Nonfunctional
The app never seems to work no matter what WIFI I’m connected, no matter how many times I delete and redownload, no matter if I use the website. The ComEd self costumer service never works thanks for nothing
Payment failure
My mom has been using the app to pay her bill and she opened a bill and seen that it was ridiculously high so I get to checking into things for her and see that her last THREE payments that said they had been submitted through the app and return end up failing and there’s no contact so now she owes this outrageous amount and we have to figure out how to pay it and when you try to call or contact Comed they’re not accepting phone calls or you get put on hold. I’ve set on hold for over an hour and still got no help do better COMED if you expect to tax people the way you do.
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Horrible app
The app asks for your login credentials and then immediately kicks you out
Love this app
This app is so great it helps me keep an eye on my account and tells me when there is a black out !!
Info sharing
You have to agree to let ComEd share your info to pay for the app because…why? ComEd already has a monopoly on electricity here and charges a lot for it. How are y’all gonna grab at more money? Sit down.
Lagging
The app asks every time you login to rate it also the current bill paid does not update correctly
Dependable/reliable
Love the job you Do
BS
The day my bill was due. I went to pay it, and the site was undergoing maintenance which now made my payment late.
Broken
App was wonderful. All of a sudden, it stopped letting me sign in. I have deleted and reinstalled a hundred times. Tried contacting tech support but no response. When I sign in and enter my credentials, it sends me the text to verify my identity, after entering the code, it returns to the sign in screen and does the same process over and over, never allowing me access
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Perfect
Easy and fast thanks
No notification
Did not get notified payment didn’t go through / vague reasons bill is higher
Logging into app
Logging into the app is ridiculously hard. You sign into the app then ask you to verify usage by sending a code via phone or text. Receive the code via text then enter it. Just to be sent back to the original log in page. Smh.
Over charged
They over charged my account by $100 after I already paid my monthly. Not happy about it
Too many pop ups
Ughhh
Updates
Lost power 4 times during this past couple months and every time I keep getting messages saying they don’t know when it will be resolved. App is fine but service is horrible. I’ve spent hundreds on gas to keep my generator going to keep my food from going bad and I can’t even get a good estimate. Last time I was out of power for 2 weeks and now I need to go through this again? Yet half my neighbors have power.
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App says power on when it obviously is not
I live in south suburban Chicago which has seen several storms that have knocked out power. Not blaming ComEd for that but when I go to the app to get more info, it shows my power is on which is clearly is not. I report the outage. If I go back to the app hours later to again try and find out status, the app will again show that my power is on. It overrides my power out status and lies to my face that the power is on. I swear It’s like a slap in the face. I will again report outage. Hours later, I check status and Comed tells me my power is on as I sit in a dark house. You can’t trust this app.
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DO BETTER COMED
Absolutely terrible service from ComEd. This is the second time this month my 65-year-old mother has lost power because of supposedly “storms.
I understand that severe weather can cause outages, but when this keeps happening, ComEd needs to take responsibility and invest in fixing its infrastructure instead of continuing to prioritize executive compensation and shareholder profits.
People depend on electricity for medical equipment, refrigerated medications, FOOD, air conditioning, and basic safety. Leaving elderly and medically vulnerable customers without power during dangerous summer heatwaves is completely unacceptable.
ComEd needs to do better. Invest in a stronger, more reliable grid and put customers' safety ahead of profits. This is not just an inconvenience—for some people, losing power can be a serious health and safety emergency.
Absolutely disgusting service.
The app is fine I guess but what good is it when theres no service to use it with.
I understand that severe weather can cause outages, but when this keeps happening, ComEd needs to take responsibility and invest in fixing its infrastructure instead of continuing to prioritize executive compensation and shareholder profits.
People depend on electricity for medical equipment, refrigerated medications, FOOD, air conditioning, and basic safety. Leaving elderly and medically vulnerable customers without power during dangerous summer heatwaves is completely unacceptable.
ComEd needs to do better. Invest in a stronger, more reliable grid and put customers' safety ahead of profits. This is not just an inconvenience—for some people, losing power can be a serious health and safety emergency.
Absolutely disgusting service.
The app is fine I guess but what good is it when theres no service to use it with.
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Great work!
This app is very helpful to people paying their own bills!
Poor power consistency.
Power goes out from a slight breeze, a little rain, sometimes nothing identifiable. Of course, a thunderstorm, of ANY magnitude, and it's guaranteed to go out. ONLY in my neighborhood while a few blocks away in the same town, they haven't lost power at all. Poor communication, much too lengthy "assessment" and repair times, and the bill keeps rising. Com Ed is terrible!
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No usage activity on app anymore
The app doesn’t have usage activity anymore and all other options that were previously there are gone now ,
