Poor-blocks my contacts!
App isn’t supposed to block your contacts as spam but it does so you miss important calls!
Broken
The app just hangs when opened. It doesn’t work
Call Filter was better
Since having to switch to the Protect app, none of my calls are being filtered despite paying. This new app is just intended to upsell and it doesn’t focus on what I want.
Pure Garbage
Another worthless app!
Literal Garbage
All the other reviews lately say it. This app is poorly designed. I’m not sending you an email so don’t even reply with that. Maybe don’t lay people off and rely on AI slop to replace your engineers. Won’t be using this even if it’s fixed. I’ve lost faith in Verizon
Bad
Terrible
Doesn’t work.
Literally the app doesn’t work. The app opens but that’s all it does. It can’t even show me the services it can offer.
Worthless & Full of Ads
Can’t easily block numbers like the old Verizon spam filter. Have to search and navigate tons of ads for Verizon services in order to even find the spam filter section. And if you copy a number you want to block, the stupid UI inserts a +1 country code in front of the already-existing country code so it doesn’t work anyway. Total waste. Not worth the extra fee for this dumb service. Verizon, bring back simple Verizon filter app!!!
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SECURE!
I have been with VERIZON for a long time and have always felt safe and security with their SAFETY PROGRAM for my phone and IPad!
Terrible app
This app never works. I miss the old call filter app
Spam call to which line?
Some phones support dual SIM and two numbers. The app doesn’t currently show which line a spam call has been blocked on. Sometimes numbers need to be verified as not spam, but there’s no way to know which phone number blocked the spam call. I end up looking for information online, which is time-consuming.
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Can’t find call filter settings
I can’t find the Call Filter settings in this app now my phone is denying calls that I need to receive, but pushing through all the spam. App needs updating or just bring back the standalone call filter app
Where’s the Call Filter
Was prompted by the Call Filter app, which generally works, to move to Protect. No Call Filter features were visible to me. Only SMS protection and VPN. Not interested in sending all my web traffic through an extra Verizon layer. May be helpful to others. I just want simple call spam blocking.
Verizon Protect id a complicated upselling meds
Call Filter was far easier to use, more straightforward, and much more user-friendly. Verizon Protect, on the other hand, is a confusing, cluttered mess that seems more focused on selling you additional products and services you don’t need than actually providing a useful experience.
What used to be a simple, convenient way to manage unwanted calls has turned into an unnecessarily complicated process filled with distractions and upselling. Customers shouldn’t have to navigate through a bunch of promotional offers just to access basic features.
Verizon took something that worked well and made it worse. Bring back the simplicity and ease of use of Call Filter, and stop treating every interaction with customers as another opportunity to sell them something.
What used to be a simple, convenient way to manage unwanted calls has turned into an unnecessarily complicated process filled with distractions and upselling. Customers shouldn’t have to navigate through a bunch of promotional offers just to access basic features.
Verizon took something that worked well and made it worse. Bring back the simplicity and ease of use of Call Filter, and stop treating every interaction with customers as another opportunity to sell them something.
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Response from developer
Dear Customer, please reach out to us at verizon-protect-app-support@verizon.com and we would be happy to assist with troubleshooting your issue. Thank you. Your Verizon Protect app Support Team.
Broken spam filter and cluttered interfaces.
I don’t care about any of the other services Verizon is offering with this app. All I care about is the spam filter, and the fact that I have to download an app with a ton of worthless services just to get the spam filter is annoying. If you are using an iPhone, all of the services Verizon offers are a waste of money, minus the spam filter. You can also accomplish identity protection by freezing your credit reports in the major credit bureaus for free. The spam filter is the only one that is worth money.
Edit: I seen the developer response, and if the developers and Verizon want to truly help me, then don’t force me to use this app and let me keep the old spam filter app. This app is annoyingly complicated, requires more tapping just to report numbers, and I can’t see the old statistics that the old app used to show.
