Comparison

HP Support Assistant vs Verizon Protect

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

HP Support Assistant

Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.

Highlights
  • Guided troubleshooters
  • Virtual Agent for problem-solving
  • Device status monitoring
  • Support contact options
  • Service Center Locator
  • Order replacement parts
Features
Read full description

Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers. Key Features: • Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues. • When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*. • Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs. • Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app. * Available in selected countries * Not recommended for iPads

About

Verizon Protect

Enhance your digital safety and reduce identity theft risk with a suite of security tools. Features include safe browsing, device and Wi-Fi scans, VPN, dark web monitoring, and identity management.

Highlights
  • Safe browsing
  • Device scan
  • Wi-Fi scan
  • Secure VPN
  • Dark web monitoring
  • Password manager
  • Identity restoration
Features
Currently charting
Read full description

Enjoy a suite of tools designed to enhance your digital safety with the Verizon Protect security app, and reduce the likelihood of identity theft. Here’s how Verizon Protect keeps you protected: • Secure connect includes: Safe browsing: Helps protect you from malicious websites and phishing attempts Wi-Fi scan: Analyzes your Wi-Fi network potential security vulnerabilities • Device health: Helps protect your device from threats and software risks. With Digital Secure Premium*, you’ll get end-point security for your mobile devices, including: • Secure connect includes: Secure VPN: Encrypts your internet connection and masks your IP address for increased privacy and security. • Digital Footprint Manager includes: Dark web monitoring: Scans the dark web for your personal information and alerts you to potential data exposures. • Security advisor: Access experts 24/7 via chat for help with your security needs. • Protect your PC/Mac: Extends protection to personal computers. With Identity Secure*, you’ll get tools and services to help reduce the likelihood of identity theft, including: • Digital Footprint Manager includes: Password and identity manager: Securely stores and manages your passwords, as well as autofill them across websites and apps. Data broker list removal: Help you delete private information from sites that sell it. • Social media monitoring: Monitor your social accounts for takeovers & reputation risks. • Locked folder: Provides a secure and encrypted space to store sensitive files, photos, and videos • Identity restoration services: Assists in case of identity theft, helping you restore your identity and mitigate damages. It’s your digital world. Keep it yours. Download Verizon Protect today! *Digital Secure Premium services and Identity Secure services require paid subscriptions, which can be added via this app or My Verizon Online.

Screenshots

HP Support Assistant4 screens
Verizon Protect4 screens

Verdict

The call

The clearest difference is review sentiment: Verizon Protect at 71% against HP Support Assistant's 6%. Verizon Protect also leads on rating (4.7 vs 2.2) and ratings volume (45K vs 238). HP Support Assistant's advantage is monetization model (free vs free with in-app purchases). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Verizon Protect holds the better App Store score, 4.7 against 2.2. That said, the two scores are not equally well evidenced: Verizon Protect has 45K ratings behind it against 238, so its average is the more settled of the two. Written reviews point the same way: 6% of HP Support Assistant's written reviews are positive against 71% of Verizon Protect's.

UpkeepUpdate frequency

HP Support Assistant ships an update every 4 months, Verizon Protect every 3 weeks. The most recent releases landed on October 24, 2026 and October 29, 2026 respectively.

Scorecard6 real differences · 5 level
HP Support Assistant versus Verizon Protect: the parameters behind the verdict, then further details
ParameterHP Support AssistantVerizon Protect
PriceFreeFree
Rating2.2 (238 ratings)4.7 (45K ratings) — better
Positive reviews6.1% of reviews70.6% of reviews — better
Number of ratings23845K — better
Update frequencyEvery 4 monthsEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree — betterFree with in-app purchases
Best chart rank—#101 — better
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS15.1 — better16.6
Further details — not scored
Size18 MB285 MB
Age rating4+4+
DeveloperHP Inc.Verizon Wireless

Customer experience

HP Support Assistant

All ratings237 ratings
Positive28.7%
Neutral5.5%
Negative65.8%
Written reviews115 reviews
Positive6.1%
Neutral0.0%
Negative93.9%

Verizon Protect

All ratings45,393 ratings
Positive92.9%
Neutral3.5%
Negative3.5%
Written reviews836 reviews
Positive70.6%
Neutral3.9%
Negative25.5%

User reviews

HP Support Assistant

From 238 App Store ratings

What we love

  • 🚀 Excellent resource
  • 👍 Flawless design, but needs some fixes

Room to improve

  • 🐛 Doesn't work
  • 🐛 Useless
  • 🐛 Doesn't sync with other HP apps
  • 🐛 Completely disjointed
  • 🐛 Can't even enter serial number

Verizon Protect

From 45K App Store ratings

What we love

  • 🔒 Secure WiFi connection
  • 🚀 Effective web security
  • 💡 Useful security scanning tools
  • 👍 Helpful for identifying breaches

Room to improve

  • 🐛 Connectivity issues with WiFi and VPN
  • 🔋 Drains battery life
  • ⚠️ Unreliable protection and alerts
  • 🤔 Questionable data privacy practices

Bugs and requests

HP Support Assistant

Reported bugs

5 issues
  • Inability to add devices
  • Freezing and crashing issues
  • Incompatibility with certain devices
  • Unreliable connectivity
  • Outdated information and features

Requested features

5 requests
  • Improve virtual assistant capabilities
  • Provide better troubleshooting guidance
  • Simplify setup and connectivity processes
  • Offer more self-help resources
  • Improve integration with other HP apps

Verizon Protect

Reported bugs

4 issues
  • Safe WiFi feature randomly turns off
  • Identity protection fails to activate
  • App crashes when clearing threat history
  • Incompatible with certain network connections

Requested features

4 requests
  • Improve WiFi and VPN stability
  • Provide more detailed breach information
  • Add option to manually update the app
  • Integrate with other security solutions

In-app purchases

None

HP Support Assistant

No in-app purchases

None

Verizon Protect

No in-app purchases

Questions

Is HP Support Assistant free?
HP Support Assistant is free to download, with no in-app purchases.
Is Verizon Protect free?
Verizon Protect is free to download, with no in-app purchases.
Which has better reviews, HP Support Assistant or Verizon Protect?
Verizon Protect is rated higher. HP Support Assistant averages 2.2 out of 5 from 238 ratings, while Verizon Protect averages 4.7 from 45K ratings.
Do HP Support Assistant or Verizon Protect have ads?
Neither HP Support Assistant nor Verizon Protect shows ads.
Which is updated more often, HP Support Assistant or Verizon Protect?
HP Support Assistant ships an update every 4 months, and Verizon Protect every 3 weeks. Most recently, HP Support Assistant was updated on October 24, 2026 and Verizon Protect on October 29, 2026.

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