DO NOT BUY
This is the worst app I haven’t ever dealt with. I started paying for a subscription for my cameras 6 months ago and after one month realised it was not worth the money. I have contacted the Yi iot team 5 times now to cancel my subscription and they have charged me every month since even after saying my membership is cancelled. You cannot cancel your membership through the app, it has to be processed through customer support and now they have stolen 5 months worth of money from me after telling me each month they have taken action.
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Response from developer
Hi, we're sorry to hear that, and we would love to take a look at the issue. Please reach out to our customer support team at supportemails@kamivision.com. Please include a screenshot of this message with your concern. We're happy to help!
Don’t buy or Install
This cameras are cheap junk because linked to ADS not allowinh to access to the SD card storage.
Don’t buy
Don’t buy this camera, it will force you first to watch unskippable excessive ads before you are able to check live feeds. Terrible.
Disappointed
They added a feature where I have to watch an add which when I first bought wasn’t a thing. Now I had an important alert I needed to check and couldn’t because of the mandatory adds that they added with out advising me! If they fix this problem I will change my review.
Pay To Watch Camera?
Its Ridiculous Now u need a subscription to watch live view feed on a camera time to replace these cameras asap
Very frustrating
The ads make the app unusable.
Too Many Ads for a Security App
This is one of the apps with the most ads I have ever seen in my life. If something happens on your property and you open the app to check a security alert, you can get up to three ads before you can even see what is happening. This is supposed to be a security camera app, where every second counts when something important happens.
I understand that ads help support the app, but the amount is excessive. While we wait for the ads to finish, many things could happen on the property without us being able to see them in time. A security app should allow us to check alerts quickly and easily, without so many obstacles.
On top of that, we are forced to pay for a subscription to remove the ads, even after purchasing your security camera product. In my opinion, buying the camera should be enough to provide a reasonable experience when using the app, without constant interruptions from ads. If an additional subscription is required to enjoy the app without ads, customers should be clearly informed about this before purchasing the product.
Please reduce the number of ads, especially when opening alerts and checking cameras. Security should be the priority, not forcing customers to pay for an additional subscription just to use the product they have already purchased without constant interruptions.
I understand that ads help support the app, but the amount is excessive. While we wait for the ads to finish, many things could happen on the property without us being able to see them in time. A security app should allow us to check alerts quickly and easily, without so many obstacles.
On top of that, we are forced to pay for a subscription to remove the ads, even after purchasing your security camera product. In my opinion, buying the camera should be enough to provide a reasonable experience when using the app, without constant interruptions from ads. If an additional subscription is required to enjoy the app without ads, customers should be clearly informed about this before purchasing the product.
Please reduce the number of ads, especially when opening alerts and checking cameras. Security should be the priority, not forcing customers to pay for an additional subscription just to use the product they have already purchased without constant interruptions.
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DO NOT SUBSCRIBE
They keep your card details without authority. I cancelled my subscription. They ignored it and charged anyway. Now they are trying to charge again a year later despite all the cancellation requests. Thieves AVOID AVOID AVOID!
Terrible
If you don’t buy subscription, you are forced to sit through commercials every time you open app. Stopped using a year ago, tried again today and none of cameras would connect. Don’t waste your money.
Horrible!!!! CAN’T CANCEL
I wouldn’t even give it one star! When reviewing past activity, it skips around timewise and I swear sometimes it almost records everything but when something is moving. Incredibly frustrating especially when you need video proof of vandalism and it cuts out at the very moment you need it the most. I have wondered if there was a jammer messing it up but no its just that bad!
Furthermore, I am on fourth time of trying to cancel it, and now the customer service button doesn’t even work this time! They keep telling me I successfully canceled it so I forget about it until I notice they just keep charging me. This has been going on for 10 months now, I can’t get anyone to stop it.
I’ve never given a bad review until today! I do not recommend this app.
