Would be great
This app would be great if all of my devices Wood show up in the app.
Also how do you file a claim for a lost device and it's asking you to verify the identity by sending a text to a lost device. That can't work
Also how do you file a claim for a lost device and it's asking you to verify the identity by sending a text to a lost device. That can't work
Filing a claim is a pain
Make sure you know the month and year you purchased the device. You have to really dig into the xfinity website if you don't recall it. Also you have to have your IMEI number and then remove all the spaces Apple puts in when you copy and paste it.
Unable to log in
I downloaded the app and every time I try to log in it says incorrect password,email. When I try the forgot password option, I get an error message saying there is an issue with the server. This has been going on for days
Best
They are the best at fixing phones
My bill is psid up
If my bill is psid thru 7/31. Ok. Good. Thanks bye. Hsppy birthday Land of the free. Jesus is God. Amen. Heal the world
0 stars
I’d give you negative stars, the app doesn’t let you file claims under a number you select and I can’t see my claim then it took a whole week to finally get the claim filed then I received a defective device and the customer service is terrible.
App crashing at its own search bar
Whenever attempting to search a problem using the search bar within the help, app shuts down completely.
No internet since last night
Help
Bad phone replacement plan
No details given as to why I was denied a replacement phone registered on my plan.
Why am I paying for the insurance coverage to replace a phone?
Why am I paying for the insurance coverage to replace a phone?
Muy mal servicio
De lo peor
Not working after changing over to infinity mobile. TV not connecting to WiFi after modem updated
Service was not completed properly - no follow-up calls or text to ask if all is working well. It is not working well.
Wrong
They won’t fix the problem because they say that I had a broken phone before I had insurance. That’s what they are trying to imply at least
McKnight Office
Just to turn in a modem, I waited a hour to get an exchange that took less than 5 minutes
Terrible
This app is awful. It’s like they make it bad on purpose.
Frustrating app, can’t file a claim
I need to submit a claim on my phone and can’t bc the prompt is wanting me to type in CAPTCHA code. However, it doesn’t appear. I tried restarting my phone and it’s still not working. 😤
Whatever it wants
So with this one, you basically download the Stop The Madness extension for Safari, keep Background Refresh on for every app except for Mail, and delete the.
more AI
New to Xfinity Mobile after switching from Verizon yesterday and several years of great tech support with Asurion. I wanted to ask a few questions. I was immediately faced with AI. Absolutely inexcusable for a paid service. My service with Xfinity Mobile will go back to Verizon by this afternoon. I will not pay to fight to get help!
Show more
Great for something
This app is great for something, not for filing a claim with its never loading captcha.
Too long
I am not computer savvy. However when i finally got in apple settings and change my password, i was so happy. Just follow instructions. Not so!
Entered password twice, both times failed.
Do not want to reset again.
Suggested check Bluetooth, it’s on.
Wi fi is not connected.
I have two accounts, 2.4 and 5ghz,
Tried password on both, I am still not in!!!
Reason I don’t want to start all over with password is, there is a full one hour delay before i can get in to change info.
Already done that and haven’t patience to go back in.
Usually take a smart password, but this phone that is being replaced due to unknown damage.
It will consistent fill in strong password automatically and fails to give correct password, so must change password every time i sign in. I of course have not written it down.
I have found it frustrating and difficult.
Will wait for Tech in am and hope for the best.
And please no remarks about age!!
When i worked and computers were set up for computer Illiterate I learned fast and was as good as others.
I just don’t do well when teacher is speaking faster than computer can keep up with.
I mean the phone i am removing data from has been mortally wounded, therefore it is Slow!!!
Once i get in and can use phone my review may be better.
I hope so….
Entered password twice, both times failed.
Do not want to reset again.
Suggested check Bluetooth, it’s on.
Wi fi is not connected.
I have two accounts, 2.4 and 5ghz,
Tried password on both, I am still not in!!!
Reason I don’t want to start all over with password is, there is a full one hour delay before i can get in to change info.
Already done that and haven’t patience to go back in.
Usually take a smart password, but this phone that is being replaced due to unknown damage.
It will consistent fill in strong password automatically and fails to give correct password, so must change password every time i sign in. I of course have not written it down.
I have found it frustrating and difficult.
Will wait for Tech in am and hope for the best.
And please no remarks about age!!
When i worked and computers were set up for computer Illiterate I learned fast and was as good as others.
I just don’t do well when teacher is speaking faster than computer can keep up with.
I mean the phone i am removing data from has been mortally wounded, therefore it is Slow!!!
Once i get in and can use phone my review may be better.
I hope so….
Show more
Cable
One of the worse cable/internet providers!! I thought spectrum was bad. Xfinity is ever lower in Wi-Fi providing!!!