Very bad cars and drivers
Had the worst experience, riding in a car, with driver having such rude behaviour, AC not working, driver continuously reporting that the AC works, driver had inner garments hanged in the boot. I literally felt like puking. I was in a rush and therefore I couldn’t take pictures or even rebook another car. I had to catch a flight. And this experience I get after booking AC Priority Cab. This comes with a premium charge. And this is the service i get. Needless to say the cab was broken from all angles, the seat had a hollow dent in the middle. The driver behaviour was so bad that i was even scared to argue with him, because who knows, there are enough scary things happening already. I DID NOT EXPECT THIS FROM YATRI SATHI.
Btw, customer support team is supposed to get back by 24 hours. This is how long it takes to address a grievance issue. It is really FUNNY.
Btw, customer support team is supposed to get back by 24 hours. This is how long it takes to address a grievance issue. It is really FUNNY.
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You force us to stand in line to meet your staff even after having OTP at howrah station
But you played a contradictory audio at the same splace on the speaker, saying that people just need to download the app and go to the cab pickup point instead of waiting in a queue. Why mislead people to boost your downloads? Passengers could miss their flight or train by trusting such false promises. In spite of having otp i had to be in queue for so long just to get a cab. Instead i cud bypass your app and get taxi.
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Unsafe as well as Scams
I have often used this app for rides because it is provided by the government. However I have had two incidents of it that makes me question the genuineness of this app. The first incident was my trip from Bagdogra to Darjeeling. The person at the counter claimed that the ride would charge me 2700 but at the end of the ride the app showed 1700, however I still had to pay the amount that was told by the person which is like 1000 rupees costlier. Another incident was on my ride from Kolkata Airport to my home. The driver was constantly texting someone in WhatsApp throughout the ride and was often left used both his hands to type instead of holding the wheel, he even was driving at least at a speed of 50+ km/h with both his two hands and eyes on the phone. I have never felt so scared in a ride and I wonder if the app even considers our feedbacks.
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I had some worst experiences with Yatri Sathi
I have had some worst experiences with Yatri Saathi, a few months back. I booked a bike ride from Yatri Saathi and I got into a very big accident. I wanted to claim the insurance but couldn’t because it was not working. I tried to complain about it, but no call back and okay fine. I let that go and today I got into Saathi and the I lost something. I called up the driver, he said he’s checked, but we all know how that how they check. Generally, but the worst thing is that you Saathi does not have a good Customer support like you cannot contact them directly. They have this chat boxes, but they don’t work properly. They always give you options that don’t work. It’s just frustrating.
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Drivers Exploit Peak Hours to Overcharge Passengers
During peak hours, drivers have started using certain tactics to extract extra money from customers:
1. They refuse to accept the initial fare unless the customers increase the originally offered amount.
2. Even after accepting a ride, the drivers don’t move from the cars’ location for the next 15 minutes and ignore the phone calls from the customer.
3. During this time, the customer is forced to look for an alternative Yatri Sathi taxi nearby and that Yatri Sathi driver then would demand 30–50% more than the fare originally offered or shown in the app.
This has happened to me repeatedly.
1. They refuse to accept the initial fare unless the customers increase the originally offered amount.
2. Even after accepting a ride, the drivers don’t move from the cars’ location for the next 15 minutes and ignore the phone calls from the customer.
3. During this time, the customer is forced to look for an alternative Yatri Sathi taxi nearby and that Yatri Sathi driver then would demand 30–50% more than the fare originally offered or shown in the app.
This has happened to me repeatedly.
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Decent App
I booked a rental for a round trip from a destination (which is suppose to be approx 38 km distance) twice. Once i paid extra as total distance showed 47km which is understandable but the next time it showed 67 km, which is highly unlikely even if any different route is taken. I filed a support ticket but has not received any response in 24 hrs and occasionally the buttons while initiating support request (yes/no option in chat) doesn’t seem to be working.
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Booking information doesn’t update on the app
There is a bug in the app which I have encountered twice in the last few days. The booking information does not show on the app intermittently. You have to close and start the app up again for the information to show. This bug is causing harassment for both the driver and the riders. Please fix this .
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Good App from Government
Every riders should ride car through Yatri Sathi App so that government can think more benefits of us. Other apps increased money every moment and they are basically charging ride unethically to the customers and not paying to drivers as well.
Yatri Sathi Experience - Not worth it.
The fare was much less compared to other cab apps. However, the location awareness of the cab driver was limited. Despite mention the pickup location and the nearby landmarks, he was unable to locate properly. Limited exposure and expertise on how to use smartphones and location services properly. Unable to understand the drop off location multiple times. I had booked an AC cab, but the ac was not working and not available. What is the point of lying during the time of booking? Have uninstalled the app and never using it again.
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The advertised bus tracker feature not available in the app
As mentioned the advertised bus tracker feature is missing from the app itself , please fix it as it seems to be a very useful feature and its absence will make your advertisement false … Please advertise the feature as available only when it's available to all , and not send notification about such a feature which is not even available to all . Adding to which please look into the new UI you have rolled out , many features previously working smoothly aren't working as smoothly like the supports page …
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Extremely Disappointing and Unprofessional
I had a terrible experience with this service. Despite having a confirmed booking, the driver refused to accept my luggage unless I paid an extra ₹100. When I raised the issue, the driver, along with the taxi union, used abusive language, which is absolutely unacceptable.
If this platform is government-supported, it must operate with accountability and professionalism. Such incidents not only cause distress but also raise serious concerns about passenger safety and respect.
I urge the company to address such behavior seriously and ensure passengers don’t have to face such harassment. Until then, I cannot recommend this service to anyone.
