Poor service
Impossible to get real live help. Automation doesn’t work. Only leads to more frustration and over priced products. Better not to start with them. Looking for other options
Too many Downages
Why are we down every 2-3 weeks
Recognize 1 address 2 accounts
Online & representatives
App is complete trash
It’s unintuitive. Almost everything you click on requires signing in again. My community has bulk services with xfinity. We can’t add or make any changes through the app. We have to deals with the incompetent dopes at the call center for every little thing.
Lost purchases.
Purchased movies. My accounts were all eliminated for both my former account and the new account. A mistake no doubt. Movies are nowhere to be found. Xfinity says sorry , but refused to restore them. Bad business when the mistake was on there end.
customer service
very bad
“Something went wrong”
I can’t add/remove channels or services. Forget trying to reach someone.
Poor
No help at all just a bunch of thieves !!!!
For the money I pay Comcast monthly,
You’d think they could hire real programmers. Have a clue as to what we want to see. Data consumption, bill, device and network status, etc. WHAT WE DONT NEED IS ADVERTISING for the next greatest thing you think I need to add and pay for!
SIMPLE
For example, I just want to set my Xfi Advanced Security…good luck ck fining that feature. Especially when their non-human chatbot runs you around three different tabs…none of the paths it gives matches what you see in the app!
Xfinity is HARD, and extremely COSTLY.
SIMPLE
For example, I just want to set my Xfi Advanced Security…good luck ck fining that feature. Especially when their non-human chatbot runs you around three different tabs…none of the paths it gives matches what you see in the app!
Xfinity is HARD, and extremely COSTLY.
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Hackers
It has been over 2 years that my neighbors broke in my house got All my iPhones and did Sim swapping. These people have been in my my computer I love alarm so I didn’t have passwords these people I’ve been in all of my accounts store thousands of dollars and I’ve had absolutely no help these people have been in my blink security they’ve been able to destroy steel Ireally wish I would’ve had some help they’ve even cut my doorbell these people are hackers, cyber attackers!!!😔
These people just keep getting in Xfinity by forgetting password and get back in!!
These people just keep getting in Xfinity by forgetting password and get back in!!
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Mediocre
WiFi is super slow and always lagging. Sometimes it seems like it has problems even being connected a lot… Really lame and annoying with no refund or explanation for such poor connection.
Terrible
Internet access super slow
The worst
Still classic comcast
Reliable
I’ve been a customer for over ten years that says something for customer satisfaction 😊
Xfinity App - IT DOESN’T WORK
The was low functioning when it worked. Then, out of the blue … it stopped working and has been broken ever since!?!?
Upgrade failure
I upgraded the tv boxes at there suggestion, sat down today to watch a tennis match and there is no service. For what we pay, this is unacceptable
Utter trash
Nearly every aspect of Xfinity lacks logic, intuition or simplicity. Every day is dysfunction and glitchy connections where merely doing the same thing to resolve eventually resolves so it’s a fruitless loop of feeling like an idiot. Be ashamed, be very ashamed and at least give it some effort at the interface/user level to see how immeasurably awful you are!
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Poor customer service
Offers promotions, then rescinds them without any explanations (long term customers). Such a poor experience, my wife and I will be switching to another phone company asap.
Nope
So many problems with app. Why am I still paying for peacock??? Why? Why your mistakes costs me?
Worst app ever
If I could give it zero stars I would
