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Xfinity Mobile Care

Xfinity Mobile Care

by American Bankers Insurance Group, Inc.

1.7K ratings
39 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • September 22, 2024
  • May 27, 2026

Features

Developer

American Bankers Insurance Group, Inc.
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Xfinity Mobile Care screenshot #1 for iPhone
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Xfinity Mobile Care screenshot #5 for iPhone
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Reviews summary↘︎
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❓5 answered
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About

This app provides comprehensive support for your mobile device, including easy claim filing, live tech assistance, and access to helpful tips. It also offers advanced security features to protect you from online threats and allows you to view your device protection coverage details.

✓Simple claim filing and tracking
✓Live tech support via call, chat, or screen share
✓Access to device tips and quick fixes
✓Malware and phishing link blocking
✓View device protection coverage details
✓Advanced VPN for identity protection
Show original description

What users say

Summarized from real user reviews of Xfinity Mobile Care. Based on 1.7K reviews and a 4.4/5 average, it highlights the 2 positives and 4 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍Good so far
  • 🚀Excellent app

Negative things

  • 🐛Can't delete Mobil care
  • 🐛Issues getting replacement phone
  • 🐛Months waiting for replacement device
  • 🐛Didn't see anything really helpful
See all reviews

What's New in Xfinity Mobile Care

4.51.0

May 27, 2026

Minor bug fixes and UI enhancements.

User reviews

Most RecentHighest RatedLowest Rated

My bill is psid up

If my bill is psid thru 7/31. Ok. Good. Thanks bye. Hsppy birthday Land of the free. Jesus is God. Amen. Heal the world
MeritmeMeritme

0 stars

I’d give you negative stars, the app doesn’t let you file claims under a number you select and I can’t see my claim then it took a whole week to finally get the claim filed then I received a defective device and the customer service is terrible.
Teresa 209Teresa 209

App crashing at its own search bar

Whenever attempting to search a problem using the search bar within the help, app shuts down completely.
DJ HelladefDJ Helladef

No internet since last night

Help
DAScott02DAScott02

Bad phone replacement plan

No details given as to why I was denied a replacement phone registered on my plan.

Why am I paying for the insurance coverage to replace a phone?
Bad insurance coverage planBad insurance coverage plan
See 34 more reviews

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User experience

🐞

Reported Bugs

3 issues

Screen damage issue on trade-in

Bug

No communication on claim status

Bug

Ticket closed without resolution

Bug
✨

Requested Features

2 requests

Access to iPhone 16 guide

Feature

Provide labels to return old phone

Feature

FAQ

What does the Xfinity Mobile Care app do?

The app offers a suite of services for Xfinity Mobile Care subscribers. It allows for simple claim filing and tracking, provides unlimited live tech support for device setup and troubleshooting, and offers access to helpful tips and quick fixes. It also includes security features like malware blocking and an advanced VPN.

What are the key features of this app?

Key features include simple claim filing and tracking, 7-day-a-week live tech support via call, chat, or screen sharing, a library of device tips and fixes, Webshield by Avast for blocking malicious links, the ability to view device protection coverage details, and an advanced VPN for identity protection.

Is this app free to use?

The app is included with your subscription to Xfinity Mobile Care. While the app itself is free to download and use, it requires an active Xfinity Mobile Care subscription to access its full benefits.

What devices is this app compatible with?

The description does not explicitly state device compatibility beyond requiring a subscription to Xfinity Mobile Care. However, it mentions permissions for Wi-Fi network details, device lock functionality, and VPN, suggesting it is designed for smartphones and tablets.

How does the app help protect my device and data?

The app protects your device and data through several features. Webshield by Avast blocks malware-infected links and fake websites commonly used in phishing attacks. Additionally, an advanced VPN protects your identity and personal information from cybercriminals by securing your online activity.