HP Support Assistant vs Asurion
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
HP Support Assistant
Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.
- Guided troubleshooters
- Virtual Agent for problem-solving
- Device status monitoring
- Support contact options
- Service Center Locator
- Order replacement parts
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Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers. Key Features: • Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues. • When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*. • Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs. • Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app. * Available in selected countries * Not recommended for iPads
Asurion
Manage your technology protection plans and get expert support for your devices. File claims, track repairs, and troubleshoot issues with your mobile and home tech. Access plan benefits and receive helpful setup tips.
- File claims
- Track repairs and replacements
- Chat with tech experts
- Troubleshoot device issues
- View protection plan benefits
- Get proactive tech tips
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Help and support for your technology is just a tap away. The Asurion app provides a seamless way to manage your protection plan and get the most out of your tech. With the Asurion app, you can: FILE CLAIMS • File a claim with Asurion • Track device repairs and replacements GET SUPPORT • Chat with our team of trained Asurion Experts • Troubleshoot issues with your mobile device and home technology UNDERSTAND YOUR BENEFITS & TECH • Easily find your protection plan benefits • Access proactive tips for device setup, OS upgrades, and other relevant topics
Screenshots
Verdict
The clearest difference is rating: Asurion at 4.1 against HP Support Assistant's 2.2. Asurion also leads on review sentiment (21% vs 6%) and update cadence (every 5 weeks vs every 4 months). HP Support Assistant's advantage is monetization model (free vs free with in-app purchases). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Asurion holds the better App Store score, 4.1 against 2.2. Both are backed by a comparable volume of ratings — 237 and 390 respectively. Written reviews point the same way: 6% of HP Support Assistant's written reviews are positive against 21% of Asurion's.
HP Support Assistant ships an update every 4 months, Asurion every 5 weeks. Both last shipped on September 22, 2026.
| Parameter | HP Support Assistant | Asurion |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (237 ratings) | 4.1 (390 ratings) — better |
| Positive reviews | 6.1% of reviews | 21.4% of reviews — better |
| Number of ratings | 237 | 390 — better |
| Update frequency | Every 4 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.1 — better | 15.5 |
| Further details — not scored | ||
| Size | 18 MB | 43 MB |
| Age rating | 4+ | 17+ |
| Developer | HP Inc. | Asurion Mobile Applications Inc |
Customer experience
HP Support Assistant
Asurion
User reviews
HP Support Assistant
From 237 App Store ratingsWhat we love
- 🚀 Excellent resource
- 👍 Flawless design, but needs some fixes
Room to improve
- 🐛 Doesn't work
- 🐛 Useless
- 🐛 Doesn't sync with other HP apps
- 🐛 Completely disjointed
- 🐛 Can't even enter serial number
Asurion
From 390 App Store ratingsWhat we love
- 👍 Good customer service
- 🚀 Easy to use app
- 💡 Helpful tech expert support
Room to improve
- 🐛 Buggy app with login issues
- 🔍 Difficult claims process
- 💰 Expensive and not worth the cost
- 🚫 Denied claims and poor coverage
- 🤖 Unhelpful and scripted customer service
Bugs and requests
HP Support Assistant
Reported bugs
5 issues- Inability to add devices
- Freezing and crashing issues
- Incompatibility with certain devices
- Unreliable connectivity
- Outdated information and features
Requested features
5 requests- Improve virtual assistant capabilities
- Provide better troubleshooting guidance
- Simplify setup and connectivity processes
- Offer more self-help resources
- Improve integration with other HP apps
Asurion
Reported bugs
3 issues- App crashes and freezes
- Login loop issues
- Incompatibility with certain devices
Requested features
3 requests- Dark mode option
- Streamlined claims process
- Better transparency on coverage
In-app purchases
HP Support Assistant
No in-app purchases
Asurion
No in-app purchases
Questions
Is HP Support Assistant free?
Is Asurion free?
Which has better reviews, HP Support Assistant or Asurion?
Do HP Support Assistant or Asurion have ads?
Which is updated more often, HP Support Assistant or Asurion?
Other comparisons
