Great content, weird download glitch
App is great. I use it a lot. It has a lot of series that other apps don’t. Two things, it has a little tendency to crash and need to be relaunched, which is not a big deal. The second is that if I download a series and watch it offline, the episodes will suddenly have a loud female voice over in like Thai (I think). I can’t get rid of it through the settings. Even when I’m back online it’s still there until I delete the downloaded episodes. Very odd, very perturbing, effectively disruptive. If fixed would be a very very good app.
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Trash App and Trash Customer Service
I am extremely disappointed with my experience using the Youku Global app. The subscription pricing was misleading — the app displayed a first‑year VIP price of $28.99, but I was charged $37.99. The interface never indicated what currency the price referred to, which is unacceptable for an app downloaded from the Australia App Store.
When I contacted customer service, the response was unhelpful and dismissive. They simply told me that “Apple Pay cannot refund” and asked me to contact Apple myself, without addressing the misleading price display at all. This kind of customer service is extremely poor and shows no responsibility toward users.
The app experience itself is also very disappointing. The app sometimes crashes for no reason. If I pause a drama, it often cannot resume playback — I have to close the app completely and restart it. The audio language settings are frequently incorrect or switch unexpectedly. There is also no “skip intro” function, which every modern streaming app should have.
As someone who purchased both Youku and iQIYI VIP at the same time, I can confidently say that Youku deserves 0 stars. iQIYI is far more stable, user‑friendly, and reliable. I strongly recommend choosing iQIYI instead of Youku.
When I contacted customer service, the response was unhelpful and dismissive. They simply told me that “Apple Pay cannot refund” and asked me to contact Apple myself, without addressing the misleading price display at all. This kind of customer service is extremely poor and shows no responsibility toward users.
The app experience itself is also very disappointing. The app sometimes crashes for no reason. If I pause a drama, it often cannot resume playback — I have to close the app completely and restart it. The audio language settings are frequently incorrect or switch unexpectedly. There is also no “skip intro” function, which every modern streaming app should have.
As someone who purchased both Youku and iQIYI VIP at the same time, I can confidently say that Youku deserves 0 stars. iQIYI is far more stable, user‑friendly, and reliable. I strongly recommend choosing iQIYI instead of Youku.
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垃圾
主页不推早春推烟灰，app实时热度第一是早春你开屏弄烟灰？你指望那些死腐女能给你贡献什么热度？大小王分不清楚了？
日本語字幕
新作にもなくて、日本では他アプリを使う人のほうが多いと思います。メインプラットホームで日本語付けてくれないのはこちらだけです
新作にも付けてくれないなら次の更新(課金)はしません
新作にも付けてくれないなら次の更新(課金)はしません
Response from developer
フィードバックありがとうございます。YoukuGlobalService@alibaba-inc.comまでお気軽にメールをお送りください。また、YOUKUを起動し、「マイアカウント」から「アプリフィードバック」を選択してフィードバックを送信することもできます。今後のアップデートでこの問題の解決に努めてまいります。5つ星の評価をいただき、大変光栄です。今後とも変わらぬご愛顧を賜りますようお願い申し上げます。
광고
광고가 너무 떠요 ㅠㅠ 당연히 결제하고 보는건데도 광고가 1분에 1번씩은 뜨는 느낌 광고 뜰 때는 드라마 소리도 안 들리고요… 없애려고 하면 창으로 계속 들어가지고 너무 불편합니다 ㅠㅠ 자막은 그냥 넘어가줄만한데 광고 계속 뜨는 건 진짜 고쳐야 할 것 같습니다!
