HP Support Assistant vs Verizon Protect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
HP Support Assistant
Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.
- Guided troubleshooters
- Virtual Agent for problem-solving
- Device status monitoring
- Support contact options
- Service Center Locator
- Order replacement parts
Read full descriptionHide full description
Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers. Key Features: • Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues. • When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*. • Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs. • Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app. * Available in selected countries * Not recommended for iPads
Verizon Protect
Enhance your digital safety and reduce identity theft risk with a suite of security tools. Features include safe browsing, device and Wi-Fi scans, VPN, dark web monitoring, and identity management.
- Safe browsing
- Device scan
- Wi-Fi scan
- Secure VPN
- Dark web monitoring
- Password manager
- Identity restoration
Read full descriptionHide full description
Enjoy a suite of tools designed to enhance your digital safety with the Verizon Protect security app, and reduce the likelihood of identity theft. Here’s how Verizon Protect keeps you protected: • Secure connect includes: Safe browsing: Helps protect you from malicious websites and phishing attempts Wi-Fi scan: Analyzes your Wi-Fi network potential security vulnerabilities • Device health: Helps protect your device from threats and software risks. With Digital Secure Premium*, you’ll get end-point security for your mobile devices, including: • Secure connect includes: Secure VPN: Encrypts your internet connection and masks your IP address for increased privacy and security. • Digital Footprint Manager includes: Dark web monitoring: Scans the dark web for your personal information and alerts you to potential data exposures. • Security advisor: Access experts 24/7 via chat for help with your security needs. • Protect your PC/Mac: Extends protection to personal computers. With Identity Secure*, you’ll get tools and services to help reduce the likelihood of identity theft, including: • Digital Footprint Manager includes: Password and identity manager: Securely stores and manages your passwords, as well as autofill them across websites and apps. Data broker list removal: Help you delete private information from sites that sell it. • Social media monitoring: Monitor your social accounts for takeovers & reputation risks. • Locked folder: Provides a secure and encrypted space to store sensitive files, photos, and videos • Identity restoration services: Assists in case of identity theft, helping you restore your identity and mitigate damages. It’s your digital world. Keep it yours. Download Verizon Protect today! *Digital Secure Premium services and Identity Secure services require paid subscriptions, which can be added via this app or My Verizon Online.
Screenshots
Verdict
The clearest difference is review sentiment: Verizon Protect at 71% against HP Support Assistant's 6%. Verizon Protect also leads on rating (4.7 vs 2.2) and ratings volume (45K vs 238). HP Support Assistant's advantage is monetization model (free vs free with in-app purchases). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Verizon Protect holds the better App Store score, 4.7 against 2.2. That said, the two scores are not equally well evidenced: Verizon Protect has 45K ratings behind it against 238, so its average is the more settled of the two. Written reviews point the same way: 6% of HP Support Assistant's written reviews are positive against 71% of Verizon Protect's.
HP Support Assistant ships an update every 4 months, Verizon Protect every 3 weeks. The most recent releases landed on October 24, 2026 and October 29, 2026 respectively.
| Parameter | HP Support Assistant | Verizon Protect |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (238 ratings) | 4.7 (45K ratings) — better |
| Positive reviews | 6.1% of reviews | 70.6% of reviews — better |
| Number of ratings | 238 | 45K — better |
| Update frequency | Every 4 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Best chart rank | — | #101 — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.1 — better | 16.6 |
| Further details — not scored | ||
| Size | 18 MB | 285 MB |
| Age rating | 4+ | 4+ |
| Developer | HP Inc. | Verizon Wireless |
Customer experience
HP Support Assistant
Verizon Protect
User reviews
HP Support Assistant
From 238 App Store ratingsWhat we love
- 🚀 Excellent resource
- 👍 Flawless design, but needs some fixes
Room to improve
- 🐛 Doesn't work
- 🐛 Useless
- 🐛 Doesn't sync with other HP apps
- 🐛 Completely disjointed
- 🐛 Can't even enter serial number
Verizon Protect
From 45K App Store ratingsWhat we love
- 🔒 Secure WiFi connection
- 🚀 Effective web security
- 💡 Useful security scanning tools
- 👍 Helpful for identifying breaches
Room to improve
- 🐛 Connectivity issues with WiFi and VPN
- 🔋 Drains battery life
- ⚠️ Unreliable protection and alerts
- 🤔 Questionable data privacy practices
Bugs and requests
HP Support Assistant
Reported bugs
5 issues- Inability to add devices
- Freezing and crashing issues
- Incompatibility with certain devices
- Unreliable connectivity
- Outdated information and features
Requested features
5 requests- Improve virtual assistant capabilities
- Provide better troubleshooting guidance
- Simplify setup and connectivity processes
- Offer more self-help resources
- Improve integration with other HP apps
Verizon Protect
Reported bugs
4 issues- Safe WiFi feature randomly turns off
- Identity protection fails to activate
- App crashes when clearing threat history
- Incompatible with certain network connections
Requested features
4 requests- Improve WiFi and VPN stability
- Provide more detailed breach information
- Add option to manually update the app
- Integrate with other security solutions
In-app purchases
HP Support Assistant
No in-app purchases
Verizon Protect
No in-app purchases
Questions
Is HP Support Assistant free?
Is Verizon Protect free?
Which has better reviews, HP Support Assistant or Verizon Protect?
Do HP Support Assistant or Verizon Protect have ads?
Which is updated more often, HP Support Assistant or Verizon Protect?
Other comparisons















