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YONO SBI UK User Reviews

YONO SBI UK
YONO SBI UK
State Bank of India
💰 Finance

Customer Experience

Positive experience39.3% of reviews
Neutral0.0% of reviews
Negative experience60.7% of reviews

~ Based on 28 written reviews from the US App Store.

Is YONO SBI UK Safe?

YONO SBI UK appears mostly safe based on user ratings. AppsHunter Safety Score for YONO SBI UK is 74/100.

This assessment is based on 37 user ratings, with an App Store average of 3.8/5.

Is YONO SBI UK Legit?

YONO SBI UK appears to be a legitimate app. AppsHunter Legitimacy Score for YONO SBI UK is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Employ me

Please for the love of God remove this absolute joke of an app off the app store, crashes, joke of a layout, too many OTP (why do I have to get a OTP when I literally just logged in 10 sec ago with one), the whole app feels like a kid made it as a school project, nothing is polished, nothing is where it needs to be, why do I need to click to know my balance, why is there no ac details when I go in more information? If you guys cannot find someone to make you an app that actually works and is optimised please contact me, this has to be the top 1 worst banking app ever created.
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CielWhatCielWhat

Worst banking app

This is easily one of the most frustrating banking apps I’ve ever used. Even a simple balance check requires multiple steps, and every update resets all biometric settings. Each upgrade forces a full setup from scratch, with repeated logins and OTPs that often don’t even arrive on time. The whole experience feels unnecessarily complex and unreliable. I genuinely wish I could give this app zero stars.
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San_ios_09San_ios_09

Buggy

Every 6-9 months I try this app to operate my SBI uk account. Today looking at the exchange rate I tried to transfer some money. The screen keep prompting me to set the purpose of the transfer and on the screen there are was no such option visible. God knows who design SBI apps, how can this be soo bad. Almost all my previous attempts have lead to similar observations. The app does not work. Please do let me know if it actually works for anyone???
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Bs53829Bs53829

Terrible app

One of the poorest app by any bank in the world. It never work in one go if you need your
money accessed on any day ( urgent or normally) SBI app will guarantee to keep you down, frustrated. This is one of the way to prove India is always behind in many things because lot of lazy , useless, incompetent and brainless people working in the many sectors in higher rank whose primary interests of working is to save their own job somehow money accessed on any day ( urgent or normally) SBI app will guarantee to keep you down, frustrated. This is one of the typical way to prove India is always behind in many things because lot of lazy , useless, incompetent and brainless people working in the many sectors in higher rank whose primary interests of working is to save their own job somehow without working , lot of show off , big words of mouth and get their salary credited on time and sleep tight.
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AMRDTOMAMRDTOM

OTP

Multiple OTP’s were required to login into the app. Fixed deposit and ISA tab needs bifurcation as it is confusing for user to note if the journey is for FD or ISA. Tenure of FD in app is not similar to the website.
SBIUK609SBIUK609

Bug

Not able to complete account application, tried scanning driving licence, couldn’t do it as the camera not detecting the licence. The frame gets black.
Mirpuri90Mirpuri90

US

Please can you make the OTP issue resolved. It takes a while, and time would have elapsed by the time you receive the OTP
US12334US12334

Good App

Very good to use
shweayshweay

YONO App

Excellent App
H GorayaH Goraya

Best in service

I like the office staff and their service is very good I met a person there whose name isvicky kaushal he guided me very well and he helped me a lot I went to the bank to open an account and he did all the work Very intelligently and very well done im very happy with the service of the bank
PhnjabiPhnjabi

Mrs Bindu Gauri Ayer

I am soo grateful for your wonderful patient personal banker Anu Asthana -who has been Very helpful indeed in setting up my mpin and helping me send funds to Indian hospital where I shall be going next week.
Thanks again and Best Wishes,
Bindu Ayer
BindugauriBindugauri

Disappointing

I think this app needs a lot of work. Login fail ! Fatal outcome! You cant just do any transaction without going through them or waiting for many minutes to just get through. Very disappointing.
Su_ghoshSu_ghosh

Too basic

Out of all the UK Banks that I transact with online, the YONO SBI UK app has to be the least impressive of the lot. It is just too basic and has been like that for years now. A part of me has been hoping for a long time that SBI will finally invest in upgrading this app, but I guess that’s wishful thinking. I hope
a day will arrive before me closing this account where I can see the following:
- Face ID enabled login. This is no longer a nice to have, rather almost a compulsion. I must admit though, the MPIN option thankfully is the next best thing to Face ID enabled login
- Ability to check latest Interest Rate. With changing interest rates, it will be extremely beneficial to see the latest rate of interest being provided by SBI
- Joint account details. Once logged in, the all should be able to display details of Joint Account holder
- Overall user experience. This app needs to go a long way to make it easier for users to navigate and get transactions done quicker
- Messaging service. A formal mechanism to raise complains or issues using chat / message in the app will be appreciated

Someday hopefully we will get all these features.
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Trouble_since_1983Trouble_since_1983

Response from developer

Hi Trouble_since_1983, We regret the inconvenience; our team is constantly working hard on supporting many more use cases and devices. We will surely get back to you once we have an update. Request you to please visit any near by branch or call our customer care on 0800 532 532 or send us an email on - customerservices.sbiuk@statebank.com to get back to you and give you a demo for our mobile banking app.

