Major problems with the new Kids app
The T-Mobile kids watch, while seemingly a promising tool for parents to monitor their children’s safety, falls short in critical areas. One major issue is the video feature, which frequently doesn’t work as intended. Users have reported frequent lags, pixelated video quality, or the video not loading at all. This defeats one of the primary purposes of the watch, which is to provide parents with real-time visual confirmation of their child’s safety.
Another concerning flaw is the failure to send alerts when children step outside the designated boundaries. Geofencing is a key safety feature, but many parents have noted that the watch does not consistently notify them when their children leave or enter the set boundaries. This inconsistency undermines the watch’s core function as a safety device, leaving parents frustrated and concerned about the reliability of the product.
Overall, while the T-Mobile kids watch has potential, these technical issues—especially with the video feature and geofencing alerts—make it hard to recommend without significant improvements. For now, parents may want to explore more reliable alternatives.
Another concerning flaw is the failure to send alerts when children step outside the designated boundaries. Geofencing is a key safety feature, but many parents have noted that the watch does not consistently notify them when their children leave or enter the set boundaries. This inconsistency undermines the watch’s core function as a safety device, leaving parents frustrated and concerned about the reliability of the product.
Overall, while the T-Mobile kids watch has potential, these technical issues—especially with the video feature and geofencing alerts—make it hard to recommend without significant improvements. For now, parents may want to explore more reliable alternatives.
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Returning Customer
T Mobile was my first cellular phone service provider in 2005 as 25 year old fresh out of the Navy where I had prepaid. Having no credit, T Mobile approved me for a flip phone(Motorola Razor) and a basic plan ( I’m not sure if smartphones were a thing yet), after 6 years of T Mobile I bounced around to eventually every carrier for the next 13 years. Having tried every carrier for atleast 2 or three years each, I recently saw an opportunity to come back to T Mobile(after 13 years). I am certain that T Mobile has always had the best customer service which only got better just like their selection of phones, additional perks included in their service( like AAA, Netflix, as well as discounts for everything; things that I actually use), and all for a price that doesn’t leave me feeling ripped off every month. Also, as a truck driver (18-wheeler) I can assure you that T Mobile has coverage area as good as any out there.
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Time to part ways
t this company does is provide for consumers. In my home state, we have seen a significant decline in service both in the arena of support and infrastructure. My business and personal mobile service has suffered due to the latency, lack of adequate publicized service coverage, and technical resolutions. All the while my bill continues to creep up in administrative fees. Despite there being no changes to usage, no purchase, and no downloads. I’ve spoken with many technical support reps and had far too many service tickets open to address the reported issues. Unfortunately, nothing has changed. There is no benefit to being a long-term customer with this company. No perks, special exclusive offers. Just another dope funneling money consistently into the pockets of millionaires who can care less about the customers or the customer experience. But that’s the way of capitalism. At this point, I’m convinced that T-Mobile cannot offer customers solutions that are viable in my service area. I now understand why the number of T-Mobile wireless customers in my area continue to decline (per reported stats). I’m a firm believer in brand loyalty, but this level of loyalty has turned into abuse of my confidence and pocket. We shall soon part ways. It is a shame.
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Love with Exceptions
I had AT&T for many years. I was unsatisfied with them, especially when it came to international travel. An IT guy who is a friend and travels internationally recommended T-Mobile. I’ve now had T-Mobile for 2 years. I was extremely happy with T-Mobile initially. I highly recommend them for folks traveling internationally. T-Mobile makes travel easy and seamless. They also have nice perks for customers. The 2 bugaboos that I have with them now are:
1. T-Mobile no longer offers a discount for autopay using any standard credit card.
2. I used to have good cell coverage both with AT&T and T-Mobile at Redwood Canyon Golf Course in the SF Bay Area. For the past year, the T-Mobile coverage there has been atrocious! I have no coverage indoors and 0-2 bars outdoors there. Everyone else with other carriers have decent coverage both indoors and out. We have complained to the T-Mobile helpline, we have complained to T-Mobile personnel that we see at public gatherings, we’ve complained in stores, but no one cares and no one’s doing anything about it. We want this fixed!! If T-Mobile ever hears us and fixes this issue, I will revise my review.
