Major problems with the new Kids app
The T-Mobile kids watch, while seemingly a promising tool for parents to monitor their children’s safety, falls short in critical areas. One major issue is the video feature, which frequently doesn’t work as intended. Users have reported frequent lags, pixelated video quality, or the video not loading at all. This defeats one of the primary purposes of the watch, which is to provide parents with real-time visual confirmation of their child’s safety.
Another concerning flaw is the failure to send alerts when children step outside the designated boundaries. Geofencing is a key safety feature, but many parents have noted that the watch does not consistently notify them when their children leave or enter the set boundaries. This inconsistency undermines the watch’s core function as a safety device, leaving parents frustrated and concerned about the reliability of the product.
Overall, while the T-Mobile kids watch has potential, these technical issues—especially with the video feature and geofencing alerts—make it hard to recommend without significant improvements. For now, parents may want to explore more reliable alternatives.
Another concerning flaw is the failure to send alerts when children step outside the designated boundaries. Geofencing is a key safety feature, but many parents have noted that the watch does not consistently notify them when their children leave or enter the set boundaries. This inconsistency undermines the watch’s core function as a safety device, leaving parents frustrated and concerned about the reliability of the product.
Overall, while the T-Mobile kids watch has potential, these technical issues—especially with the video feature and geofencing alerts—make it hard to recommend without significant improvements. For now, parents may want to explore more reliable alternatives.
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Returning Customer
T Mobile was my first cellular phone service provider in 2005 as 25 year old fresh out of the Navy where I had prepaid. Having no credit, T Mobile approved me for a flip phone(Motorola Razor) and a basic plan ( I’m not sure if smartphones were a thing yet), after 6 years of T Mobile I bounced around to eventually every carrier for the next 13 years. Having tried every carrier for atleast 2 or three years each, I recently saw an opportunity to come back to T Mobile(after 13 years). I am certain that T Mobile has always had the best customer service which only got better just like their selection of phones, additional perks included in their service( like AAA, Netflix, as well as discounts for everything; things that I actually use), and all for a price that doesn’t leave me feeling ripped off every month. Also, as a truck driver (18-wheeler) I can assure you that T Mobile has coverage area as good as any out there.
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Time to part ways
t this company does is provide for consumers. In my home state, we have seen a significant decline in service both in the arena of support and infrastructure. My business and personal mobile service has suffered due to the latency, lack of adequate publicized service coverage, and technical resolutions. All the while my bill continues to creep up in administrative fees. Despite there being no changes to usage, no purchase, and no downloads. I’ve spoken with many technical support reps and had far too many service tickets open to address the reported issues. Unfortunately, nothing has changed. There is no benefit to being a long-term customer with this company. No perks, special exclusive offers. Just another dope funneling money consistently into the pockets of millionaires who can care less about the customers or the customer experience. But that’s the way of capitalism. At this point, I’m convinced that T-Mobile cannot offer customers solutions that are viable in my service area. I now understand why the number of T-Mobile wireless customers in my area continue to decline (per reported stats). I’m a firm believer in brand loyalty, but this level of loyalty has turned into abuse of my confidence and pocket. We shall soon part ways. It is a shame.
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Love with Exceptions
I had AT&T for many years. I was unsatisfied with them, especially when it came to international travel. An IT guy who is a friend and travels internationally recommended T-Mobile. I’ve now had T-Mobile for 2 years. I was extremely happy with T-Mobile initially. I highly recommend them for folks traveling internationally. T-Mobile makes travel easy and seamless. They also have nice perks for customers. The 2 bugaboos that I have with them now are:
1. T-Mobile no longer offers a discount for autopay using any standard credit card.
2. I used to have good cell coverage both with AT&T and T-Mobile at Redwood Canyon Golf Course in the SF Bay Area. For the past year, the T-Mobile coverage there has been atrocious! I have no coverage indoors and 0-2 bars outdoors there. Everyone else with other carriers have decent coverage both indoors and out. We have complained to the T-Mobile helpline, we have complained to T-Mobile personnel that we see at public gatherings, we’ve complained in stores, but no one cares and no one’s doing anything about it. We want this fixed!! If T-Mobile ever hears us and fixes this issue, I will revise my review.
1. T-Mobile no longer offers a discount for autopay using any standard credit card.
2. I used to have good cell coverage both with AT&T and T-Mobile at Redwood Canyon Golf Course in the SF Bay Area. For the past year, the T-Mobile coverage there has been atrocious! I have no coverage indoors and 0-2 bars outdoors there. Everyone else with other carriers have decent coverage both indoors and out. We have complained to the T-Mobile helpline, we have complained to T-Mobile personnel that we see at public gatherings, we’ve complained in stores, but no one cares and no one’s doing anything about it. We want this fixed!! If T-Mobile ever hears us and fixes this issue, I will revise my review.
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Great app worth it for nearly all T-Mobile customers
This app is my go to app for account management. They helped me out of sticky situation two years ago when I needed an update to a phone that could do 5G since my old phone was still on 3G towers I was definitely on the wrong side of the digital service divide. They’ve been helpful the entire time I’ve been with them. Customer service when I do have an issue is always super help and actually care about fixing the problem whatever it might be. I’ve got 3 friends on my account with me and a total of 10 devices on my account connected in multiple time zones across state lines. Great way to keep track of all your stuff with the sync up trackers provided you keep the trackers charged up. Their internet is faster than the coaxial cable company internet connection my HOA has a bulk contract with. That’s saying something when it is outperforming a cable company.
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