Insufficient information

I have this app which seems to let me know my balance on my savings account but I am unable to see the movement details in the account . This seems to be missing basic information! Maybe there is a way but I have not found it yet. Could the ap incorporate this basic information too?
BandaridBandarid

Response from developer

Hi Bandarid, We regret the inconvenience; our team is constantly working hard on supporting many more use cases and devices. We will surely get back to you once we have an update. Request you to please visit any near by branch or call our customer care on 0800 532 532 or send us an email on - customerservices.sbiuk@statebank.com to get back to you and give you a demo for our mobile banking app.

Maintained their reputation of worst customer experience!

In old days SBI branches and staff were known for providing worst customer service and experience. They have successfully managed to maintain that reputation while transitioning to digital services by developing one of the worst banking apps.

Struggling to open Instant Access Savings Account since several hours, either gives session time out error while providing past addresses or gives no options to select nationality and country of birth.
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Harshal ZHarshal Z

Response from developer

Dear Harshal, we regret the inconvenience; our team is constantly working on supporting many more use cases and devices. We will surely get back to you once we have an update.

YONO SBI uk

I tried several times to open a instant access savings account and failed. Other than uploading the photo identity I.e. drivers license, no other document can be uploaded or asked to upload.
sksarmasksarma

Response from developer

Dear Sksarma , Thank you for your review. Enjoy reading & keep supporting us :) If you have any feedback or suggestion, you could write to us at appfeedback.yono@sbi.co.in. We would love to hear from you!

Worst app ever!!!

I think even a corner shop or pizza shop round the corner has a better app!

Please hang your heads in shame SBI!!

Don’t your employees or managers use the app and don’t they know how worst this is??

Is this an app you develop in 2021 which takes ages to load and doesn’t let you login even with correct credentials?? There is something called Face ID which even a basic app has these days and the pathetic SBI app asks for credentials every time! It takes ages to get OTPs.

Most of the top technology or banking apps in the world are developed or supported by Indian technology companies and here you are being the biggest Indian bank and one of the world’s biggest and having a worst app.
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HonestReviews25HonestReviews25

Response from developer

Dear Customer, Please help us understand the the issue you are facing in depth. Please share the detailed issue by writing to appfeedback.yono@sbi.co.in. We'll ensure to look into it with utmost priority. Thanks!

Terrible app

I have trying to open an account using this app. I have tried almost 25 times over the past 2 weeks using several devices. The app fails on all levels. Horrible experience. I have used banking apps from The Royal Bank of Scotland for the past 10 years and even a Indian private bank app ICICI more recently without any problems however this SBI app is terrible, the experience leaves you drained.
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Boston2222Boston2222

Response from developer

Dear Boston2222, Thank you for your feedback. We regret the inconvenience caused. We were experiencing technical issues with the App which is now resolved. Please share your account details on yono.sbiuk@statebank.com if the issue persist. Regards YONO SBIUK

Basic feature missing

Edit: 25-Nov This is now resolved and I can see balance and statement

A basic feature of any mobile banking app is to be able to view recent transactions and this app fails at that. How can such a basic feature is missed. If I get an alert notification of a transaction (which is not a spend) I’ve no way to identify what it is about from YONO app, unless I login to net banking.
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Rahul_tdhRahul_tdh

Response from developer

Dear Rahul_tdh, Thank you for your feedback. Once you log into the app, the home page shows " My Account" if you click on the link you will see two tabs : " A/c Summary" and " A/c Statement". This will help you to view your transactions. Hope this helps. If you need any further assistance please feel free to contact us on yono.sbiuk@statebank.com. Regards YONO SBIUK

Poor app

The app offers very poor customer interface. Most of the times it fails to login and shows error ‘Request Timed Out’. I have never seen a banking app that does this. Can i please request the developer to perform a user testing by downloading the app as it seems the app has a login bug which times out the login request. Sometimes when you enter the passcode it shows same error.
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ammjgfyammjgfy

Response from developer

Dear ammjgfy, Thank you for your feedback and apologise for the inconvenience caused. Request you to set your 6 digit MPIN to login the App, if the problem persists please share your account details at yono.sbiuk@statebank.com for our technical team to provide a resolution. Regards YONO SBIUK