1. T-Mobile no longer offers a discount for autopay using any standard credit card.
2. I used to have good cell coverage both with AT&T and T-Mobile at Redwood Canyon Golf Course in the SF Bay Area. For the past year, the T-Mobile coverage there has been atrocious! I have no coverage indoors and 0-2 bars outdoors there. Everyone else with other carriers have decent coverage both indoors and out. We have complained to the T-Mobile helpline, we have complained to T-Mobile personnel that we see at public gatherings, we’ve complained in stores, but no one cares and no one’s doing anything about it. We want this fixed!! If T-Mobile ever hears us and fixes this issue, I will revise my review.
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Great app worth it for nearly all T-Mobile customers
This app is my go to app for account management. They helped me out of sticky situation two years ago when I needed an update to a phone that could do 5G since my old phone was still on 3G towers I was definitely on the wrong side of the digital service divide. They’ve been helpful the entire time I’ve been with them. Customer service when I do have an issue is always super help and actually care about fixing the problem whatever it might be. I’ve got 3 friends on my account with me and a total of 10 devices on my account connected in multiple time zones across state lines. Great way to keep track of all your stuff with the sync up trackers provided you keep the trackers charged up. Their internet is faster than the coaxial cable company internet connection my HOA has a bulk contract with. That’s saying something when it is outperforming a cable company.
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All they know is charging you
App has been frustrating/nearly useless since when joining. Now the real pain starts when I tried switching carriers cause I’m moving to a place where another competing carrier provides better service. Transfer PIN be found on app nor website. When I asked for help consumer service guided me to non existent pages. Seems like t mobile removed transfer PIN generation function out of both the app and website to make the carrier switching process as difficult as possible. Their customer services don’t even know they’ve removed it. I had to sit through customer service providing wrong solutions, transferring to their supervisor, supervisor provides another wrong solution, transferred to another department after waiting in queue for half an hour, repeat it. Pretty sad and upsetting this is how you deal with customer churn. Wasted hours, no exaggeration, of my life sitting there just to transfer carriers thanks to your incompetence. Simply ridiculous
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Two Decades of Satisfaction!!
I’ve been with T-Mobile for over 20 years. I started with their convenient Go Phone which made any immediate need for a phone or a number easily accessible and possible for anyone trying to work their way out of a disadvantaged situation, as I was. Call it trauma bonding, perhaps. But my appreciation of that stayed with me when I had gotten a job, thanks to having a working phone, and was ready to start my first two year contract. And I’ve had the same number the entire time. The app is truly a one stop solution to most reasons for using it. Generally I use it for bill payment. And you can even set up your own arranged payment installments, if you qualify and need some time. You can add or remove any additional features as well as shop for your next device or add a line to your contract . And during the pandemic, the T Mobile customer service team was very helpful and understanding of the situation and issues I was experiencing and worked with me every step of the way, easing my anxiety and assuring me of no service interruptions. I’m sure each persons experience is different. All I can say is they really made me feel valued and listened to when I really needed them to. That’s 5 star service in my book.
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What can I say…
I’ve been with T-Mobile over 20 years. Left 2 or 3 time in between for like 2 years each time. I will say T-Mobile is better than the others like Sprint, AT&T, and most def Verizon. My issue with T-Mobile is their shady ways sometimes. I get more rude reps than I do the good. When I get the good, I most definitely keep my word and write T-Mobile to let them know what customer service rep has went out their way to make sure I was okay. How great of a job they done or try to do. And I do send info about the rude and don’t want to do their job reps as well. Far as the billing, another story. I can get the same network service if not better from Boost. Boost just don’t have insurance like T-Mobile does. That’s the main reason i keep dealing with them. If it’s not my granddaughter doing something with my phone it’s me that always sit my phone down or someone stealing it. I turn people phones in when they lose them, but no one do me the same. This time, I took a loss, all my moms pics were on their, a voicemail from her and she passed. The other things can be replaced. But not what was on there about her. So make sure y’all really take care of your phones, don’t sit them just anywhere, just don’t be careless as I was. Thanks for reading if you did and hope this helps someone.
