Comparison

Reliant vs Protection 360®

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Reliant

Manage your electricity account with detailed usage tracking, bill payment, and smart home device integration. Monitor electricity, solar, and EV usage, receive alerts, and adjust your thermostat remotely. Access account essentials and get 24/7 customer support.

Highlights
  • Track electricity, solar, and EV usage
  • Remote Nest thermostat control
  • Bill payment and management
  • Account alerts and notifications
  • Prepaid fund management
  • Account plan management
  • 24/7 customer support
Features
Read full description

The improved Reliant app delivers powerful new features along with plenty of quick and easy ways to manage your Reliant account. Track electricity usage, receive alerts, pay your bill and sync your Google Nest thermostat and Goal Zero Yeti. Keep your home comfortable Connect and remotely adjust your Nest thermostat Track electricity, solar and electric vehicle usage - Monitor electricity usage details by day, week, month or year. See your projected electricity bill and compare current and past usage. - Monitor your solar generation and consumption and see your Energy Efficiency score. - Sync your EV to schedule charging, see your gas savings and environmental impact. Stay in the know Sign up for Reliant Account Alerts to keep tabs on your electricity usage, bill due dates and even projected charges.* Pay your bill your way Use a stored credit card or bank account to quickly and securely pay your bill. Manage prepaid funds If you’re enrolled in a Reliant prepaid electricity plan, you can use the in-app payment calculator to budget your electricity usage. Access account essentials Review your plan details and manage account settings. Eligible customers can also renew, transfer or change their plan. Get 24/7 help Contact customer support, report an outage, find payment locations and view FAQs. *Not available to customers enrolled in a Reliant prepaid electricity plan. Visit reliant.com/app to learn more about the Reliant app. Please note that the Reliant app is only available to residential customers at this time. Reliant is not affiliated with Google or the products and services they market. Google Nest and Google Nest thermostat are trademarks of Google LLC. You can view our complete privacy policy at reliant.com/privacy. If you have any questions, we’re available 24/7 via online chat and at 1-866-222-7100. Reliant is a registered service mark of Reliant Energy Retail Holdings, LLC. Reliant Energy Retail Services, LLC (PUCT Certificate #10007). © 2024 Reliant Energy Retail Holdings, LLC. All rights reserved.

About

Protection 360®

This app provides comprehensive device support, including live tech assistance, claim filing, and coverage details. It helps users maximize their connected devices with easy access to troubleshooting guides and extra benefits. Registration is required for full functionality.

Highlights
  • Live tech support via call or chat
  • File accidental damage or mechanical breakdown claims
  • View coverage details and deductible information
  • Browse self-help articles and guides
  • Access extra benefits
Read full description

Protection 360® by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection 360® by Assurant® lets you: • Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360® customers. • File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions. • View Coverage Details – Access your coverage documents and deductible info, as well as FAQs. • Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides. • Access Your Extras – Enjoy all the Extra Benefits of Protection 360® in one place. Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.

Screenshots

Reliant4 screens
Protection 360®4 screens

Verdict

The call

The clearest difference is rating: Reliant at 4.9 against Protection 360®'s 4.5. Reliant also leads on review sentiment (46% vs 25%). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Reliant holds the better App Store score, 4.9 against 4.5. Both are backed by a comparable volume of ratings — 20K and 55K respectively. Written reviews point the same way: 46% of Reliant's written reviews are positive against 25% of Protection 360®'s.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 6 weeks. The most recent releases landed on September 24, 2026 and September 25, 2026 respectively.

Scorecard2 real differences · 8 level
Reliant versus Protection 360®: the parameters behind the verdict, then further details
ParameterReliantProtection 360®
PriceFreeFree
Rating4.9 (20K ratings) — better4.5 (55K ratings)
Positive reviews46.0% of reviews — better24.8% of reviews
Number of ratings20K55K — better
Update frequencyEvery 6 weeksEvery 6 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.615.1 — better
Further details — not scored
Size204 MB92 MB
Age rating4+4+
DeveloperReliant Energy Retail Holdings, LLCT-Mobile

Customer experience

Reliant

All ratings20,159 ratings
Positive98.1%
Neutral0.6%
Negative1.3%
Written reviews161 reviews
Positive46.0%
Neutral8.7%
Negative45.3%

Protection 360®

All ratings50,812 ratings
Positive88.5%
Neutral2.6%
Negative8.9%
Written reviews274 reviews
Positive24.8%
Neutral2.9%
Negative72.3%

User reviews

Reliant

From 20K App Store ratings

What we love

  • 💳 Easy payment process
  • 🔍 Detailed usage information
  • 📱 Convenient mobile app
  • 👍 User-friendly interface
  • 🤝 Reliable service

Room to improve

  • 🐛 Frequent app crashes and bugs
  • ⏱️ Slow app performance
  • 💰 Increasing electricity costs
  • 🔒 Login and security issues
  • 📉 Inaccurate usage data

Protection 360®

From 55K App Store ratings

What we love

  • 🚀 Easy to use
  • 🚀 Quick claim processing
  • 👍 Helpful customer service

Room to improve

  • 🐛 App crashes and errors
  • 🔥 Unreliable and non-functional
  • 💰 Expensive and poor value
  • 🤯 Confusing and difficult to navigate
  • 🤔 Inconsistent policies and coverage

Bugs and requests

Reliant

Reported bugs

5 issues
  • Login screen freezes
  • Inability to make payments through the app
  • Incompatibility with certain mobile devices
  • Inconsistent app behavior across platforms
  • Syncing issues with Nest thermostats

Requested features

5 requests
  • Ability to save payment information
  • Improved app stability and reliability
  • Expanded usage tracking and analytics
  • Seamless integration with smart home devices
  • Better communication on service changes

Protection 360®

Reported bugs

3 issues
  • App crashes on launch
  • Claim submission process not working
  • Incorrect device information displayed

Requested features

3 requests
  • Improve app stability and reliability
  • Provide better customer support
  • Offer more transparent and fair pricing

In-app purchases

None

Reliant

No in-app purchases

None

Protection 360®

No in-app purchases

Questions

Is Reliant free?
Reliant is free to download, with no in-app purchases.
Is Protection 360® free?
Protection 360® is free to download, with no in-app purchases.
Which has better reviews, Reliant or Protection 360®?
Reliant is rated higher. Reliant averages 4.9 out of 5 from 20K ratings, while Protection 360® averages 4.5 from 55K ratings.
Do Reliant or Protection 360® have ads?
Neither Reliant nor Protection 360® shows ads.
Which is updated more often, Reliant or Protection 360®?
Reliant ships an update every 6 weeks, and Protection 360® every 6 weeks. Most recently, Reliant was updated on September 24, 2026 and Protection 360® on September 25, 2026.

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