Protection 360®

Protection 360®

Tech support, tips & more

55K ratings
251 reviews
Free

Details

  • Released
  • Updated
  • May 5, 2017
  • July 7, 2026
Protection 360® screenshot #1 for iPhone
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About

This app provides comprehensive device support, including live tech assistance, claim filing, and coverage details. It helps users maximize their connected devices with easy access to troubleshooting guides and extra benefits. Registration is required for full functionality.

Live tech support via call or chat
File accidental damage or mechanical breakdown claims
View coverage details and deductible information
Browse self-help articles and guides
Access extra benefits
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What users say

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What's New in Protection 360®

3.465.0

July 7, 2026

Minor bug fixes and UI enhancements.

User reviews

Filing a claim

App totally stinks! Tried 3 separate times, triple checking accuracy of submitted info, each time the last step results in “Something went wrong” message. TMobile trying to avoid honoring their Life360 Obligations!!!

Scam

Will lay as many people know. As we all cancel your service.

Cant enter security code

When it sends you a security code and you click on your text to get the security code and then you click click back to the app the app part where you’re supposed to type in your code disappears

Claim

It was easy and fast to make a claim on this app recommend to make your claim on here instead of calling.

Horrible customer service

Was shipped a defective replacement device and am getting the run around for another replacement

Developer apps

User experience

🐞

Reported Bugs

3 issues

App crashes on launch

Bug

Claim submission process not working

Bug

Incorrect device information displayed

Bug

Requested Features

3 requests

Improve app stability and reliability

Feature

Provide better customer support

Feature

Offer more transparent and fair pricing

Feature

FAQ

What does Protection 360® by Assurant® do?

Protection 360® by Assurant® offers a suite of services to ensure a smooth device experience. It provides instant access to live tech support for setup and connectivity issues, allows users to file and track claims for accidental damage or mechanical breakdowns, and lets them view their coverage details and access extra benefits.

How do I access live tech support?

You can access live tech support seven days a week via call or chat directly through the app. This support is available for all your connected devices and covers setup, installation, connectivity, Bluetooth, Wi-Fi, and more. It is automatically included at no extra cost for all Protection 360® customers.

How do I file a claim?

Filing a claim is simple and can be done with just a few taps within the app. You can submit claims for accidental damage, such as drops, spills, or cracks, as well as for mechanical breakdowns that cause device malfunctions.

Is this app free to use?

Yes, the Protection 360® by Assurant® app is free to download and use for eligible customers. The services provided within the app, such as live tech support, are automatically available at no extra cost to Protection 360® customers.

What are the eligibility requirements for the app's services?

To enable services and verify eligibility, you need to register in the app using your T-Mobile phone number. If you are not eligible for technical support, that specific feature will be removed from the app 14 days after registration.