Can’t track existing claim
Can’t track existing claim. App keeps trying to create a new claim.
Pay insurance
I’m so glad I pay the insurance on my father’s and my phone good idea to have
Application
Trash! They said they would contact me in 72 hrs never did. I have been a customer since 2020 ive had 1 claim 4 years ago thats it. What a frustrating gimmick of a service. I was finally able to get help when I had to call them. I dont recommend this service to anyone if you have a apple phone get apple care instead. If not good luck with this joke of a company
Show more
Useless and rude
They don’t help with anything just transfer you if you have a tough question and make you wait long periods but they only wait one minute before transferring you all over again and they love to tell you to call a number instead of fixing anything they do nothing but refer you to a number and that’s it
Show more
Worse people ever
Not one in the company will be able to help you with any issues
Don’t pay for this protection
I’ll spend $20 a month for protection on my device and when I file my claim I was charged around $300 fee to move forward
I don’t think this type of insurance makes sense. Please don’t even sign up for it. Don’t waste your time.
I don’t think this type of insurance makes sense. Please don’t even sign up for it. Don’t waste your time.
So upset
Sent defective phone when I need it most
Getting more terrible customer service .
You can not access the website they asking so many verification . If I have the chance will transfer to any other service . No help they have no customer service. I have to get my IT MANAGER to deal with you and costing. It use to be I access the website and make changes now no way ?????
Safe browsing broken after last two iphone software updates
Safe browsing no longer works after last two iPhone updates. When enabled it breaks browsing and breaks access to iPhone app store
Terrible
I pay monthly for t mobile protection just to be sent to Apple protection which charges me again. This is a scam.
Add Indian Language
Hindi
Superb service
Loved everything no need for improvement quick and easy ! Very convienent .
claim filing
you make it difficult to file a claim
Service isnt the best
Overall I think protection costs can be lower especially as deductibles, when most pay a monthly cost & don’t break or loose their devices even complimentary giving a newer device in the same tier shouldn’t be an issue making sure we can all access better and service. Since some older devices don’t connect to what’s offered and still in the same tier costing assurant $0 to provide even better quality to customers using the service.
Show more
Claim
Excelente
File claim
T-Mobile you made it not worth the free screen
Keep your claim horrible network
Keep your claim horrible network
Horrible customer support
Horrible customer support- wish I ever signed up with them
Thank you so much
Jordan helped me tremendously recovering my account thank you guys so much for having this app and being so patient and understanding I definitely will be referring
Toooo hard
Have been trying
Dog water app
1.)takes the same info 15 times way too repetitive.
2.) I pay for device protection and they denied a claim for a simple front screen replacement. Absolute joke. Not paying for protection ever again from T-mobile.
2.) I pay for device protection and they denied a claim for a simple front screen replacement. Absolute joke. Not paying for protection ever again from T-mobile.
