Not worth it. Going with a different phone & insurance company
Made a claim. Got charged for a phone thats on backorder. Been a month and i have no updates or anything. Worst insurance company ever!
Doesn’t work
It just starting with the logo but never finish that part
They make filing a claim such a process.
I have the Asurion plan thru Amazon and no part of it works as advertised.
I’ve actually found it easier to CALL than use the app or website because initially I would use the login with Amazon link and it would never work. Now that’s been fixed but they still haven’t fixed the integration between the two platforms. So when you have an issue with a product you have to go and ADD THE PRODUCT first which is a whole form about the product. Then you can go to the purchase and claim details and then you get an email that wants you to fill out a PDF form from 2021. Multi-BILLION dollar corporation and we can’t even use a digital form - there’s FREE ONES out there like Google or low cost ones like Monday. Nope we use a PDF tell you to fill it out but the OCR engines don’t work on all the fields so you’re likely going to have to print it, fill it out, scan it in and upload it. For a company that boasts about how easy the claims process is every chance they get, execution is detached from reality.
EDIT: you can’t even fill out the form electronically AT ALL because these clowns locked it and password protected it.
I’ve actually found it easier to CALL than use the app or website because initially I would use the login with Amazon link and it would never work. Now that’s been fixed but they still haven’t fixed the integration between the two platforms. So when you have an issue with a product you have to go and ADD THE PRODUCT first which is a whole form about the product. Then you can go to the purchase and claim details and then you get an email that wants you to fill out a PDF form from 2021. Multi-BILLION dollar corporation and we can’t even use a digital form - there’s FREE ONES out there like Google or low cost ones like Monday. Nope we use a PDF tell you to fill it out but the OCR engines don’t work on all the fields so you’re likely going to have to print it, fill it out, scan it in and upload it. For a company that boasts about how easy the claims process is every chance they get, execution is detached from reality.
EDIT: you can’t even fill out the form electronically AT ALL because these clowns locked it and password protected it.
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Obviously app doesn’t work
We all know that insurance is a “for profit business” and this app is just another waste of time for the user. Lots of simple login options don’t work and left stranded waiting to file a claim. Pure junk, delete and shame on the developer for making such a garbage app.
False advertising
Their advertising on Amazon shows coverage from day one from accidental damage, but that is limited to specific products only and since this product is not covered by accidental damage, it should not have been sold with it. The coverage proved to be of no value.