Furthermore, I am on fourth time of trying to cancel it, and now the customer service button doesn’t even work this time! They keep telling me I successfully canceled it so I forget about it until I notice they just keep charging me. This has been going on for 10 months now, I can’t get anyone to stop it.
I’ve never given a bad review until today! I do not recommend this app.
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Scam
I’ve been trying to cancel my subscription since February of 2025 and have been ignored. The customer support button doesn’t even work in the app. Last month when I got a hold of someone they refunded me half of one months charge, but still continued charging me this month. I’ve been charged $16/ month for over a year since I tried to cancel
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Useless
Got an alert, go to look at camera but instead I have to sit through an add, then it loads the camera finally only for another pop up to happen 5 secs later Cant move camera because someone who’s not very smart decided “let’s put the adds over the controls.”Adds are fine but I don’t need one every 5 seconds and it doesn’t need to cover the controls!also you need to fix the audio after I watch the adds the audio from the add continues to play which leaves me unable to here my cameras audio!
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Non-closable ads
I started using this app about a month ago and it was COMPLETELY FINE, but now there's CONSTANT pop up ads and even some that I can't even close. Some of them also have audio that's impossible to switch off, and when I'm watching the camera, the ads block the whole screen. The recent app update said 'user experience improved' but it did the complete opposite.
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Response from developer
We're truly sorry for your experience. Security is our top priority, and we understand how critical quick access is. We appreciate your past support and take your feedback seriously as we work on improving our service. If there’s anything we can do to assist, please reach out—we value your input and want to help.
It’s a scam! Unauthorized charges!
I never saved my card details, but they continued charging me anyway. There is no option to cancel the subscription. The only way to do it is through customer support. I’ve tried to cancel three times, but all they do is offer me cashback or three free months! This is blatant fraud and the unauthorized retention of my card details! Be careful and don’t use their subscriptions!
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Response from developer
Hi, we're sorry to hear that, and we would love to take a look at the issue. Please reach out to our customer support team at supportemails@kamivision.com. Please include a screenshot of this message with your concern. We're happy to help!
Was good
Cameras work pretty decent and I could look at them for a while. Then the non stop ads came. I don’t mind ads but these ads you can’t get out of. So I can no longer open the cameras unless I pay a lot monthly. I can see paying for storing but common! I paid for 8 useless cameras.
Одна реклама
Полный шлак! Реклама сама выскакивает. Не переходите на эту программу.
Response from developer
Thank you for your feedback! To continue providing a free experience, we've introduced ads to support ongoing improvements and maintenance. However, we offer an ad-free option at a discounted rate for those who prefer an uninterrupted experience. We appreciate your support and hope you’ll consider upgrading for the best experience. Let us know if you have any questions!
Bad from the start
The app itself is mediocre at best. To add another layer of disappointment you’re forced to purchase the $24.99 (or whatever overpriced amount it is) subscription to be able to use the app, and if there is a way around it they hide the ability to bypass the subscription to access the app cause if you decline you are booted out to the login screen. Plus if you do decide to move forward with buying the subscription and there isn’t enough funds in your Apple account to cover the subscription cost it is cancelled and you have to create another login account to try again (if that doesn’t scream forced subscription purchase to even use the app I don’t know what would) and you are denied a refund even at the mention of the word in the help section of the app. Contact your bank to dispute the charge and find a different brand of bulb security cam to avoid this problem of a company. Which by the way is one company that creates the app and a different one that creates the bulb security camera bulb.
This is just a bad experience from the start and leaves you feeling taken advantage of.
This is just a bad experience from the start and leaves you feeling taken advantage of.
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Bad
To much advertising and disturbing to use the camera and human detection is not free
Ads
It’s making me watch ads before I can watch my cameras!
Scam
Garbage app, scam for every thing! This app has my phone compromised. First , it’s cloud . Now it’s ad free. Total garbage. I am a real customer. T.A.S.II
