Protection 360® vs Asurion
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Protection 360®
This app provides comprehensive device support, including live tech assistance, claim filing, and coverage details. It helps users maximize their connected devices with easy access to troubleshooting guides and extra benefits. Registration is required for full functionality.
- Live tech support via call or chat
- File accidental damage or mechanical breakdown claims
- View coverage details and deductible information
- Browse self-help articles and guides
- Access extra benefits
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Protection 360® by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection 360® by Assurant® lets you: • Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360® customers. • File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions. • View Coverage Details – Access your coverage documents and deductible info, as well as FAQs. • Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides. • Access Your Extras – Enjoy all the Extra Benefits of Protection 360® in one place. Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.
Asurion
Manage your technology protection plans and get expert support for your devices. File claims, track repairs, and troubleshoot issues with your mobile and home tech. Access plan benefits and receive helpful setup tips.
- File claims
- Track repairs and replacements
- Chat with tech experts
- Troubleshoot device issues
- View protection plan benefits
- Get proactive tech tips
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Help and support for your technology is just a tap away. The Asurion app provides a seamless way to manage your protection plan and get the most out of your tech. With the Asurion app, you can: FILE CLAIMS • File a claim with Asurion • Track device repairs and replacements GET SUPPORT • Chat with our team of trained Asurion Experts • Troubleshoot issues with your mobile device and home technology UNDERSTAND YOUR BENEFITS & TECH • Easily find your protection plan benefits • Access proactive tips for device setup, OS upgrades, and other relevant topics
Screenshots
Verdict
The clearest difference is rating: Protection 360® at 4.5 against Asurion's 4.1. Protection 360® also leads on monetization model (free vs free with in-app purchases) and ratings volume (55K vs 390). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Protection 360® holds the better App Store score, 4.5 against 4.1. That said, the two scores are not equally well evidenced: Protection 360® has 55K ratings behind it against 390, so its average is the more settled of the two. Written reviews point the same way: 25% of Protection 360®'s written reviews are positive against 21% of Asurion's.
Protection 360® ships an update every 6 weeks, Asurion every 5 weeks. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.
| Parameter | Protection 360® | Asurion |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (55K ratings) — better | 4.1 (390 ratings) |
| Positive reviews | 24.8% of reviews — better | 21.4% of reviews |
| Number of ratings | 55K — better | 390 |
| Update frequency | Every 6 weeks | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.1 — better | 15.5 |
| Further details — not scored | ||
| Size | 92 MB | 43 MB |
| Age rating | 4+ | 17+ |
| Developer | T-Mobile | Asurion Mobile Applications Inc |
Customer experience
Protection 360®
Asurion
User reviews
Protection 360®
From 55K App Store ratingsWhat we love
- 🚀 Easy to use
- 🚀 Quick claim processing
- 👍 Helpful customer service
Room to improve
- 🐛 App crashes and errors
- 🔥 Unreliable and non-functional
- 💰 Expensive and poor value
- 🤯 Confusing and difficult to navigate
- 🤔 Inconsistent policies and coverage
Asurion
From 390 App Store ratingsWhat we love
- 👍 Good customer service
- 🚀 Easy to use app
- 💡 Helpful tech expert support
Room to improve
- 🐛 Buggy app with login issues
- 🔍 Difficult claims process
- 💰 Expensive and not worth the cost
- 🚫 Denied claims and poor coverage
- 🤖 Unhelpful and scripted customer service
Bugs and requests
Protection 360®
Reported bugs
3 issues- App crashes on launch
- Claim submission process not working
- Incorrect device information displayed
Requested features
3 requests- Improve app stability and reliability
- Provide better customer support
- Offer more transparent and fair pricing
Asurion
Reported bugs
3 issues- App crashes and freezes
- Login loop issues
- Incompatibility with certain devices
Requested features
3 requests- Dark mode option
- Streamlined claims process
- Better transparency on coverage
In-app purchases
Protection 360®
No in-app purchases
Asurion
No in-app purchases
