ComEd vs Xfinity Mobile Care
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ComEd
Manage your utility account conveniently from your smartphone or tablet. Easily pay bills, report outages, and track restoration status. Access account details, view usage, and set up helpful alerts for residential and business customers.
- Manage multiple accounts
- Pay bills easily
- Report and track outages
- View outage map
- Set up alerts
- View usage data and trends
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ComEd’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include: · Easy sign-in with your fingerprint or “keep me signed in” option · Effortlessly pay your bill · Report an outage · Check your outage status · View the outage map · View your bill · Check your balance · View your account activity · Manage your AutoPay and Budget Billing settings · Report your outage without signing in · View usage data and trends · Compare your bills · View your bill forecast · Set up alerts for your outage status, when your bill is ready to be viewed, upcoming payment reminders, and more · View hourly pricing information as a participant of the Hourly Pricing program
Xfinity Mobile Care
This app provides comprehensive support for your mobile device, including easy claim filing, live tech assistance, and access to helpful tips. It also offers advanced security features to protect you from online threats and allows you to view your device protection coverage details.
- Simple claim filing and tracking
- Live tech support via call, chat, or screen share
- Access to device tips and quick fixes
- Malware and phishing link blocking
- View device protection coverage details
- Advanced VPN for identity protection
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Xfinity Mobile Care by Assurant® is your smart companion for mobile support – designed with simplicity in mind. Get the most out of your device while keeping your protection just a tap away. Whether you’re checking your coverage or troubleshooting a device issue, the Xfinity Mobile Care app puts control and confidence in your hands. Note: Access to the Xfinity Mobile Care app’s complete list of features is available only to those users enrolled in an Xfinity Mobile Care protection plan. Key Features * Coverage and Claims for Your Devices at Your Fingertips View your protection plan details, including service fees, deductibles, and coverage documents. File and track claims with ease. * Live Tech Support Connect with tech experts via chat, call, screen share, or camera share for fast help with setup, connectivity, and device troubleshooting. Available 9am-midnight ET, 7 days a week excluding major holidays. * Self-Help Center Explore thousands of device-specific tips, tricks, and step-by-step guides to solve common issues on your own.
Screenshots
Verdict
The clearest difference is ratings volume: ComEd at 130K against Xfinity Mobile Care's 2.5K. ComEd also leads on rating (4.7 vs 4.4) and review sentiment (23% vs 13%). Xfinity Mobile Care's advantage is iOS requirement (15.1 vs 17.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ComEd holds the better App Store score, 4.7 against 4.4. That said, the two scores are not equally well evidenced: ComEd has 130K ratings behind it against 2.5K, so its average is the more settled of the two. Written reviews point the same way: 23% of ComEd's written reviews are positive against 13% of Xfinity Mobile Care's.
Both ship on a similar rhythm, roughly every 2 months. Both last shipped on September 24, 2026.
| Parameter | ComEd | Xfinity Mobile Care |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (130K ratings) — better | 4.4 (2.5K ratings) |
| Positive reviews | 22.8% of reviews — better | 12.9% of reviews |
| Number of ratings | 130K — better | 2.5K |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, Apple Watch | iPhone, iPad, iPod |
| Requires iOS | 17.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 161 MB | 86 MB |
| Age rating | 4+ | 4+ |
| Developer | EXELON BUSINESS SERVICES COMPANY, LLC | Assurant, Incorporated |
Customer experience
ComEd
Xfinity Mobile Care
User reviews
ComEd
From 130K App Store ratingsWhat we love
- 🚀 Quick and easy bill payment
- 👍 User-friendly interface
- ⚡ Convenient account management
- 🔍 Helpful outage tracking
Room to improve
- 🐛 Login/sign-in issues
- 🔍 Lack of real-time usage data
- 🔒 Security/account access problems
- 💰 Inconvenient payment options
- 🗓️ Delayed billing information
Xfinity Mobile Care
From 2.5K App Store ratingsWhat we love
- 👍 Good so far
- 🚀 Excellent app
Room to improve
- 🐛 Can't delete Mobil care
- 🐛 Issues getting replacement phone
- 🐛 Months waiting for replacement device
- 🐛 Didn't see anything really helpful
Bugs and requests
ComEd
Reported bugs
4 issues- App crashes and freezes
- Billing information not updating properly
- Inconsistent performance across devices
- Login failures and network errors
Requested features
5 requests- Improved login/authentication process
- Real-time energy usage tracking
- Customizable app settings and preferences
- Seamless integration between app and website
- Expanded payment methods and options
Xfinity Mobile Care
Reported bugs
3 issues- Screen damage issue on trade-in
- No communication on claim status
- Ticket closed without resolution
Requested features
2 requests- Access to iPhone 16 guide
- Provide labels to return old phone
In-app purchases
ComEd
No in-app purchases
Xfinity Mobile Care
No in-app purchases









