All dead ends.
Transferred lines to xfinity & had a few issues. No big deal right? Wrong. Can’t file claim. Phone interface a dead end. No live support, just endless ai loops, failure pages, and server errors when trying to reach insurance. Stores can’t help. Zero people to help, but boy will they take your money. Shameful. I need simple help; no one available.
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Mobil care
Not everything is covered by them.
Does not work
It does not show you your devices and doesn’t help you file an insurance claim for your devices. This app is just a waste
Xfinity mobile
There isn’t much support with problems. I report issues, but there is never any explanation or resolution. I get great support from Apple, but the carriers don’t know much and they don’t try to get higher level support. Supposedly, I am a valued member for having been with the organization for a long time. They talk about rewards and I am supposed to jump through hoops like a trained seal. However, when there is a problem on my end, no one is jumping through hoops to get me the assistance I need to get the service to work. If you really value me, give me my rewards and stop expecting me to jump through hoops to get anything. Treat me like a valuable person who pays outrageous amounts for several channels. I don’t think I expect much.
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Unresponsive
This app has not worked at all!
Xfinity sucks
I have never disliked a company this much Terrible in every way you can imagine. 👎
Won’t let me accept to use
Terrible can’t use to file claim won’t let accept
Device coverage
Sucks
Not really happy
On the Insurance for my smart watches, it says that screen damage will cost zero for a replacement, but for some reason, their app changes it to physical damage and charges you $69, unlike what the contract states.
Can’t even log in
Has me stuck on the I agree and won’t even let me hit it but in the background it doesn’t even show my insurance plan even though I have one. Does me no good when I need my phone fixed
Xfinity mobile care can’t get the right device for a cell phone
My husband device listed under Xfinity Mobile Care is incorrect and I called customer service to get it corrected and so far not done?? What is the problem!! I worked for a cellular service years ago and the correctness of billing was definitely a top priority as it should be resolved and fixed now. Still waiting!!
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Ladrones
Son unos ladrones
Mobile care doesn’t know what they’re doing!!!
I want my phone replaced now that’s the deal!! How difficult is it to replace San old iPhone???
Would be great
This app would be great if all of my devices Wood show up in the app.
Also how do you file a claim for a lost device and it's asking you to verify the identity by sending a text to a lost device. That can't work
Also how do you file a claim for a lost device and it's asking you to verify the identity by sending a text to a lost device. That can't work
Filing a claim is a pain
Make sure you know the month and year you purchased the device. You have to really dig into the xfinity website if you don't recall it. Also you have to have your IMEI number and then remove all the spaces Apple puts in when you copy and paste it.
Unable to log in
I downloaded the app and every time I try to log in it says incorrect password,email. When I try the forgot password option, I get an error message saying there is an issue with the server. This has been going on for days
Best
They are the best at fixing phones
My bill is psid up
If my bill is psid thru 7/31. Ok. Good. Thanks bye. Hsppy birthday Land of the free. Jesus is God. Amen. Heal the world
0 stars
I’d give you negative stars, the app doesn’t let you file claims under a number you select and I can’t see my claim then it took a whole week to finally get the claim filed then I received a defective device and the customer service is terrible.
App crashing at its own search bar
Whenever attempting to search a problem using the search bar within the help, app shuts down completely.