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Protection 360®

Protection 360®

Tech support, tips & more

55K ratings
243 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • May 5, 2017
  • July 7, 2026

Developer

T-Mobile USA, Inc.
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About

This app provides comprehensive device support, including live tech assistance, claim filing, and coverage details. It helps users maximize their connected devices with easy access to troubleshooting guides and extra benefits. Registration is required for full functionality.

✓Live tech support via call or chat
✓File accidental damage or mechanical breakdown claims
✓View coverage details and deductible information
✓Browse self-help articles and guides
✓Access extra benefits
Show original description

What users say

Summarized from real user reviews of Protection 360®. Based on 55K reviews and a 4.5/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Utilities app.

Positive things

  • 🚀Easy to use
  • 🚀Quick claim processing
  • 👍Helpful customer service

Negative things

  • 🐛App crashes and errors
  • 🔥Unreliable and non-functional
  • 💰Expensive and poor value
  • 🤯Confusing and difficult to navigate
  • 🤔Inconsistent policies and coverage
See all reviews

What's New in Protection 360®

3.465.0

July 7, 2026

Minor bug fixes and UI enhancements.

User reviews

Most RecentHighest RatedLowest Rated

Terrible customer service

I filed my claim 7/2/26
( 2 weeks ago ) been calling the customer service to only get disconnected every time , and they never return my call . It’s almost like they want me to buy a new phone instead of continuing to keep my iphone14 max lol . Tmobile is lame beginning to see that they’re racist
SDoggTSDoggT

Sucks

What happened to human contact!
jkcrappappjkcrappapp

cómo se llama una selva que está enel estado de Chiapas México

selva la cansona
Salvador EnríquezSalvador Enríquez

iPhone

Pkg was supposed to be here this morning and still hasn't arrived
Jenjap77Jenjap77

Beyond terrible

Do not buy
davidostranderdavidostrander
See 238 more reviews

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User experience

🐞

Reported Bugs

3 issues

App crashes on launch

Bug

Claim submission process not working

Bug

Incorrect device information displayed

Bug
✨

Requested Features

3 requests

Improve app stability and reliability

Feature

Provide better customer support

Feature

Offer more transparent and fair pricing

Feature

FAQ

What does Protection 360® by Assurant® do?

Protection 360® by Assurant® offers a suite of services to ensure a smooth device experience. It provides instant access to live tech support for setup and connectivity issues, allows users to file and track claims for accidental damage or mechanical breakdowns, and lets them view their coverage details and access extra benefits.

How do I access live tech support?

You can access live tech support seven days a week via call or chat directly through the app. This support is available for all your connected devices and covers setup, installation, connectivity, Bluetooth, Wi-Fi, and more. It is automatically included at no extra cost for all Protection 360® customers.

How do I file a claim?

Filing a claim is simple and can be done with just a few taps within the app. You can submit claims for accidental damage, such as drops, spills, or cracks, as well as for mechanical breakdowns that cause device malfunctions.

Is this app free to use?

Yes, the Protection 360® by Assurant® app is free to download and use for eligible customers. The services provided within the app, such as live tech support, are automatically available at no extra cost to Protection 360® customers.

What are the eligibility requirements for the app's services?

To enable services and verify eligibility, you need to register in the app using your T-Mobile phone number. If you are not eligible for technical support, that specific feature will be removed from the app 14 days after registration.