If this platform is government-supported, it must operate with accountability and professionalism. Such incidents not only cause distress but also raise serious concerns about passenger safety and respect.
I urge the company to address such behavior seriously and ensure passengers don’t have to face such harassment. Until then, I cannot recommend this service to anyone.
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Complain
The Yatri Sathi app is very bad. I booked a ride, and the driver confirmed, but when I called to ask where they were, they said they were coming, but they weren’t. When I called again, they didn’t pick up the call at all, even though they were in the same place. Then, at 2 AM, the Yatri Sathi app itself canceled the ride. It was a very bad experience, and this has happened many times before, which is why I am here to complain.
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Recommend to book the cab from the booth
I recently travelled to Kolkata and tried to get the service of the Yatri Sathi for the first time. The cab drivers on the app ask for additional parking charges which is already in fare. I tried this with 2 cabs and both drivers mentioned the additional parking charges. Even informing them that it’s already part of the fare they insisted to pay the extra charges. I had to cancel both rides and take the assistance of their booth service in from the Airport exit in order to get the cab with proper fare
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End OTP feature for intercity not updated
Hi Team, Kindly update the app version for iOS which will have end OTP feature for intercity ride. Post intercity end otp is not getting reflected in app and every time we have call to customer care. They suggest to update app but I am having updated version only. Still facing issues.
Exceptional Late-Night Experience with Yatri Saathi at Kolkata Airport
I attempted to book an Uber three times at the airport, but each time, the driver called and canceled due to issues like estimated cash discrepancies, location confusion, or insisting on cash-only payments. Frustrated, I noticed a stand labeled "Yatri Saathi." I approached them, and the attendant took my phone number, asked for the OTP sent to me, and entered the destination details. The fare, along with an OTP to be shared with the driver, was seamlessly sent to me via SMS. The fare was 40% less than what Uber was charging, and the driver didn't cancel the ride. It felt like a blessing, especially at 2 AM at Kolkata airport when other drivers were either canceling or overcharging. I truly appreciate this government initiative and believe other states should adopt it as well. Five stars for such an excellent experience!
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No difference in denial of service
Though it would be different than other vendors in the market but sorry to say that my experience is very pathetic for this app. Booked for the first time and driver cancelled that. Booked Uber then. After 2 hours for return journey tried this again and booked another, this time driver did not come. Later told he will only come if I tell him the place to go and if he wants to go there then. I think the behaviour of the drivers is same as early days offline Taxi service. Very pathetic service. I have uninstalled it as it is of no use for me.
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Response from developer
Hi there, this is not the kind of experience we want our customers to face and this isn’t encouraged in Yatri Sathi. Could you please share your contact details with us on yatrisathi.support@wb.gov.in, so that we can get in touch with you and resolve the issue.
Nitesh
The app is pretty smooth to navigate and easy to use. Some of The drivers are not customer friendly and are rough and uncivil, they demand higher taxi fares than the prescribed amount. The management should do a proper vetting of drivers before allowing them to operate higher.
Response from developer
We apologize for the inconvenience. We're actively addressing the issue with our driver partners to ensure a more customer-friendly experience. Your feedback is valuable and helps us in improving our services. Thank you for sharing your concerns. feel free to contact us at 03344400033 for any queries.
Experience
Sifar we have availed 5 rides & our experience was Good except in two cases as follows:-
1) Availed trip from Howrah station to Garia on 27 Oct. Driver opted for longer route via”MA flyover” & we had to pay more.
2)Experience of our travel from Gariahat to Garia on 6th Oct was extremely painful. On reaching at “Pick up point” driver reported that net is not working on his mobile & can’t
travel & asked us to get down. We refused & then he asked our “Destination”. He arbitrarily demanded Rs200/- & we had to agree as we are Sr Citizens.
It looks it is intentional to fleece helpless customers. Moreover his behaviour is bad.
Name of driver is Swapan. Hope you should take some punitive action.
1) Availed trip from Howrah station to Garia on 27 Oct. Driver opted for longer route via”MA flyover” & we had to pay more.
2)Experience of our travel from Gariahat to Garia on 6th Oct was extremely painful. On reaching at “Pick up point” driver reported that net is not working on his mobile & can’t
travel & asked us to get down. We refused & then he asked our “Destination”. He arbitrarily demanded Rs200/- & we had to agree as we are Sr Citizens.
It looks it is intentional to fleece helpless customers. Moreover his behaviour is bad.
Name of driver is Swapan. Hope you should take some punitive action.
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Response from developer
Hi there, we apologize for the inconvenience. We are looking into this issue on priority & rest assured we will get this resolved. Could you please share your contact details and Ride ID with us on yatrisathi.support@wb.gov.in or you can reach out to us at 03344400033.
Route is changing automatically
The route is changing automatically while traveling it is causing change in price. It’s serious issue
Response from developer
Hi Avinash, we apologize for the inconvenience. This is unusual & we will get this looked into right away. Please help us with details like Ride ID and contact details, this will allow us to sort this. Please reach out to us at 03344400033 or write to yatrisathi.support@wb.gov.in
A must for Kolkata
We always had to stand in long Q after a tiresome journey. We faced denial of service because of Lack of Small denominations. We had to bear high temperature while standing in Q. We had to face torture of drivers while standing in Q. Now all these problems are done and dusted just because of this app. Literally It is Yatri Sathi.
A suggestion- Plz allow in app payment.
A suggestion- Plz allow in app payment.
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Response from developer
Hi there, we’re delighted to hear that you had such a positive experience with Yatri Sathi, your satisfaction is our top priority and it’s great to see that we were able to meet your needs. Thank you for choosing Yatri Sathi. Feel free to contact us at 03344400033 or write to us at yatrisathi.support@wb.gov.in for any queries.