Mal servicio
Pesimo servicio tengo 2 semanas esperando mi teléfono
Horrible app
Terrible app do not buy the insurance
The App sucks and so does the service
When I attempted a claim, I was told to fill out a document. After submitting the claim was denied stating the information I submitted did not match their information. Nothing I could do or respond to except call their number. I was told my phone number was not correct. So rather than contact me through the email that did match, they just denied the claim. After that was finally sorted it took more than 4 separate calls and escalating the claim for them to provide relevant information to proceed with the claim. It is supposed to be no hassle. That was a lie for my experience.
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Does not have my internet provider
I wanted to repair my iPad and they don’t have spectrum
Do not suscribe to asurion trust me
Its very easy to pay each month (auto pay) but when you want tonmake a claim its very difficult, my mom can’t do it by herself I need to help her every single time, and they ask you for pics or things that you must to upload but the app crashes always and its to easy for they cancel claims but not to coverage, it is a secret that they dont tell you before they offer you the insurance, they tell you can be systems old and everything BUT it the serial its not showing good for the time (tint goes off) they dont cover you NOTHING!!!
They’re the best scamers in the world!!!!
They’re the best scamers in the world!!!!
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Response from developer
Hi Pilo, we genuinely appreciate your patience with this. We understand your frustrations and are here to help. Feel free to contact us at @asurioncares on social media or directly by phone if you need assistance with a claim. You are also able to send us a message us with your claim information at GoogleReviews@asurion.com, if you do need additional assistance with your claim.
Acting like a scam
I did not receive the service as promised, and customer service is completely unhelpful.
Deny every claim
They deny every claim made. Nearly impossible to reach anyone. After having you turn in countless things for each claim they deny every single one.
Tienen muy buen personal con muy buena atención
Hace un momento me repararon mi dispositivo y el técnico muy buena atención a pesar de tener un poco de dificultades con el idioma el puso todo de su parte para poder llevar acabo la reparación del celular. Muy buena atención uBreakifix
App is terrible and glitchy
Every time you want to file a claim the app acts like you don’t have an account. Especially when you use your phone number … it’s annoying and should be fixed
Can’t even log in
Utterly useless. I can’t log in to start a claim, nothing happens when I click the button for Amazon log in, and when I request a code it never actually sends me one.
Scam 0 stars
A scam of a company would not let you fill a claim
Should have listened to reviews!
If I could I would give this company no stars.. anyways, long story short had them for a very long, too long, but anyways they didn’t want to fix my things and when they “fixed” my things they gaslight you saying “it works, nothings wrong with it” and I get my stuff back and see the same issue, it’s like playing tennis with them. I sent my ps5 controller again after I recorded it on my phone the same issue, and received it back again saying nothing wrong with it like if I enjoy throwing money away. Someone needs to take this company down through BBB. SMH they can’t fix a joystick and continue to lie to you as a customer ignoring the main issues here. If you guys “fix” things fix them, don’t pretend to fix them, and have us settle paying you guys $20-35 a month.. so much money wasted.. smh if I could have bought myself a few controllers by now.
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Response from developer
We do sincerely appreciate your patience with this and understand your frustrations. I can assure you this is not a typical experience and we are here to help. If you do need additional assistance with this, feel free to reach out to us directly. We will be more than happy to take a deeper look into this for you.
Scam artist
They have no problem taking your money but when the time comes they will deny your claim for any reason. They had me take some many pictures and resubmit my documents over and over again only to tell me they were not gonna cover my tv. They website is not easy to use and if you don’t have all your photos and documents ready you will have to start all over again each time
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Response from developer
We sincerely appreciate your patience with this and completely understand the frustrations involved. We are happy to take a deeper look into this matter. Please contact us directly if you need additional assistance with your claim.
No good services
Claim team support is not good
Failed society
Another insurance scam
Absolute scam
Cancel my subscription in the next 24 hours or I’m filing a report with the BBB. Your phone numbers don’t do anything.
Waste of money
I pay 35$ a month and when i finally have to file a claim they give me the run around. My tv freezes and I had to send them a picture of my screen not working. My claim was finally approved but I was told I had to take my old 85” television to a disposal center and get a detailed receipt. I have to send the receipt in, wait 3 business days and then pay 140$ for the deductible. After all that I was told the facility I took my tv to didn’t put the correct serial number and they were declining my claim.
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Response from developer
We sincerely appreciate your patience with this and completely understand the frustrations involved. We are happy to take a deeper look into this matter. Please contact us directly if you need additional assistance with your claim.
Buggy App
This is my first time filling a claim, i can’t get past the login screen. They are not here to make it easy to file a claim that’s for sure, will have to reconsider getting this coverage for future products.
App Needs More Support
This app is terrible. I sign in and it’s continues to ask me to sign in or sign up. I can’t make claims I can’t do anything but call the number. Everything I click asks me to sign in or sign up
What is the point of this app?
I have an active account. I'm logged in. It shows me a bunch of marketing messages and tech tips, but apparently I can't submit or edit information about a claim through the app? What's the point?
