Service failed to act on time-sensitive cancellation, lost $200
I used Yohana for a time-sensitive cancellation on September 5, 2025 at 11:32 AM ET, with a follow-up on September 6. The request was made within their published support hours. No action occurred before my event, and the first reply came on Monday, after the class had already passed. As a result, I lost $200.
What makes this worse is inconsistency. On other tasks, when an associate was out of office, another picked up the task and completed it before the deadline. This time, no one acted, even though the request was urgent and time-sensitive.
Support cited “out of office” and later said the service was shutting down. I’ve filed complaints with the FTC and the California Attorney General. This was a clear failure to perform the service I paid for.
What makes this worse is inconsistency. On other tasks, when an associate was out of office, another picked up the task and completed it before the deadline. This time, no one acted, even though the request was urgent and time-sensitive.
Support cited “out of office” and later said the service was shutting down. I’ve filed complaints with the FTC and the California Attorney General. This was a clear failure to perform the service I paid for.
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great if you can get into the app.
This online service has helped me out with a lot of tasks that are time-consuming and they have done a good job. However, every time I try to go and assign a task or log into the app, I have a problem. The login system on both the website and the app are absolute trash. Every single time I need to reset my password, it’s infuriating. It makes me want to stop using the service.
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The perfect virtual assistant!
When I started feeling overwhelmed with my schedule, I looked for virtual help. This was about a year ago. While Yohana is more personal- rather than work-based, they really take a lot off your plate! The price is extremely reasonable for what you get!
They've also updated their app since I started using them and made it even better. I also feel as if the assistants’ productivity is even more streamlined now.
Highly recommend!
They've also updated their app since I started using them and made it even better. I also feel as if the assistants’ productivity is even more streamlined now.
Highly recommend!
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Poor experience
taskers dont want to work. They only do what is barely necessary.
Beware of Long Waits or No Response
I was really excited about this but do not expect this to help you in your daily life. Even planning a trip, it was nearly impossible to get a response. I waited almost 14 days and still no response from my last to-do, so I’ve decided to cancel.
App is ok, service is worthless and hurts more than it helps
I’ve used Yohana for a few weeks now and so far they have failed to complete every single task I assigned them except one. I asked for school lunch menus that were pescatarian and they sent me ones with meat over and over again with the assistant saying “here’s a menu with no meat.” I asked them to find a great local babysitter and after two weeks of waiting they just gave me the Google results for local babysitter placement services. I asked them to find some gift options for friends and they actually suggested some good things, only to ghost me right after I asked for them to order the baskets. I’ve spent more time trying to fix the failures than Yohana has saved me. They’re a complete waste of money.
And the app is pretty glitchy.
And the app is pretty glitchy.
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Awful, should have read most recent reviews
Been tracking this app for a while, and their press coverage. Finally signed up, paid for one month ($129). App promoted me to schedule time with a personal guide. App functionality didn’t work. Contacted support. Said the guide is no longer a feature yet super prominent on app AND mandatory as part of onboarding flow. Submitted a task to test - help booking flights. No insigjts into who sees this, where it goes and when I will get a response. Not secure, bad experience. Do not buy!
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Good in theory, clunky in practice
I really wanted to love this service, and I still do. If it worked it would work wonders for us. But the assistants work very slow, need a ton of hand-holding, and the app spams badge notifications when there aren’t meaningful updates. The app is also slow and the UX feels wonky.
Really bad interns, not assistants
Doesn’t live up to the promise. They don’t read, frequently make mistakes, take ages to complete tasks, and don’t know how to problem solve.
DO NOT SIGN UP
I absolutely cannot stand Yohana. It’s a waste of money. Everything found is found by using chat GPT by people that aren’t even in the US. I was told by an assistant that they laid off all US workers so that they only have to pay foreigners pennies. This is a scam. It’s all found using google. Also, my previous assistant told me they pile on LOADS of work for these assistants and give zero credit or value to them. Their work has almost tripled without paying their workers better. Why should we support a company that can’t even treat their workers right?? It’s very odd and honestly makes me sad because the cover of this app seems like it’s actually real and genuine. I’ve also seen tons of reviews that state they delete bad reviews so please be aware and do not get sucked in from false advertisement!!! TREAT YOUR WORKERS BETTER it’s 2024!!!!
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This app is the worst
They make excuses about every little thing. For example, I asked them to pick out a curling iron for me and it took them 4 months and they still couldn’t do it and told me the task was too hard. AVOID this annoying service. I would especially like to bring to attention the horrible customer service I received from “Kyle”
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This app is the worst
They committed fraud against me when I tried to order workout clothes. Instead of ordering them to my address, they ordered it to their own. They make excuses about every little thing. For example, I asked them to pick out a curling iron for me and it took them 4 months and they still couldn’t do it and told me the task was too hard. AVOID this annoying service
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Don’t join it’s all in the Philippines
It’s basically Chat gpt in the Philippines.
Game Changer
This has been a game changer for me and my family.
Hopeful, but disappointed
I had incredibly high hopes for this service, but I’ve encountered so many bugs in the app. Many of my to-do get an error message when trying to submit and I get a “can’t load details” when trying to pull the draft back up. Great idea, but the product itself needs additional QA and Support. I was so hopeful this would be helpful, but am disappointed I spent money on it.
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Great job!
Awesome app! Really enjoyed!!
Slow!
Why is the app so slow?!
Terrible. Great concept. Poor implementation
Soooo bad.
Great way to organize & complete tasks!
This service is really good at researching and curating options. Yohana has helped me plan itineraries and find flights for upcoming trips, found me a fitness trainer in my area, researched dog rescue shelters for my family, and helped me with the tasks that no one wants to do like calling the transportation toll agency to contest a ticket. It helps me get things done.
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Response from developer
We love to read this! Thanks for sharing your experience here, and for keeping us busy :)
Not helpful at all
I handed off four projects to Yohana and after 4 days I hadn’t heard anything from them and there was zero progress made. I’m a busy single mom and I hoped this would make life a little easier but I need a service that is more responsive and proactive.
