Can’t log back in
Tried to open the gate the icon disappeared, tried to log out and log back in, now it doesn’t even log me in. It just Keeps buffering .. also app ihas a delay as well.
Response from developer
Hello, we apologize for the inconvenience. Please download the latest application and try again. You can also email us directly for a faster resolution. Email address: Xhouse@x-house.net
Update app pls
You need to update the app. Ever since upgrading to latest IOS , the WiFi opener keeps on disappearing!!! Update pls!!!
App stopped working
It was working fine for about a month, now the app keeps showing a buffering screen and we’re unable to open the gate on all devices. I tried turning the motor on and off, I also tried restarting my internet modem; nothing worked. Then I uninstalled the app and downloaded again, and now it won’t even let me log in, keeps buffering… it has to be an app issue or bug. Very disappointing and inconvenient for the price of the gate motor.
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Terrible app
Been having issues constantly and won’t allow me to reset password.
There some security issues needed to fix
The basic function works fine that allows me to open and close the gate remotely. However, the bigger issue is that the gate sometimes will be triggered at night by itself and the schedule function doesn’t work well. It always has 1 or 2 hr difference
Response from developer
Dear user, we deeply apologize for any inconvenience caused to you. You can solve the time difference problem by setting the time zone in the app (My -->TimeZone), or by sending an email to Xhouse@x-house.net Contact us and let us know your issue. We will verify and solve your problem as soon as possible, and look forward to your reply.
