Very bad cars and drivers
Had the worst experience, riding in a car, with driver having such rude behaviour, AC not working, driver continuously reporting that the AC works, driver had inner garments hanged in the boot. I literally felt like puking. I was in a rush and therefore I couldn’t take pictures or even rebook another car. I had to catch a flight. And this experience I get after booking AC Priority Cab. This comes with a premium charge. And this is the service i get. Needless to say the cab was broken from all angles, the seat had a hollow dent in the middle. The driver behaviour was so bad that i was even scared to argue with him, because who knows, there are enough scary things happening already. I DID NOT EXPECT THIS FROM YATRI SATHI.
Btw, customer support team is supposed to get back by 24 hours. This is how long it takes to address a grievance issue. It is really FUNNY.
Btw, customer support team is supposed to get back by 24 hours. This is how long it takes to address a grievance issue. It is really FUNNY.
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You force us to stand in line to meet your staff even after having OTP at howrah station
But you played a contradictory audio at the same splace on the speaker, saying that people just need to download the app and go to the cab pickup point instead of waiting in a queue. Why mislead people to boost your downloads? Passengers could miss their flight or train by trusting such false promises. In spite of having otp i had to be in queue for so long just to get a cab. Instead i cud bypass your app and get taxi.
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Unsafe as well as Scams
I have often used this app for rides because it is provided by the government. However I have had two incidents of it that makes me question the genuineness of this app. The first incident was my trip from Bagdogra to Darjeeling. The person at the counter claimed that the ride would charge me 2700 but at the end of the ride the app showed 1700, however I still had to pay the amount that was told by the person which is like 1000 rupees costlier. Another incident was on my ride from Kolkata Airport to my home. The driver was constantly texting someone in WhatsApp throughout the ride and was often left used both his hands to type instead of holding the wheel, he even was driving at least at a speed of 50+ km/h with both his two hands and eyes on the phone. I have never felt so scared in a ride and I wonder if the app even considers our feedbacks.
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I had some worst experiences with Yatri Sathi
I have had some worst experiences with Yatri Saathi, a few months back. I booked a bike ride from Yatri Saathi and I got into a very big accident. I wanted to claim the insurance but couldn’t because it was not working. I tried to complain about it, but no call back and okay fine. I let that go and today I got into Saathi and the I lost something. I called up the driver, he said he’s checked, but we all know how that how they check. Generally, but the worst thing is that you Saathi does not have a good Customer support like you cannot contact them directly. They have this chat boxes, but they don’t work properly. They always give you options that don’t work. It’s just frustrating.
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Drivers Exploit Peak Hours to Overcharge Passengers
During peak hours, drivers have started using certain tactics to extract extra money from customers:
1. They refuse to accept the initial fare unless the customers increase the originally offered amount.
2. Even after accepting a ride, the drivers don’t move from the cars’ location for the next 15 minutes and ignore the phone calls from the customer.
3. During this time, the customer is forced to look for an alternative Yatri Sathi taxi nearby and that Yatri Sathi driver then would demand 30–50% more than the fare originally offered or shown in the app.
This has happened to me repeatedly.
1. They refuse to accept the initial fare unless the customers increase the originally offered amount.
2. Even after accepting a ride, the drivers don’t move from the cars’ location for the next 15 minutes and ignore the phone calls from the customer.
3. During this time, the customer is forced to look for an alternative Yatri Sathi taxi nearby and that Yatri Sathi driver then would demand 30–50% more than the fare originally offered or shown in the app.
This has happened to me repeatedly.
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