UI-UX & policy Issues
I am extremely disappointed with your application and would like to raise a few serious concerns.
First, your app does not allow users to take screenshots or screen recordings of the questions, whereas other learning platforms such as Testbook, Smartkeeda, and Adda24/7 allow this.I would like to know the reason behind this policy.
Second, I could not find any clear Terms & Conditions, refund policy, or subscription policy within the application before purchasing the subscription. Such information should be easily accessible so that users can make an informed decision before making a payment.
I recently purchased a 12-month subscription for ₹599. After using the app, I am not satisfied with either the quality of the content or the overall UI/UX. In my opinion, the application is not student-friendly, especially when compared with other competitive exam platforms.
Therefore, I request a full refund of the ₹599 subscription amount. I do not wish to continue using the service.
I am also sharing my feedback through a Google review and this WhatsApp message. I request that you process my refund within the next one or two working days and confirm the same at the earliest.
First, your app does not allow users to take screenshots or screen recordings of the questions, whereas other learning platforms such as Testbook, Smartkeeda, and Adda24/7 allow this.I would like to know the reason behind this policy.
Second, I could not find any clear Terms & Conditions, refund policy, or subscription policy within the application before purchasing the subscription. Such information should be easily accessible so that users can make an informed decision before making a payment.
I recently purchased a 12-month subscription for ₹599. After using the app, I am not satisfied with either the quality of the content or the overall UI/UX. In my opinion, the application is not student-friendly, especially when compared with other competitive exam platforms.
Therefore, I request a full refund of the ₹599 subscription amount. I do not wish to continue using the service.
I am also sharing my feedback through a Google review and this WhatsApp message. I request that you process my refund within the next one or two working days and confirm the same at the earliest.
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Overall experience
Undoubtedly, Teacher of each subject is the best in their field. But just keeping this thing in mind, don’t purchase the pack of Mock test as it is having so many errors. Customer is also as worst as Mock test. Wish to attach the screenshots of errors but no option is available here.
Deleting issue
The app is a great platform for learning… but the app have an issue with the lagging on videos which are already downloaded while forwarding or reversing the video, plus the BIG MAJOR issue
EVEN AFTER DELETING THE VIDEO WHICH ARE DOWNLOADED , the size of the app remains the same, it’s occupying a lot of space , please add an option to clear cache or manage storage ,as it require to delete and re-downloading the app. Thank you!
EVEN AFTER DELETING THE VIDEO WHICH ARE DOWNLOADED , the size of the app remains the same, it’s occupying a lot of space , please add an option to clear cache or manage storage ,as it require to delete and re-downloading the app. Thank you!
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No reply on mail for facing an issue of application.
Not able to access my download when i am out of network. If i cant access my download without network then whats is the use of download option.
Chat section didn’t work
Chat section didn’t work in live classes… please fix this issue immediately
