Notifications need date & timestamp
Since I don't use/look at my phone much due to work restrictions on personal devices having to remain offsite, the notifications are completely useless without a date & timestamp. Please add date & timestamp for notifications. It helps piece potential risks better with what may have triggered the notification. Otherwise we're just asking for repeat risks which usually leads to increased likelihood for identity theft.
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Call Filter Experience Downgrade
Having to open an app made for multiple things I’m not interested in with additional terms and services is additional burden for a service that was useful.
Now the feature itself has been degraded again. If you attempt to copy-paste the number from your phone including the country code it will not work. So you’re forced to either copy it elsewhere and remove the country code or manually type it between the app switcher. With robo calls on the rise, having added friction from a paid service doesn’t help.
Now the feature itself has been degraded again. If you attempt to copy-paste the number from your phone including the country code it will not work. So you’re forced to either copy it elsewhere and remove the country code or manually type it between the app switcher. With robo calls on the rise, having added friction from a paid service doesn’t help.
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What a mess!
Now that they merged Call Filter into protect it is very confusing and difficult to use! Big mistake Verizon! Been on fence to get TMobile and this mess decided that for me!
Useless
I still get 5-10 personal loan scammers calling all day, but two calls from my vet to let me know my sixteen year old dog survived his surgery and is ready to be picked up? No, THAT’S what the call that gets blocked. Absolutely useless app.
2nd review after being contacted by support.
Customer support reached out after my first review. Their responses have basically been to adjust my settings (to what they were already set to) and to manually report my spam calls through their portal which takes minutes per spam call (I get up to 10 spam calls per day).
Manually reporting my spam calls has yielded no results and is a waste of my time. I also already flag and report EVERY spam call through the phone app, so it seems like it SHOULD be redundant.
Tldr App is still pointless after being contacted by the devs.
Manually reporting my spam calls has yielded no results and is a waste of my time. I also already flag and report EVERY spam call through the phone app, so it seems like it SHOULD be redundant.
Tldr App is still pointless after being contacted by the devs.
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Where’s Call Filter
Don’t see Call Filter feature at all. Forced to download bloatware when they took away Call Filter app.
Recently lots of negative reviews. Verizon auto-reply by making you send them an email. App overall stays 4.7 stars despite all the one star reviews.
Recently lots of negative reviews. Verizon auto-reply by making you send them an email. App overall stays 4.7 stars despite all the one star reviews.
App has become intrusive
Now since update, the app is taking me through a “self assessment” before I can use it. The assessment includes questions such as how often I update my pc. That is NONE of Verizon’s $&@% business! And has Nothing to do with my phone protection! I am left with the impression that the app was redesigned to obtain users information.
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Still doesn’t filter calls
This still doesn’t filter calls and it’s now harder to report and block numbers. I continue to get sdk api not authenticated with the back end errors when trying to report numbers. Why on earth do I need to give permissions to send me notifications to just filter obvious spam calls?
Caller filter not working
Too many things I don’t even care about and most importantly the caller filter is not working! It says “activation failed”. Maybe it’s time to cancel my subscription
Bring back Filter
Bring back filter. I don’t want or need all the extra junk that protect has. I’m not paying more money when all I want is the call filter, which doesn’t even work right on this thing. More calls are sneaking through with no notification.
Bring back call filter!!
This app is a mess! You can’t just copy and paste phone numbers to reverse lookup because of the +1 on the phone number. Please fix!
Does not block calls
In addition to making customers pay for further protections—something that is their responsibility, anyway—the app doesn’t even work to stop spam calls. I still receive them, and my phone still rings for “potential spam” calls, even with “silence unknown callers” enabled (something that did not happen before I installed this app).
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Call filter doesn’t work.
It works even worse than the old call filter app. VOIP spam calls are still getting through, and I’m still getting 5-10 calls a day escaping the filter. Honestly just give me the option to block all calls that aren’t in my contacts list at this point and forego the filter altogether.
Breaks wireless CarPlay
If you use wireless CarPlay you will want to make sure that the vpn is not enabled otherwise you will run into all sorts of issues with CarPlay. No internet, dropped connections, etc. all my issue went away once I disabled the vpn.
CarPlay
Prevents wireless CarPlay from working properly. Disables Apple Map navigation and all other apps from communicating including Radar Detector apps. You must disable safe browsing option. This has been reported to Verizon Tech Support
Not working
Every time I change the settings I get an error message and it reverts back to their default settings. Why pay for extra protection when I can’t even get basic access?
Don’t care about any of the other services
I don’t care about any of the other services Verizon is offering with this app. All I care about is the spam filter, and the fact that I have to download an app with a ton of worthless services just to get the spam filter is annoying. If you are using an iPhone, all of the services Verizon offers is a waste of money, minus the spam filter. The spam filter is the only one that is worth money.
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Forced to get this app over Call Filter, spam is back
You took away Call Filter, which actually worked for me. Now, I’m getting three calls every single minute. Seriously. Bring back Call Filter. Protect doesn’t even recognize that I’m getting a call, so I have to manually input that I had a spam call. Useless and so user unfriendly.
Doesn’t block any spam calls
Like Verizon Call Filter before it, this app doesn’t block any calls either. Functionally useless. No idea how this has a 5 star rating. AI reviews I guess.
Spam calls not blocked
I swear Verizon does not test their apps before releasing! Forced to download Verizon protect in place of Call Filter. Spam calls are no longer getting blocked! I set Protect as my call filter app on my phones settings, verified all settings within Protect, and spam calls are still getting through!!!
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