Not worth it. Going with a different phone & insurance company
Made a claim. Got charged for a phone thats on backorder. Been a month and i have no updates or anything. Worst insurance company ever!
Doesn’t work
It just starting with the logo but never finish that part
They make filing a claim such a process.
I have the Asurion plan thru Amazon and no part of it works as advertised.
I’ve actually found it easier to CALL than use the app or website because initially I would use the login with Amazon link and it would never work. Now that’s been fixed but they still haven’t fixed the integration between the two platforms. So when you have an issue with a product you have to go and ADD THE PRODUCT first which is a whole form about the product. Then you can go to the purchase and claim details and then you get an email that wants you to fill out a PDF form from 2021. Multi-BILLION dollar corporation and we can’t even use a digital form - there’s FREE ONES out there like Google or low cost ones like Monday. Nope we use a PDF tell you to fill it out but the OCR engines don’t work on all the fields so you’re likely going to have to print it, fill it out, scan it in and upload it. For a company that boasts about how easy the claims process is every chance they get, execution is detached from reality.
EDIT: you can’t even fill out the form electronically AT ALL because these clowns locked it and password protected it.
I’ve actually found it easier to CALL than use the app or website because initially I would use the login with Amazon link and it would never work. Now that’s been fixed but they still haven’t fixed the integration between the two platforms. So when you have an issue with a product you have to go and ADD THE PRODUCT first which is a whole form about the product. Then you can go to the purchase and claim details and then you get an email that wants you to fill out a PDF form from 2021. Multi-BILLION dollar corporation and we can’t even use a digital form - there’s FREE ONES out there like Google or low cost ones like Monday. Nope we use a PDF tell you to fill it out but the OCR engines don’t work on all the fields so you’re likely going to have to print it, fill it out, scan it in and upload it. For a company that boasts about how easy the claims process is every chance they get, execution is detached from reality.
EDIT: you can’t even fill out the form electronically AT ALL because these clowns locked it and password protected it.
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Obviously app doesn’t work
We all know that insurance is a “for profit business” and this app is just another waste of time for the user. Lots of simple login options don’t work and left stranded waiting to file a claim. Pure junk, delete and shame on the developer for making such a garbage app.
False advertising
Their advertising on Amazon shows coverage from day one from accidental damage, but that is limited to specific products only and since this product is not covered by accidental damage, it should not have been sold with it. The coverage proved to be of no value.
Asurion
Muy buena aseguranza
Mal servicio
Pesimo servicio tengo 2 semanas esperando mi teléfono
Horrible app
Terrible app do not buy the insurance
The App sucks and so does the service
When I attempted a claim, I was told to fill out a document. After submitting the claim was denied stating the information I submitted did not match their information. Nothing I could do or respond to except call their number. I was told my phone number was not correct. So rather than contact me through the email that did match, they just denied the claim. After that was finally sorted it took more than 4 separate calls and escalating the claim for them to provide relevant information to proceed with the claim. It is supposed to be no hassle. That was a lie for my experience.
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Does not have my internet provider
I wanted to repair my iPad and they don’t have spectrum
Do not suscribe to asurion trust me
Its very easy to pay each month (auto pay) but when you want tonmake a claim its very difficult, my mom can’t do it by herself I need to help her every single time, and they ask you for pics or things that you must to upload but the app crashes always and its to easy for they cancel claims but not to coverage, it is a secret that they dont tell you before they offer you the insurance, they tell you can be systems old and everything BUT it the serial its not showing good for the time (tint goes off) they dont cover you NOTHING!!!
They’re the best scamers in the world!!!!
They’re the best scamers in the world!!!!
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Acting like a scam
I did not receive the service as promised, and customer service is completely unhelpful.
Deny every claim
They deny every claim made. Nearly impossible to reach anyone. After having you turn in countless things for each claim they deny every single one.
Tienen muy buen personal con muy buena atención
Hace un momento me repararon mi dispositivo y el técnico muy buena atención a pesar de tener un poco de dificultades con el idioma el puso todo de su parte para poder llevar acabo la reparación del celular. Muy buena atención uBreakifix
App is terrible and glitchy
Every time you want to file a claim the app acts like you don’t have an account. Especially when you use your phone number … it’s annoying and should be fixed
Can’t even log in
Utterly useless. I can’t log in to start a claim, nothing happens when I click the button for Amazon log in, and when I request a code it never actually sends me one.
Scam 0 stars
A scam of a company would not let you fill a claim
Should have listened to reviews!
If I could I would give this company no stars.. anyways, long story short had them for a very long, too long, but anyways they didn’t want to fix my things and when they “fixed” my things they gaslight you saying “it works, nothings wrong with it” and I get my stuff back and see the same issue, it’s like playing tennis with them. I sent my ps5 controller again after I recorded it on my phone the same issue, and received it back again saying nothing wrong with it like if I enjoy throwing money away. Someone needs to take this company down through BBB. SMH they can’t fix a joystick and continue to lie to you as a customer ignoring the main issues here. If you guys “fix” things fix them, don’t pretend to fix them, and have us settle paying you guys $20-35 a month.. so much money wasted.. smh if I could have bought myself a few controllers by now.
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Scam artist
They have no problem taking your money but when the time comes they will deny your claim for any reason. They had me take some many pictures and resubmit my documents over and over again only to tell me they were not gonna cover my tv. They website is not easy to use and if you don’t have all your photos and documents ready you will have to start all over again each time
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No good services
Claim team support is not good
