Service failed to act on time-sensitive cancellation, lost $200
I used Yohana for a time-sensitive cancellation on September 5, 2025 at 11:32 AM ET, with a follow-up on September 6. The request was made within their published support hours. No action occurred before my event, and the first reply came on Monday, after the class had already passed. As a result, I lost $200.
What makes this worse is inconsistency. On other tasks, when an associate was out of office, another picked up the task and completed it before the deadline. This time, no one acted, even though the request was urgent and time-sensitive.
Support cited “out of office” and later said the service was shutting down. I’ve filed complaints with the FTC and the California Attorney General. This was a clear failure to perform the service I paid for.
What makes this worse is inconsistency. On other tasks, when an associate was out of office, another picked up the task and completed it before the deadline. This time, no one acted, even though the request was urgent and time-sensitive.
Support cited “out of office” and later said the service was shutting down. I’ve filed complaints with the FTC and the California Attorney General. This was a clear failure to perform the service I paid for.
Show more
great if you can get into the app.
This online service has helped me out with a lot of tasks that are time-consuming and they have done a good job. However, every time I try to go and assign a task or log into the app, I have a problem. The login system on both the website and the app are absolute trash. Every single time I need to reset my password, it’s infuriating. It makes me want to stop using the service.
Show more
The perfect virtual assistant!
When I started feeling overwhelmed with my schedule, I looked for virtual help. This was about a year ago. While Yohana is more personal- rather than work-based, they really take a lot off your plate! The price is extremely reasonable for what you get!
They've also updated their app since I started using them and made it even better. I also feel as if the assistants’ productivity is even more streamlined now.
Highly recommend!
They've also updated their app since I started using them and made it even better. I also feel as if the assistants’ productivity is even more streamlined now.
Highly recommend!
Show more
Poor experience
taskers dont want to work. They only do what is barely necessary.
Beware of Long Waits or No Response
I was really excited about this but do not expect this to help you in your daily life. Even planning a trip, it was nearly impossible to get a response. I waited almost 14 days and still no response from my last to-do, so I’ve decided to cancel.