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Don’t use the messenger within the app
I tried the messenger within the app to ask customer service for a comparison on my current military plan vs the newer military versions of Go5G. It took this rep almost an hour to give me everything I didn’t ask for. I asked for the price comparison, benefit differences, data comparison, and so on. One link to the T-Mobile site shows a way to compare them but you have to find it through pages of searches. Too hard to find. On the app, it only compares your current plan with one other plan but tells you to co tact customer service. I decided to try it. It seems the reps are unable to show full comparisons also on their side or don’t know how to. Somehow this rep also misunderstood every time I asked for a price comparison with data, entertainment and so on and decides to send a screenshot of qualifications that need to be met with 4K capabilities. What the? In the end I told them I’ll just keep my current plan because it’s taking too long to get the info. They need to either train these people more or change the app to provide PDFs that show comparisons because this screenshot business is a mess. Also, the app needs to be updated to allow us to fully compare plans with pricing.
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Been a customer for 19 years and I do not like where T Mobile is going.
Changes are not user friendly. Your app is no longer beneficial to me. You took a great app and messed it up with overload of garbage. Your customer service is no longer the best due to you using other countries that calls for interpreter and unable to understand each other. What are you doing? Why are you ruining a good thing? Please get John back to clean up mess you are making. You need to talk to your customers. Listen and find out what is going on.
You no longer treat your customers as loyal customers. You don't listen. You are messing up things that were working just fine. Your internet should be the same across the board. Speaking of internet with phone and hot spot and tower. You claim I get unlimited high speed internet When it slows down after a certain amount of use. This is wrong. I have to call in every month to get the counter reset so I can use my internet. Why? Why? Why?
What are you doing? Who is running this show anymore. John listened and John made T-Mobile the best because he was interested in what the customer wanted. Not you. Whoever you are. You no longer care. So tell me, what puts you above the rest anymore? Why should we stay with TMobile after 19 years. Tell me. What is going on.
You no longer treat your customers as loyal customers. You don't listen. You are messing up things that were working just fine. Your internet should be the same across the board. Speaking of internet with phone and hot spot and tower. You claim I get unlimited high speed internet When it slows down after a certain amount of use. This is wrong. I have to call in every month to get the counter reset so I can use my internet. Why? Why? Why?
What are you doing? Who is running this show anymore. John listened and John made T-Mobile the best because he was interested in what the customer wanted. Not you. Whoever you are. You no longer care. So tell me, what puts you above the rest anymore? Why should we stay with TMobile after 19 years. Tell me. What is going on.
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Excellent company but one change took away the 5th star
We’ve been customers of T-Mobile for a few years now. We’re on the plan for 55 plus. I liked the convenience and pricing after the competition kept raising fees. I also liked being able to use the international calling conveniences to and from the US.
However, T-Mobile is changing their auto pay policy and system, which I thoroughly disagree with. When companies get hacked so frequently and their customers account numbers, including social security numbers, and more get stolen, with the potential for customers identity stolen, bank accounts raided, etc, demanding bank account numbers and or debit card number information for the auto pay discount is “waving a red flag in front of a bull”—offering personal information to hackers.
I refuse to change from my credit card number information because it offers more security and protection. T-Mobile ( and parent Deutsche Telecom) should have conversations with credit card companies over fees —and go back to the credit cards and use a compromise amount of $10 vs the original $20, to make it better for both parties.
However, T-Mobile is changing their auto pay policy and system, which I thoroughly disagree with. When companies get hacked so frequently and their customers account numbers, including social security numbers, and more get stolen, with the potential for customers identity stolen, bank accounts raided, etc, demanding bank account numbers and or debit card number information for the auto pay discount is “waving a red flag in front of a bull”—offering personal information to hackers.
I refuse to change from my credit card number information because it offers more security and protection. T-Mobile ( and parent Deutsche Telecom) should have conversations with credit card companies over fees —and go back to the credit cards and use a compromise amount of $10 vs the original $20, to make it better for both parties.
