Asurion vs Xfinity Mobile Care
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Asurion
Manage your technology protection plans and get expert support for your devices. File claims, track repairs, and troubleshoot issues with your mobile and home tech. Access plan benefits and receive helpful setup tips.
- File claims
- Track repairs and replacements
- Chat with tech experts
- Troubleshoot device issues
- View protection plan benefits
- Get proactive tech tips
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Help and support for your technology is just a tap away. The Asurion app provides a seamless way to manage your protection plan and get the most out of your tech. With the Asurion app, you can: FILE CLAIMS • File a claim with Asurion • Track device repairs and replacements GET SUPPORT • Chat with our team of trained Asurion Experts • Troubleshoot issues with your mobile device and home technology UNDERSTAND YOUR BENEFITS & TECH • Easily find your protection plan benefits • Access proactive tips for device setup, OS upgrades, and other relevant topics
Xfinity Mobile Care
This app provides comprehensive support for your mobile device, including easy claim filing, live tech assistance, and access to helpful tips. It also offers advanced security features to protect you from online threats and allows you to view your device protection coverage details.
- Simple claim filing and tracking
- Live tech support via call, chat, or screen share
- Access to device tips and quick fixes
- Malware and phishing link blocking
- View device protection coverage details
- Advanced VPN for identity protection
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Xfinity Mobile Care by Assurant® is your smart companion for mobile support – designed with simplicity in mind. Get the most out of your device while keeping your protection just a tap away. Whether you’re checking your coverage or troubleshooting a device issue, the Xfinity Mobile Care app puts control and confidence in your hands. Note: Access to the Xfinity Mobile Care app’s complete list of features is available only to those users enrolled in an Xfinity Mobile Care protection plan. Key Features * Coverage and Claims for Your Devices at Your Fingertips View your protection plan details, including service fees, deductibles, and coverage documents. File and track claims with ease. * Live Tech Support Connect with tech experts via chat, call, screen share, or camera share for fast help with setup, connectivity, and device troubleshooting. Available 9am-midnight ET, 7 days a week excluding major holidays. * Self-Help Center Explore thousands of device-specific tips, tricks, and step-by-step guides to solve common issues on your own.
Screenshots
Verdict
The clearest difference is monetization model: Xfinity Mobile Care at free against Asurion's free with in-app purchases. Xfinity Mobile Care also leads on rating (4.4 vs 4.1) and ratings volume (2.5K vs 390). Asurion's advantage is review sentiment (21% vs 13%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Xfinity Mobile Care holds the better App Store score, 4.4 against 4.1. That said, the two scores are not equally well evidenced: Xfinity Mobile Care has 2.5K ratings behind it against 390, so its average is the more settled of the two. Written reviews complicate that: 21% of Asurion's written reviews are positive against 13% of Xfinity Mobile Care's, so the app with the better star average is not the one people write more warmly about.
Asurion ships an update every 5 weeks, Xfinity Mobile Care every 2 months. The most recent releases landed on September 22, 2026 and September 24, 2026 respectively.
| Parameter | Asurion | Xfinity Mobile Care |
|---|---|---|
| Price | Free | Free |
| Rating | 4.1 (390 ratings) | 4.4 (2.5K ratings) — better |
| Positive reviews | 21.4% of reviews — better | 12.9% of reviews |
| Number of ratings | 390 | 2.5K — better |
| Update frequency | Every 5 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.5 | 15.1 — better |
| Further details — not scored | ||
| Size | 43 MB | 86 MB |
| Age rating | 17+ | 4+ |
| Developer | Asurion Mobile Applications Inc | Assurant, Incorporated |
Customer experience
Asurion
Xfinity Mobile Care
User reviews
Asurion
From 390 App Store ratingsWhat we love
- 👍 Good customer service
- 🚀 Easy to use app
- 💡 Helpful tech expert support
Room to improve
- 🐛 Buggy app with login issues
- 🔍 Difficult claims process
- 💰 Expensive and not worth the cost
- 🚫 Denied claims and poor coverage
- 🤖 Unhelpful and scripted customer service
Xfinity Mobile Care
From 2.5K App Store ratingsWhat we love
- 👍 Good so far
- 🚀 Excellent app
Room to improve
- 🐛 Can't delete Mobil care
- 🐛 Issues getting replacement phone
- 🐛 Months waiting for replacement device
- 🐛 Didn't see anything really helpful
Bugs and requests
Asurion
Reported bugs
3 issues- App crashes and freezes
- Login loop issues
- Incompatibility with certain devices
Requested features
3 requests- Dark mode option
- Streamlined claims process
- Better transparency on coverage
Xfinity Mobile Care
Reported bugs
3 issues- Screen damage issue on trade-in
- No communication on claim status
- Ticket closed without resolution
Requested features
2 requests- Access to iPhone 16 guide
- Provide labels to return old phone
In-app purchases
Asurion
No in-app purchases
Xfinity Mobile Care
No in-app purchases
Questions
Is Asurion free?
Is Xfinity Mobile Care free?
Which has better reviews, Asurion or Xfinity Mobile Care?
Do Asurion or Xfinity Mobile Care have ads?
Which is updated more often, Asurion or Xfinity Mobile Care?
Other comparisons
