Billing deceptive practice! App malfunction!
Even after cancelation, I still get non-authorized charges on my credit card!
Right after noticing the app was malfunctioning, having bugs and not allowing me to properly access the cameras for vigilance, I proceeded to cancel.
I noticed the charges on my credit card and barely was able to access the malfunctioning app for requesting again, the subscription canceling assurance and refund.
7 months after I am still dealing with the unresolved billing deceptive practice! I will file a formal complaint with the Better Business Bureau (BBB). And submit the issue through the European Commission's Online Dispute Resolution (ODR) platform. Besides canceling my credit card!
Right after noticing the app was malfunctioning, having bugs and not allowing me to properly access the cameras for vigilance, I proceeded to cancel.
I noticed the charges on my credit card and barely was able to access the malfunctioning app for requesting again, the subscription canceling assurance and refund.
7 months after I am still dealing with the unresolved billing deceptive practice! I will file a formal complaint with the Better Business Bureau (BBB). And submit the issue through the European Commission's Online Dispute Resolution (ODR) platform. Besides canceling my credit card!
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Cloud service Not recommended
I purchased the cloud coverage for multiple cameras. The company charged my card twice for the subscription, refunded one of the charges and canceled my service. I have went back and forth with them on multiple occasions and they do not take care of the reported issues even when providing the confirmations of the transactions. Do yourself a favor and go with a different provider. Cameras work great, but service for cloud coverage not recommended.
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DO NOT USE!!!!
I signed up for the cloud services and was paying $15.99 a month. After a month of two they started charging my card every 2 weeks I tried to email and handle the situation and they refused to give me my money back and refused to cancel/remove my card information. I had to cancel my entire card through my bank to avoid them stealing my money every 2 weeks and not even giving me the cloud services! The customer support was horrible!
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Horrible!!!
App changed and get slammed with ad after ad -even if you’re paying for a subscription, which they give you the run about when trying to cancel!!! I have tried several times and still getting charged! Seriously the absolute worst camera app and horrible customer service!!
BS
Won’t download
