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HP Support Assistant

HP Support Assistant

by HP Inc.

235 ratings
115 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • November 11, 2020
  • May 18, 2026

Developer

HP Inc.
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HP Support Assistant screenshot #1 for iPhone
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Reviews summary↘︎
⭐115
Reviews↘︎
📝14+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦~ in 3 months
Updates frequency↘︎
🖼️Get Icon
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About

Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.

✓Guided troubleshooters
✓Virtual Agent for problem-solving
✓Device status monitoring
✓Support contact options
✓Service Center Locator
✓Order replacement parts
Show original description

What users say

Summarized from real user reviews of HP Support Assistant. Based on 235 reviews and a 2.2/5 average, it highlights the 2 positives and 18 negatives reviewers mention most about this Utilities app.

Positive things

  • 🚀Excellent resource
  • 👍Flawless design, but needs some fixes

Negative things

  • 🐛Doesn't work
  • 🐛Useless
  • 🐛Doesn't sync with other HP apps
  • 🐛Completely disjointed
  • 🐛Can't even enter serial number
  • 🐛Freezes after 'Device Found'
  • 🐛Redirects to external websites that don't work
  • 🐛Terrible user experience
  • 🐛Forced to use subscriptions
  • 🐛Terrible customer support
  • 🐛Unreliable connection
  • 🐛Difficult to change ink cartridges
  • 🐛Outdated information
  • 🐛Confusing setup process
  • 🐛Requires too many logins
  • 🐛Doesn't recognize device
  • 🐛Crashes and freezes
  • 🐛Redirects to irrelevant pages
See all reviews

What's New in HP Support Assistant

3.1.0

May 18, 2026

The HP Support Assistant app is moving to the HP app—bringing your tech essentials together in a convenient place. Now you can print from your phone, adjust your laptop settings, and access the support tools—all from one easy-to-use app.

More

User reviews

Most RecentHighest RatedLowest Rated

Excellent resource

HP Support Assistant is an excellent resource for specifications, troubleshooting assistance, and manuals for HP devices. The quality and depth of information far exceeds other device manufacturers. I have several HP desktops, laptops and printers. My next desktop, laptop, and printer will be a HP due the extensive support HP Support Assistance gives me.
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Samuel451Samuel451

Doesn’t Work & hasn’t been fixed

Printer offline? No Printer Found! Got a new Apple 17 phone and another Nightmare With HP products. I believe it’s
Time to find a new Company for my Business to handle my printing, ink and paper Products. I don’t Recommend HP anymore!
keith scheelerkeith scheeler

Printer not found

Been fine for 12 months and now keeps saying printer not found followed instructions and still won’t find it ! Is this a ploy to make me buy a new one even thought I’ve not have this one too long !
LslymrsLslymrs

Worst app

Worst app no need of downloading.When we ask about pc they are telling about printers,worst ever app of ho
SivdevkannanSivdevkannan

Does not work

It won’t except the serial number it’s asking for to connect the printer. Fire the staff who made the app or higher more qualified people. Trash waste of my time.
Perfec543Perfec543
See 110 more reviews

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User experience

🐞

Reported Bugs

5 issues

Inability to add devices

Bug

Freezing and crashing issues

Bug

Incompatibility with certain devices

Bug

Unreliable connectivity

Bug

Outdated information and features

Bug
✨

Requested Features

5 requests

Improve virtual assistant capabilities

Feature

Provide better troubleshooting guidance

Feature

Simplify setup and connectivity processes

Feature

Offer more self-help resources

Feature

Improve integration with other HP apps

Feature

FAQ

What does HP Support Assistant Mobile do?

HP Support Assistant Mobile helps you maintain your HP PCs and printers and resolve issues. It provides support notifications, device status updates, and guided assistance to troubleshoot common problems.

What are the key features of HP Support Assistant Mobile?

Key features include guided troubleshooters and a Virtual Agent to solve common problems, a Support section with contact options and a Service Center Locator, and device status monitoring for ink levels, battery, storage, and security health.

Is HP Support Assistant Mobile free to use?

Yes, the application is free to download and use. There are no mentioned costs or subscription fees associated with its core functionality.

What devices is HP Support Assistant Mobile compatible with?

This app is designed for HP PCs and printers. It is not recommended for iPads, suggesting it is primarily for Windows-based PCs and compatible mobile devices.

How can this app help me with my HP devices?

The app can help you by providing guided troubleshooters and a Virtual Agent for common issues like slow computers or audio problems. It also allows you to monitor your device's health and find options for ordering replacement parts.