet stops working without the app.
It puts you through an endless loop of “use the app to do x” then in the app, it usually doesn’t work and says “chat with support” which is a dumb chat bot that either tells you to visit the app or get in touch with an agent. At least get chat gpt API, anything is better than this rot.
If you click on go to an option in app, it’ll do a popup Internet window inside the app and make you log in again, just to experience the same loop. If you select chat with an agent, half the time it’ll say an agent joined the chat but no will be there or respond.
I scheduled a move to a new address and received email confirmation, but when getting to the new address, the app acts like nothing happened, and now it’s telling me I don’t have active service.
Get your stuff together, very disappointed long time customer here who’s tech savvy and not a boomer. And before you ask, yes, I’ve tried unplugging it and plugging it back in
It puts you through an endless loop of “use the app to do x” then in the app, it usually doesn’t work and says “chat with support” which is a dumb chat bot that either tells you to visit the app or get in touch with an agent. At least get chat gpt API, anything is better than this rot.
If you click on go to an option in app, it’ll do a popup Internet window inside the app and make you log in again, just to experience the same loop. If you select chat with an agent, half the time it’ll say an agent joined the chat but no will be there or respond.
I scheduled a move to a new address and received email confirmation, but when getting to the new address, the app acts like nothing happened, and now it’s telling me I don’t have active service.
Get your stuff together, very disappointed long time customer here who’s tech savvy and not a boomer. And before you ask, yes, I’ve tried unplugging it and plugging it back in
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Sluggish buggy
This app has so many bugs. Runs sluggish and its meant for wifi lol c'mon.
Streaming app
Switching to the Xfinity streaming app works about 50% of the time . Xfinity really sucks .
Garbage app and service
Had to give 1 star cause no stars is not an option.
No Help
Zero help from poonam
