Avoid this company.
I know they have a monopoly but may you can find another provider. They constantly change terms and increase costs. Service is spotty and unless you run Speedtest all the time they throttle you.
Stupid App
I should not have to download an app to watch tv, stupidest thing I’ve never heard 0/10
Good service
Outstanding
Facing frequent internet disruptions. Absolutely the worst provider out there.
Don’t think there is anything more frustrating than talking to Xfinity customer care. Half the time the agents don’t understand the issue or they just put you on hold and take forever to get back. To make matters worse there is zero transparency when it comes to billing.
Great until it’s not
This plan was fine until the last few months. My promotion ran out and ever since I haven’t been able to watch a show or movie without it stopping to load constantly. I called to cancel and they gave me the most annoying run around and I probably still have to deal with them because cancellation requires talking to someone, of course, and I got annoyed and hung up. Ughhhhh.
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Worst company ever
Internet and tv are out all the time and you can’t get anyone to answer and help
Worst Customer Experience Ever
This has been my worst experience with Xfinity. They doubled my bill without any prior notification or explanation. The customer service has been absolutely terrible, and I’m extremely disappointed with how this company treats its customers.
I’ve decided to switch to another internet provider that actually values its customers. I would strongly recommend that others consider alternative providers before choosing Xfinity.
I’ve decided to switch to another internet provider that actually values its customers. I would strongly recommend that others consider alternative providers before choosing Xfinity.
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Worst app ever
Don’t download. It only exists to sell additional services to you. It doesn’t even have an easy access email button! Don’t walk, run. I wish there was a ZERO Star
Customer service
Very difficult to get a live person to help troubleshoot. Got a new modem today and it’s not connecting to my wifi. Very frustrated.
TV Remote App Needs Multi Service Address Functionality
I’m a great customer. I spend almost $500 a month across two service addresses.
When I log into this TV Remote app, I see nothing and generally see a spinning symbol that states something along the lines of “no content available” to load. I assume this is because the TV Remote app is tied to my service address that only has Internet and not cable TV.
As you likely know, unlike other Xfinity/Comcast apps, this TV Remote control app lacks the ability to switch across different accounts.
I’ve tried to log out and log back in, but the issue remains.
Can you please provide guidance?
When I log into this TV Remote app, I see nothing and generally see a spinning symbol that states something along the lines of “no content available” to load. I assume this is because the TV Remote app is tied to my service address that only has Internet and not cable TV.
As you likely know, unlike other Xfinity/Comcast apps, this TV Remote control app lacks the ability to switch across different accounts.
I’ve tried to log out and log back in, but the issue remains.
Can you please provide guidance?
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Mobile Xfinity is the worst
I’ve been with them for a few years now they have the worst Customer Service on the planet from mobile service
It's better than it was
I upgraded from ONE (1) Star. WHY must I use cellular to properly use my WiFi app? Hacker linking to cellular data then, of course into my WiFi as well. DO BETTER XFINITY!
They broke contract
I was told that I would get a free peacock subscription with my internet, and I never did. Messaged support in the app, and they didn’t speak English. Was told I’d get an email with more information, but just got an email in Spanish with billing information.
NEEDS FIFTH GRADERS TO REPROGRAM!!!
The app has gotten so bad that I don’t want to do business with Comcast anymore. No access to live chat for troubleshooting. Home security system glitches regularly. No one available for help. APP IS WORTHLESS,AT BEST!!
App
The app is o
Ok if you are looking for general information but if you need specifics it’s no good.
Ok if you are looking for general information but if you need specifics it’s no good.
Navigate app
Very difficult to navigate app
Horrible
All I want to do is transfer services and I can’t find it anywhere on the tabs!! This has to be better and simpler
Calificando la aplicación
Pésima aplicación
Cable
Turned on my tv to watch 484 and it’s saying it requires a subscription they channel down from it hallmark little house on the prairie no requires subscription. How does this happen ? No notifications at all. What are disabled people to do when they can’t pay for the only thing they can do is watch tv? A very unhappy customer!
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Don’t get Xfinity!
If you have a mobile line with Xfinity, you will not be able to switch carriers in the future. Not sure what’s going on with Xfinity but their technical/customer service goes in circles and cannot resolve requests/problems remotely. They operate off a script and anything that is off that script is tabled to the nearest Xfinity store. The problem is that the Xfinity stores are NOT there to solve problems; they exist as a sales store. I have been trying to port out a mobile phone line for over a month and, because of a glitch in the software, the Xfinity store and the customer/technical service team cannot resolve the issue. They keep passing the buck back and forth. I am highly dissatisfied and DO NOT RECOMMEND!
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