Overall, this app is a considerable downgrade from the spam filter app. Ever since using this app, spam calls have increased because there is no easy way to block phone numbers anymore. The swipe to report spam phone numbers in the Phone app no longer links back to the spam filter app.
Because Verizon broke spam filtering, I have downgraded to the free membership because some protection even broken protection from spam calls is better than none.
Honestly, Verizon breaking spam filtering is enough to push me to t-mobile. After I pay off my phone I am dropping Verizon.
Edit: I had Verizon reps reach out to me on Reddit. They tried to help me fix the issue with the fact it’s no longer easy to report spam numbers, and they just kept going in circles about me not having the app setup properly when I kept sending them screenshots of everything they were asking me to “fix”. I kept telling them that this appears to be a coding issue and not a me problem. They just wouldn’t accept that.
Edit: I seen the developer response, and if the developers and Verizon want to truly help me, then don’t force me to use this app and let me keep the old spam filter app. This app is annoyingly complicated, requires more tapping just to report numbers, and I can’t see the old statistics that the old app used to show.
Overall, this app is a considerable downgrade from the spam filter app. Ever since using this app, spam calls have increased because there is no easy way to block phone numbers anymore. The swipe to report spam phone numbers in the Phone app no longer links back to the spam filter app.
Because Verizon broke spam filtering, I have downgraded to the free membership because some protection even broken protection from spam calls is better than none.
Honestly, Verizon breaking spam filtering is enough to push me to t-mobile. After I pay off my phone I am dropping Verizon.
Edit: I had Verizon reps reach out to me on Reddit. They tried to help me fix the issue with the fact it’s no longer easy to report spam numbers, and they just kept going in circles about me not having the app setup properly when I kept sending them screenshots of everything they were asking me to “fix”. I kept telling them that this appears to be a coding issue and not a me problem. They just wouldn’t accept that.
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Intrusive App
Verizon merged call filter with Verizon Protect, which constantly wants updated info on your “self assessment” garbage. I don’t need or want my data gathered like this. Verizon does not need information regarding how often you 2 factor, how often you update your antivirus on mobile or pc, etc. None of that is relevant to the app doing what it is supposed to do. I no longer trust this app.
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Not Good
This app is basically worthless compared to what it replaced. If I could go back I would so guess I will look for something that shows calls like current and allows you to block and report them. In test twice this does not even show the calls. A fail and unsure how it gets good ratings. I have to give it 1 star it deserves -5
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Garbage truly
They got rid of call filter for this? App doesn’t even work (tried various connections and restarting). Home dashboard refuses to load. Selecting secure connect hangs on an infinite spinner. Then I would need to completely close out of the app to see any view
change. Cool cool cool. I can’t believe they ruined their call filter app for this garbage.
change. Cool cool cool. I can’t believe they ruined their call filter app for this garbage.
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Verizon whatever app
all I want is call filter but now I'm forced to use this bloated... thing that is mostly useless for me. This has got me thinking that maybe it's time to switch carriers.
an AI bot replied asking me to file a bug report. wow. clear indicator that humans do not read these reviews. there is no bug and if you want feedback, here it is. I'm not submitting feedback via app.
an AI bot replied asking me to file a bug report. wow. clear indicator that humans do not read these reviews. there is no bug and if you want feedback, here it is. I'm not submitting feedback via app.
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Pure Slop
This app is so convoluted. A horrible UI/UX attempt. Confusing, Complicated. A complete IT failure. You should be embarrassed of this slop. One simple question, how do you report a number????? How??? smh
FYI - This is not a bug. It's pure SLOP. It's a horrible attempt and failure at AI. It's not my job to fill out IT support tickets. This software is a huge failure. You take all the negative reviews and rework this disaster. I know 12 year olds that can write better software.
FYI - This is not a bug. It's pure SLOP. It's a horrible attempt and failure at AI. It's not my job to fill out IT support tickets. This software is a huge failure. You take all the negative reviews and rework this disaster. I know 12 year olds that can write better software.
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