Disturbing
I’ve had this service for over 5 years & always paid for the care plan with my phones just in case. Well I ended up needing to use the care to replace a phone. They were supposed to send me a label so the phone can be taken to UPS for shipment back to Assurant. Well I’m waiting and waiting for the email containing the information. I finally get a saying my phone isn’t covered…which makes zero sense…since I always pay for the added security just incase an accident happens and it did. So now I’m sitting here with a broken phone that they claim isn’t covered for a service that I pay for every month on top of my bill. Xfinity & Assurant are getting worse and worse…it’s time for a change. Because as a fully Disabled Veteran who isn’t able to work anymore…paying for extra services every month then are told It’s not covered is not okay!!! I’m in the market for a new service provider!!! Shame on You for trying to rip me off!!!
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App hangs on launch
Nothing more to add .. useless
Very fast
I just filed a claim through Xfinity Mobile Care and it was all I did was fill out the form and they said approved to repair the Glass replace the glass of my iPhone. It was amazing.
Mr
Love the care!
Want to Waste a lot of Time?
This is the most frustrating company to do business with! The apps are terrible, the C/S via phone is terrible, and the C/S in store is worse than the apps and phone C/S put together! If you want to just be angry in general switch your services to this platform.
Insurance claims
Very easy
Not helpful
Terrible
Quick and easy
5 star
App doesn’t recognize devices after first use
I have to delete and reinstall to get it to work properly
doesn’t work
This does not work well at all…i am kind of feeling like i spent 2 hours on this today and go nowhere…
Lots of bugs
Not thorough processes to file claims.
Perfect!
This was so fast and easy to do! Finally, one not so confusing! Thanks Xfinity!!!!
No plan
So all my devices have insurance on them, but yet I cannot see them through this app. It keeps saying I have no plan. So now I have to call and every time and wait for representative to help me file a claim. It’s just annoying.
Fraud
Fraud
Do not drop your Apple care for this!
I dropped my AppleCare because this was included in my phone plan. My daughter cracked the screen on her phone yesterday and when I went to file a claim, they denied me and said that I didn’t have coverage on the date of the accident, which is completely post ridiculous. Another problem is you don’t actually talk to a human. It’s AI that’s making thanks for nothing now I can’t file a claim we get to fix at all because I dropped my Apple care.
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Issues
Doesn’t let u click on anything under get support. The main screen doesn’t always fully load
Useless
Useless app you can’t pay your bill you can’t do anything on it all it has is a way to make an account log in and u get in and there’s nothing
Doesn’t fulfill claims
Didn’t fulfill my claim after it clearly was under the right criteria to be covered.
All dead ends.
Transferred lines to xfinity & had a few issues. No big deal right? Wrong. Can’t file claim. Phone interface a dead end. No live support, just endless ai loops, failure pages, and server errors when trying to reach insurance. Stores can’t help. Zero people to help, but boy will they take your money. Shameful. I need simple help; no one available.
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Mobil care
Not everything is covered by them.
