Support
Possibly the worst support of any organization I deal with. Disgraceful lack of support of a 92 year old customer.
If you want unreliable internet, use Xfinity!
For the last 3-4 weeks, our internet has gone down multiple times throughout the day. It has probably been down more than it’s been working. Zero communication/updates from Xfinity. 4 neighbors told me they were switching providers in the last 2 days. This is awful. Customer service is awful. Run.
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Comcast what in the world happened!?!?
Do yourself a favor; live without WIFI. It’s not worth anything they put you through to get it.
Extremely Disappointed With How My Issue Was Handled
I was given specific information regarding my bill, made the requested payment, and was still billed differently than promised. After multiple attempts to resolve the issue, I ultimately had to file an FCC complaint. No one took accountability or made it right. After years as a customer, there was absolutely no loyalty and no accountability shown. I’m leaving Xfinity for AT&T ASAP.
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Prescription login link
But you never gave me one .
Basic cable
Not worth the money
My self service very important
I am so happy for the services of this team that I will be working with them
Garbage
Absolute garbage of an app. Company has no customer service and wants everything to be resolved through the app, but the app is trash. Internet always down. Clown show.
Needs improvement made
The app is currently below satisfactory. The mail feature is incomplete, inconsistent, unreliable and it isn’t really user friendly .
Bad AI assistance
There’s no way to get a trap agent
Live agents to assist with anything
Terrible awful
Billing
I can’t seem to get you to understand that you are over billing me twice. Using my credit card and my banking account. I have been to Comcast’s 4 times this last month. Been assured it has been taken care of. Something is wrong with our communication with comcast
TV Wi Fi Service
The worst app I have ever had ! Xfinity’s basic service plan is so basic, it kicks me out constantly every single day all day ! Everyday watching tv is a very unenjoyable experience ! FIX IT or I will move my service back to comcast !
Wrong information, unable to speak to a person for customer support
The app shows incorrect plan information, has been for well over a year, and trying to get in contact with a customer servant agent is practically impossible. The AI chat agent runs in complete circles and is of nearly no assistance.
Worst App Ever
Don’t know if all these reviews are incentivized or what. I’ve never had a single positive experience while using this app. It is extremely buggy and makes the simplest things a Herculean task. Can’t even pay my bill without it telling me something has gone wrong before I can even get to the page. Ridiculous
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Recent home service
I had a problem watching live tv but was able to stream programs on Netflix etc. Got a next day appointment and right on schedule 2 repairman arrived and asked what my tv problem was and I explained. The lead repairman explained I needed a new WiFi modem. He finally got my tv working as it should. It took 3 modems to get it working. The 2 men were courteous, immediately went to work, and my problem was solved. The 2 men were great representatives for Xfinity…neat, pleasant, knowledgeable, and successful!
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Pointless unless you’re paying your bill
This app is useless. I have to change my password every time I log in and when I do I can never find what I’m looking for.
Worst Customer Service!!!
I’ve been a customer since the 1990s. I have never experienced this level of incompetence in a customer service setting with a company of this size. The AI assistant and the phone AI seem designed to prevent customers from speaking with a live agent. There is no way to report specific information about a situation because the chat and even call options are limited. The “call Xfinity’ option hangs up on me once it has spit out the parameters it is programmed to provide. If, by some miracle, I should reach a live agent, what they tell me rarely is accurate and true. Additionally, the mobile service is the worst I’ve ever experienced. I’m currently researching for a company that actually has some interest in a the customer.
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Yo
STOP UPDATING THIS APP EVERY TWO DAYS 😭😭
App refusal to Allow me to access account
The app is not allowing me access to my account so I can make a payment. No options to come back later. They want their money but make it so difficult to reach the location to pay.