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Pure Hatred of T-Mobile
It’s been over NINE months and I still can’t view my bill. As a coincidence my bill has been $15 higher than it should be for the same duration, making me have to call the Philippines each and every month to get it straightened out. Each time they promise they’ll fix it and get back to me and each month I have to do it all over again. T-Mobile the company and T-Mobile the app both are the absolute worst. It’s hard to think of a company that I hate more than T-Mobile. Ever since a rep in the Philippines “helped” me with my account, I can no longer view my bill in the app and by some strange coincidence my bill every single month is more than it’s supposed to be. I spend at least 10 hours a month talking to other Filipino reps trying to iron it out Every. Single. Month. I seriously want to throw up every time I see the color magenta. Now I can’t even log into the app, it wasn’t enough for them to prevent me from seeing my bill, now they want to prevent me from seeing my own plan and services, gee I wonder if it’s a coincidence that they made this alteration right while they’re forcing customers to migrate from older, grandfathered plans to newer more expensive ones. What an absolute evil company.
Can’t even enter in my password now, they just keep crippling this app more one update at a time, so that their customer can’t view their own account or bill to see what monkey business is happening. Great business model T-Mobile!
Can’t even enter in my password now, they just keep crippling this app more one update at a time, so that their customer can’t view their own account or bill to see what monkey business is happening. Great business model T-Mobile!
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this app is a joke
I hate using this app it’s so much and it’s easier to just use your computer. There’s a button that says “stay logged in” but either way you have to input your password every single time you open the app. There’s no point in that feature at all. Completely useless. When you actually get into the app you’re bombarded with a bunch of pop ups. WHY? I pay for my phone bill there should be NO POPS UPS IN THE APP. It’s extremely annoying especially if you just want to log on quickly to check your stuff then you’re forced to close a bunch of stuff before you can even look at your own personal info. The app is extremely slow too. It’ll take a couple minutes to upload my bill. A couple of minutes isn’t long, but when every other app out there is able to upload anything within a second then there’s an issue. The auto payments are glitched out too. I’ve had several times where I have to call T-Mobile or go in to a store and argue with them over their app messing up. I shouldn’t have to pay any late fees if the app is not working how it should. Tmobile makes so much money and it’s quite obvious they put zero effort and money into this horrible app.
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Pure Hatred of T-Mobile
It’s been over NINE months and I still can’t view my bill. As a coincidence my bill has been $15 higher than it should be for the same duration, making me have to call the Philippines each and every month to get it straightened out. Each time they promise they’ll fix it and get back to me and each month I have to do it all over again. T-Mobile the company and T-Mobile the app both are the absolute worst. It’s hard to think of a company that I hate more than T-Mobile. Ever since a rep in the Philippines “helped” me with my account, I can no longer view my bill in the app and by some strange coincidence my bill every single month is more than it’s supposed to be. I spend at least 10 hours a month talking to other Filipino reps trying to iron it out Every. Single. Month. I seriously want to throw up every time I see the color magenta.
Now I can’t even log into the app, it wasn’t enough for them to prevent me from seeing my bill, now they want to prevent me from seeing my own plan and services, gee I wonder if it’s a coincidence that they made this alteration right while they’re forcing customers to migrate from older, grandfathered plans to newer more expensive ones. What an absolute evil company.
Now I can’t even log into the app, it wasn’t enough for them to prevent me from seeing my bill, now they want to prevent me from seeing my own plan and services, gee I wonder if it’s a coincidence that they made this alteration right while they’re forcing customers to migrate from older, grandfathered plans to newer more expensive ones. What an absolute evil company.
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Low Effort from the Mega Billion Dollar Company
The app appears like it should be simple and straightforward but it isn't. Once your past the sleek home menu (which is basically just an ad) there are a plethora of sub menus, circular menus, mislabeled menus, reroutes, and dead ends. It reminds me of a maze or a first draft high school Wordpress project. “Benefits” tab is used as an opportunity to upsell and doesn’t show current benefits. Account history tab is just a list of bills. When I click on account activity it takes me back to account history. No payment history listed. I’m the primary account!
But the worst part about the app is the reliability. Sometimes it works; sometimes it doesn't. It’s plagued with errors and with prompts to try again and again. Well *that* prompted me to update my review.
I wouldn't rely solely on this app to make sure your bill is paid especially if you have a family plan or some other multi-party setup. This is extremely frustrating because _every time_ I've gone to a store to pay the bill I have wait 15 minutes or more for a transaction that takes 30 seconds. The stores are always understaffed and the employees are incentivized to prioritize large sales over loyal customers. And now T-Mobile has the audacity to charge an “in-store convenience fee”? NOTHING has been “convenient” about any of this.
