YOOX User Reviews

Customer Experience

Positive experience66.3% of reviews
Neutral9.0% of reviews
Negative experience24.8% of reviews

~ Based on 335 written reviews from the US App Store.

What users say

Is YOOX Safe?

YOOX: Shop fashion online appears safe based on user ratings. AppsHunter Safety Score for YOOX is 98/100.

This assessment is based on 42,243 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.1% of ratings point to a safe experience
1.3% of ratings suggest some concerns
1.6% of ratings point to a risky experience

~ Based on 42,243 App Store ratings for YOOX.

Is YOOX Legit?

YOOX: Shop fashion online appears to be a legitimate app. AppsHunter Legitimacy Score for YOOX is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Disigne

New web designe is terrible. Your product is expensive

Ordering

I have been a customer a long time. It use to be very easy to order. Now your website is very difficult to order from.

👏🏻

Los mejores en designer los mejores descuentos aquí los pueden encontrar gracias YOOX 💪🏻🙏🏼

Yoox

Best site excellent choices and styles availability

Best shopping experience

Very good quality clothing

Excelente

Nice and excelente

love it

best place for fashion

Prix trop élevé

J’aime beaucoup YOOX et j’etais une très grande acheteuse comme vous pouvez constater dans mon historique mais les prix sont beaucoup trop élevés pour des articles de très anciennes collections et ce n’est pas normal! Je pense que vous avez perdu beaucoup de ventes en plus avec Vînted!

10/10

Reliable and fast shipping 🫡

Disappointed with Money YOOX Credit Restrictions

I’m very disappointed with the Money YOOX credit system. I had available Money YOOX credit, but I was unable to redeem it when choosing Apple Pay as my payment method. Customers should be able to apply their store credit first and then pay any remaining balance with their preferred payment method, including Apple Pay. This limitation makes the credit far less useful and creates a frustrating shopping experience.
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Nice products but prices are too high

Yoox used to have awesome sales like the 35% countdown to 15% over several days, don’t see that anymore. Also took away our benefits for members which was the 10% discount on new arrivals. Don’t d not even get a birthday coupon. A lot has changed and not for the better🤷‍♀️

The Best

The garments I’ve purchased on YOOX have been phenomenal over 20 years.

f

This is extremely difficult due to the high cost of shipping, or the free shipping fee for return requests and the exorbitant cost of refunds.

Terrible New Website and App

Smart sale section has been removed, the new website and app just made everything more difficult to navigate and slowed the system down they didn’t make anything better. Revert it, fire your development team and make prices better

Too expensive

Getting very expensive. Need to reduce price.

Great service

Great service

Great deals

I don’t mind buying a season or two back if the price is right.
Not loving new return fees!!

Canceling orders with available items!

Multiple times this site has just canceled my orders when items are still available and won’t match the cost when the item was placed. It’s unfair business practice!

Love this app

This app makes it so much better for browsing on your phone. It’s simple and user friendly, without glitches of any kind. The search bar makes It even easier as It categorizes everything for you and let’s you filter your searches. One of the best clothing apps out there in my opinion despite the prices of the merchandise sometimes being sketchy. Always double check they don’t list the same item twice differently priced.
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Great inventory, but high-risk return process

I’ve been a loyal YOOX customer for years, which is why this is 2 stars instead of 1. Their range and prices are impressive, but their return and refund process is a major liability. My last return got stuck due to a UPS technical issue, and YOOX did absolutely nothing to help. Customer service completely ignored my emails. I am now forced to file a chargeback with my credit card provider. Download and buy with caution.
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