My bill is psid up
If my bill is psid thru 7/31. Ok. Good. Thanks bye. Hsppy birthday Land of the free. Jesus is God. Amen. Heal the world
0 stars
I’d give you negative stars, the app doesn’t let you file claims under a number you select and I can’t see my claim then it took a whole week to finally get the claim filed then I received a defective device and the customer service is terrible.
App crashing at its own search bar
Whenever attempting to search a problem using the search bar within the help, app shuts down completely.
No internet since last night
Help
Bad phone replacement plan
No details given as to why I was denied a replacement phone registered on my plan.
Why am I paying for the insurance coverage to replace a phone?
Why am I paying for the insurance coverage to replace a phone?
Muy mal servicio
De lo peor
Not working after changing over to infinity mobile. TV not connecting to WiFi after modem updated
Service was not completed properly - no follow-up calls or text to ask if all is working well. It is not working well.
Wrong
They won’t fix the problem because they say that I had a broken phone before I had insurance. That’s what they are trying to imply at least
McKnight Office
Just to turn in a modem, I waited a hour to get an exchange that took less than 5 minutes
Terrible
This app is awful. It’s like they make it bad on purpose.
Frustrating app, can’t file a claim
I need to submit a claim on my phone and can’t bc the prompt is wanting me to type in CAPTCHA code. However, it doesn’t appear. I tried restarting my phone and it’s still not working. 😤
Whatever it wants
So with this one, you basically download the Stop The Madness extension for Safari, keep Background Refresh on for every app except for Mail, and delete the.
more AI
New to Xfinity Mobile after switching from Verizon yesterday and several years of great tech support with Asurion. I wanted to ask a few questions. I was immediately faced with AI. Absolutely inexcusable for a paid service. My service with Xfinity Mobile will go back to Verizon by this afternoon. I will not pay to fight to get help!
Show more
Great for something
This app is great for something, not for filing a claim with its never loading captcha.
Too long
I am not computer savvy. However when i finally got in apple settings and change my password, i was so happy. Just follow instructions. Not so!
Entered password twice, both times failed.
Do not want to reset again.
Suggested check Bluetooth, it’s on.
Wi fi is not connected.
I have two accounts, 2.4 and 5ghz,
Tried password on both, I am still not in!!!
Reason I don’t want to start all over with password is, there is a full one hour delay before i can get in to change info.
Already done that and haven’t patience to go back in.
Usually take a smart password, but this phone that is being replaced due to unknown damage.
It will consistent fill in strong password automatically and fails to give correct password, so must change password every time i sign in. I of course have not written it down.
I have found it frustrating and difficult.
Will wait for Tech in am and hope for the best.
And please no remarks about age!!
When i worked and computers were set up for computer Illiterate I learned fast and was as good as others.
I just don’t do well when teacher is speaking faster than computer can keep up with.
I mean the phone i am removing data from has been mortally wounded, therefore it is Slow!!!
Once i get in and can use phone my review may be better.
I hope so….
Entered password twice, both times failed.
Do not want to reset again.
Suggested check Bluetooth, it’s on.
Wi fi is not connected.
I have two accounts, 2.4 and 5ghz,
Tried password on both, I am still not in!!!
Reason I don’t want to start all over with password is, there is a full one hour delay before i can get in to change info.
Already done that and haven’t patience to go back in.
Usually take a smart password, but this phone that is being replaced due to unknown damage.
It will consistent fill in strong password automatically and fails to give correct password, so must change password every time i sign in. I of course have not written it down.
I have found it frustrating and difficult.
Will wait for Tech in am and hope for the best.
And please no remarks about age!!
When i worked and computers were set up for computer Illiterate I learned fast and was as good as others.
I just don’t do well when teacher is speaking faster than computer can keep up with.
I mean the phone i am removing data from has been mortally wounded, therefore it is Slow!!!
Once i get in and can use phone my review may be better.
I hope so….
Show more
Cable
One of the worse cable/internet providers!! I thought spectrum was bad. Xfinity is ever lower in Wi-Fi providing!!!
Terrible service
Horrible
BEWARE OF THEM -They lie!
They signed me up to transfer mobile phone service from Verizon without my permission after I said I would think about it and get back to them. I never did decide to switch and found out after a couple of months that they had started billing me even though no phones were ever activated. They had my card # from my cable account! I’ve been to the store twice after calling customer service and can’t get any answers about a refund. Tomorrow is next billing day and I think they’ll charge me again. The store manager has told me he will try to talk to his boss to approve. Both times I’ve been told I will hear in 2 days. It’s been almost 2 weeks. And nothing!Who can I contact for REAL HELP?
Show more
My Review
👍
Two devices and still no resolve
I have had to make 2 claims now. This system is ridiculous. I have an iPhone 14 Pro Max in deep purple. My back glass got broken and I filed a claim. A replacement device was sent to me. Within 48 hours my device was swelling from a battery issue. I called and the customer service was awful. They wanted me to go without a phone for 5 days. I came up with my own plan of keeping my cracked device and sending the other back. I had an upgrade through Xfinity for the iPhone 17 pro max and because of this issue I had to cancel that upgrade causing me to miss out on the deal. I asked for a manager and all he could say was there was nothing he could do for me. I asked for a manager above him he then told me someone should be calling in 24 hours it has now been over 8 days no response. I sent that device back and had to call to remind them I needed a new one sent asap. I shouldn’t have to be doing their jobs. They sent another device surprise surprise it was defective. It turns on but won’t do anything else I had to let it die I couldn’t even turn it off. So now skip to today I have been dealing with this issue since October 4th. I wanted to get this device in the mail today (10/22/25) I called yesterday (10/21/25) I have yet to receive the shipping label this is the 3rd time I’ve had to call and ask for it. I’m beginning to lose patience with this service. All I want is an iPhone 17 pro max in silver is that so much to ask?! After I get this sorted I WILL be dropping this service for me and my family through assurant. This service is complete garbage.
Show more