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OnTech Smart Support

OnTech Smart Support

by American Bankers Insurance Group, Inc.

17 ratings
7 reviews
🔧 Utilities

Archived App (Last seen on 21 Jan 2025)

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • May 11, 2020
  • July 30, 2024

Developer

American Bankers Insurance Group, Inc.
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❓8 answered
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About

Get instant tech support for your connected devices. Access how-to guides, troubleshoot issues, and connect with experts for live assistance via call or chat. Screen sharing is available for faster diagnosis.

✓Personalized smart home device support
✓Self-help troubleshooting guides
✓Device-specific how-to articles
✓Live expert support via call/chat
✓Smartphone screen sharing for diagnosis
Show original description

What's New in OnTech Smart Support

3.415.0

July 30, 2024

• Minor UI enhancements and bug fixes

User reviews

Most RecentHighest RatedLowest Rated

I wanted to add more cams.

One person said they cannot do ad ons and the other person didn’t provide discount while the devices were on a discount.
iyerfireiyerfire

Super glitchy

Re-installed so many times and still won’t load my devices.
KATBEEEEKATBEEEE

Response from developer

We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced?

Terrible Service. Save your Money

This used to be a good company so I decided to use them again to install a camera. The tech didn’t show up or even call. The company tried to reschedule for a week from now. I don’t want to deal with them ever again and requested a refund. I took time off work to be here and their tech flaked.
BeachGirl_25BeachGirl_25

Response from developer

We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced?

Can’t log in

Can’t log in says my password is incorrect.
bubbins11bubbins11

Response from developer

Please reach out to support@pocketgeekmobile.com and we will be happy to help reset your password :)

Can’t Log In

The app keeps denying my login even though I have an account, have reset my password, and still no luck.
KSlats9KSlats9

Response from developer

We are sorry to hear you experiencing log in issues. Please send us a note to support@pocketgeek.com with any additional details so we can help you resolve this.

See 2 more reviews

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FAQ

What devices does OnTech Smart Support cover?

OnTech Smart Support is designed to help with your connected technology needs, including smart home devices. The app is available on iPhone and iPod devices.

How do I connect with a tech expert using OnTech Smart Support?

You can connect with technology pros for live help via call or chat directly through the app. Screen sharing is also an option to help diagnose issues faster.

Is OnTech Smart Support free to use?

Yes, OnTech Smart Support is available for free. The app does not feature in-app purchases or advertisements, offering a straightforward support experience.

How often is OnTech Smart Support updated?

The app was last updated on July 30, 2024, indicating regular maintenance and potential feature additions. The latest version is 3.415.0.

What is the age rating for OnTech Smart Support?

OnTech Smart Support has an age rating of 4+, making it suitable for a wide range of users. This suggests content is generally appropriate for young children.

What are the main benefits of using OnTech Smart Support?

Users can personalize their smart home device support, access self-help guides for troubleshooting, and connect with live experts for immediate assistance.

Does OnTech Smart Support offer offline guides?

The app provides access to self-help services and device-specific how-to guides. While not explicitly stated as offline, these resources are available within the application for troubleshooting.

What is the user feedback on OnTech Smart Support?

OnTech Smart Support has a rating of 2.9 stars from 17 ratings. This indicates a mixed user reception, with some users finding it helpful and others experiencing issues.