Yas Island User Reviews

Customer Experience

Positive experience23.1% of reviews
Neutral3.8% of reviews
Negative experience73.1% of reviews

~ Based on 52 written reviews from the US App Store.

Is Yas Island Safe?

Not enough ratings yet to assess Yas Island.

Is Yas Island Legit?

Yas Island appears to be a legitimate app. AppsHunter Legitimacy Score for Yas Island is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great New Update!

The Yas Island app has had a complete refresh and feels much more modern and easy to use. The new design looks great, navigation is much smoother, and there are a lot more useful features than before. Being able to purchase tickets directly through the app is a really convenient addition and makes planning my visit much easier. Definitely worth downloading if you are visiting Yas Island Theme Parks!
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Response from developer

Dear Valued Guest, Thank you for your great feedback, and thank you for using the Yas Island Abu Dhabi app. We’re glad you’re enjoying the new update, from the modern design to the smoother navigation and added features. It’s great to hear that booking tickets through the app made your visit planning easier. We truly appreciate your support.

Much Better!

The new update looks amazing and now it actually works!

Loving the new updates

Super smooth & intuitive UI

Never Reserve thru Them

Nonexistent Customer Service. Don’t answer emails. Don’t answer calls nor WhatsApp - no one cares - doubt they even have any humans employed. AI agent sucks.

Response from developer

Hello there, We’re sorry to hear about your experience and understand how frustrating this must have been. Thank you for bringing it to our attention. We have made significant improvements in the latest version of the Yas Island app, including enhancements to ticket management and overall user experience. We kindly encourage you to update to the newest version and try again. If you continue to experience any issues with your Stay & Play tickets, please contact us at feedback@yasconcierge.com with your booking details, and our team will be happy to assist you as quickly as possible. Thank you for your patience and for helping us improve the Yas Island experience. We look forward to welcoming you again soon.

Doesn’t work

Been trying for days but unable to add Park tickets.
Completely useless and no chat support option

QR Code gets enabled at park entrance

For what reason is the QR code blurry until the park entrance? For what reason must I enable Bluetooth to scan a damn QR code? What does it add? It’s an extra step. An extra point of failure for no added benefit. It did not work for me at Warner Bros and took 5 minutes to unblur at Ferrari World. It slows down the queue, frustrates the user, and provides zero benefit to anyone. Absolute stupidest “feature” I’ve seen. Remove it. Please
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Response from developer

Hello there, We’re sorry to hear about your experience and understand how frustrating this must have been. Thank you for bringing it to our attention. We have made significant improvements in the latest version of the Yas Island app, including enhancements to ticket management and overall user experience. We kindly encourage you to update to the newest version and try again. If you continue to experience any issues with your Stay & Play tickets, please contact us at feedback@yasconcierge.com with your booking details, and our team will be happy to assist you as quickly as possible. Thank you for your patience and for helping us improve the Yas Island experience. We look forward to welcoming you again soon.

Outdated App

Old outdated app , cant upload my pics to it . Cant upload my details . Pathetic app .

The worst Application ever

The worst application ever to present this entertainment parks, I can’t believe that they can’t improve it since 4 years till now

Super buggy, can’t set up face pass

Every time I click on my profile, the app starts glitching and I can’t set up my face pass…

Doesn’t login

Can’t login and my concert is coming up and this is the only app i can have the qr code. So bad

Can’t log in

Where to click in order to log in but not to sign up please???

Fix it please

Using application to improve and upgrade services not to make its hard ,, every time ( something went wrong)

Full of bugs

Full of bugs

White screen

Maps not working when I go on the map section it just becomes white and doesn’t work. Terrible

Account

Es ist nicht möglich einen Account zu erstellen

Useless app

Downloaded the app, hoping to show me some queue times for the parks, or gove me options to buy fast pass. No such thing… I don’t understand what is the use of this app.

Unbelievably buggy

Unbelievably buggy, it’s like nothing has been tested to ensure it works properly

Keine Probleme. Funktioniert wie sie soll.

Einfach gestaltete App. Account erstellt, Tickets hinzugefügt. Funktioniert einwandfrei. Könnte hübscher sein, aber das ist Geschmacksache.

Funktion nicht

Nicht mal möglich einem Account anzulegen.

"Wonderful Family Reunion at Warner Bros. World Abu Dhabi!

After 5 incredible years in the UAE, I finally reunited my entire family (all 15 of us!) for Christmas. Following a morning filled with love and chaos at home, we decided to spend the day at Warner Bros. World Abu Dhabi. It was an unforgettable experience!

The park's staff went above and beyond, especially in the Boulangerie, where we enjoyed an amazing gathering. The quality of the desserts was exceptional! Special thanks to Chef Stefano, Dolly, and Shaemma for organizing this fantastic event. You've won our hearts!"
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Response from developer

Hello, Thank you for sharing your experience at Warner bros. Yas Island Abu Dhabi! We're delighted to hear that overall, you had a positive visit. Thank you for choosing Warner bros. Yas Island Abu Dhabi for your family outing, and we hope to welcome you back for more enjoyable experiences in the future