AI agent is HORRIBLE
Trapped in a hellish loop where the AI is hallucinating and instead of connecting me to a real person over a security issue, it is trying to change my mailing address. So infuriating that I wrote my review and am canceling my service.
Inconsistent
Terrible inconsistencies within the app. Plan isn’t reflected appropriately and WiFi is terrible.
Can’t make payment
I’m trying to pay PayPal or entering my card information but nothing’s working.
Chat is very bad
Never solve any problems
XFINITY & BEYOND
The business class technicians are amazing. Mr. Martinez was extremely helpful. Each feature available such as pause and rewind makes work less stressful, allowing for pauses and breaks for personal private matters and anything that pops up in business. I just hope that they add some more AI to their systems’ infrastructures to make their technology even more innovative moving forward. BEST CONNECTIONS - BEATS THE DISHES
TO XFINITY AND BEYOND
TO XFINITY AND BEYOND
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Poor Service!!! Constant Service Disruptions!!!5 Days and Counting!!!
I’m tired of reporting this issue to a machine who tells me that I don’t have a service disruption. It’s been happening for 5 days straight and the “freezes” range from 5 minutes to 30 minutes… sometimes several times in one day. I’ve asked for credit in my billing, but am told that I don’t qualify! At this point I could not recommend xfinity to anyone.
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Hold please……..
Wish I could put a negative in front of that number… but aren’t monopolies the best thing in the world!?!
Horrible WiFi
Even with the $100 extender I bought my home and phone WiFi are deathly slow
Pos
So sick and tired of speaking to an agent
Horro
AI assistant sucks soooo hard. You can’t get a human
Cost
Way too expensive!!!
no discount when you’re a customer after three years so in return with that regard, I’m canceling the cable!
no discount when you’re a customer after three years so in return with that regard, I’m canceling the cable!
Always error out
Not able to change payment method or able to make a payment and then gets extra charges for not making payment on time. They don’t have customer support who can help. Very disappointing service
So many errors
There are so many errors for using very simple functions
Useless information
The app is a waste of time. doesn’t give you options that are reasonable and repeats the same responses over and over.
Not clear
Not happy with service.
Good except
Good it’s just really good for the customer however, they need to definitely get dark mode in there if they don’t get dark mode and other people’s eyes are gonna go blind, get dark mode, dark mode dark
SHAME ON YOU XFINITY!!
YOU SHUT OFF OUR SERVICE WITHOUT NOTICE BECAUSE OF “NOISE” FROM OUR ROUTER!? OUR ROUTER WAS WORKING JUST FINE!! WE LOST SERVICE FROM OUR SECURITY CAMERAS, HVAC, AND ALL COMMUNICATIONS!! AWFUL BUSINESS PRACTICES!! OUR SERVICE HAS BEEN HORRIBLE EVER SINCE!! DO NOT SIGN WITH XFINITY/COMCAST!! NEVER AGAIN
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The Most Horrific Customer Service Ever
I don’t normally write reviews, but the customer service is genuinely horrendous. Their AI chatbot doesn’t help with anything, and when I need to talk to a person I have to wait 40 minutes and the guy sounded like he was at a party, and he didn’t even fix my problem. I’ve had to call them multiple times, and every time the problem is not fixed. The problem is still not fixed! Once they let me leave, I’m never using this service again!
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Home Security functions gone
The Home app has been deprecated and the functionality apparently moved to the Xfinity app. However when I go to Home in the Xfinity app, it’s a blank page with no options to arm/disarm, view sensor activity. There is just an option to add devices and the Kwikset lock which I have is not even an option.
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The Worst
This app sucks. AI is stupid, can't navigate anything. Comcast! Imagine that!