But the worst part about the app is the reliability. Sometimes it works; sometimes it doesn't. It’s plagued with errors and with prompts to try again and again. Well *that* prompted me to update my review.
I wouldn't rely solely on this app to make sure your bill is paid especially if you have a family plan or some other multi-party setup. This is extremely frustrating because _every time_ I've gone to a store to pay the bill I have wait 15 minutes or more for a transaction that takes 30 seconds. The stores are always understaffed and the employees are incentivized to prioritize large sales over loyal customers. And now T-Mobile has the audacity to charge an “in-store convenience fee”? NOTHING has been “convenient” about any of this.
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Doesn’t work
Just forced me to update and now it doesn’t work. “Something went wrong please try again later”. Trash.
No title
Much as I really have a problem with T-Mobile and their service sometimes. As far as the agents, app , company as a whole. I will admit, there are very few reps/agents that really want to help their customers to the fullest. And you have those who just don’t and it’s just a job. It really is a job don’t get me wrong. But when you have no compassion for people that may have financial issues and some that’s not even their own. It could be a job that, make mistakes on people paycheck, mail being on hold, someone sick and out of work, some who don’t know their way around the computer or app and don’t know the tools. It could be so many things, if you don’t have compassion to just help people where they are you have nothing. I would hate to see someone suffer for no reason or no compassion. A lot of people need to go through something in order to see how some others feel and what they go through to understand. Everyone story is different . So thank you to all the reps, and the app that help people wherever they are and whatever they need you for. !! Thanks for letting me share.
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Doesn’t work for prepaid accounts
It would be useful to me only if it works on prepaid accounts.
Please make it happen. Thank you.
Please make it happen. Thank you.
Nice app
Helpful for those who need it however though T-Mobile has a store in my city the problem with that is that T-Mobile has bad coverage in my city all of sudden and nobody knows why so I’m thinking why have a T-Mobile store in my city with bad coverage makes no sense so I’m thinking maybe I need a new cell carrier instead Verizon has no issues in my town maybe I should give them my business and maybe T-Mobile needs to close there store in my city if they can’t provide then leave because I’m wasting my time I have also called T-Mobile over and over again and today sat on hold for 15 minutes because the tech obviously lied about getting a level 2 tech for help because the tech has no idea what to do or how to do their job I thought these are people certified to be technicians not people that dance with story time words this is not fantasy land T-Mobile and of course I’m now on the 2/9/23 and cell coverage is still bad so even if T-Mobile is repairing the cell towers which I don’t believe because it’s taking longer than two weeks to do it yes T-Mobile claims it’s cell towers are down right now but it’s all a lie so T-Mobile truly has bad customer support and a mouth full of lies yes I’ll be leaving T-Mobile time to figure out my finances for the new carrier and of course pay this iPhone 14 pro max off to T-Mobile time to move on T-Mobile is totally unreliable I’m done save your money go to Verizon the very best and will always be the one and only best carrier
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Easy and work on the customer service
Recently went in to my closest store for a very much needed phone upgrade. I thought that an iPhone 14 Pro Max would be out budget/reach for me but, thanks to a recent trade-in offer that was available, I was able to give my old iPhone XS Max for it. I got bill credit for the old device to be used towards my monthly finance payments for the new device. Their in store customer service is beyond compare, as are their store reps. Needless to say, I left with way more than what I thought I could get before going in. I've been using this phone network for the past 4 years now and have 0 regrets about having switched over from AT&T. I get a TON of data for just $15 more than what I used to pay with AT&T, even with their basic Magenta plan.
Even when you used up your entire data cache for the month, the reduced speeds still allow me to watch whatever with no hitch. (Couldn't even dream of opening Netflix to watch something with the old plan I had when I used up the entire monthly data cache)
The app is extremely easy and efficient to use
Even when you used up your entire data cache for the month, the reduced speeds still allow me to watch whatever with no hitch. (Couldn't even dream of opening Netflix to watch something with the old plan I had when I used up the entire monthly data cache)
The app is extremely easy and efficient to use
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