Horrible App
I have never had an issue connecting things but this app is horrible. I got 2 of the Luna Mist Diffusers because I loved the features you could use with it in the app. Now I cannot use a thing. Extremely disappointed!
Sooooo frustrating
I have deleted and re-downloaded this app but the issue with the timing for the sound and light is incredibly frustrating making me not want to even use it anymore. Even when the time set for the sound is at least 10 min after the time for the light the error message still pops up. It’s very glitchy.
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Unable to recreate a routine
My AromaConnect has been perfect, however after getting disconnected from the power, it will no longer allow me to recreate my routine. Keep receiving sound start time should be greater than LED and diffusion start time. No matter what I do, I receive this message. What a piece of junk.
Impossible/ update
I bought this hoping for a good product. But this has been a nightmare. I had it connected once, but couldn’t set it up correctly on the app, then i had to change the internet and it recorded the info ok but would not connect again i reset the light to factory settings , it idid not help then i deleted the app and downloaded again. I upgraded the settings. I send the email to reset password, but never receive a link.
Im ready to return it if i cant get help.
UPDATE: i finally found a link reset email in my junk box and was able to rest that. But it will not connect no matter what!
I made sure location was on and went to check wifi but it shoes no wifi at all for the appliance nor anyway to redo that now.
I did the swipe and try to reconnect , I don’t know how many times!
I rebooted my phone as well, NOTHING WORKS! At least as far a the app is concerned.
Very very dissappointed and frustrated
Forget going to app support it just takes you to the ordering site for young living
UPDATE: it finally connected after about the 20th try. I then set up routines etc.
then the next day went to hit rest routine and they had all disappeared! It shows it connected to blue tooth in my blue tooth file, but not in the app. So i had to connect it again and go through the whole multiple tries again!
This is aggravating i guess the only way to really work it good is to do it manually.
Update: its been working fine since last update but recently started turning on by itself and not running according to the settings, i cannot set the times on it anymoreto adjust length of time to run or diffise etc the box comes up empty
Im ready to return it if i cant get help.
UPDATE: i finally found a link reset email in my junk box and was able to rest that. But it will not connect no matter what!
I made sure location was on and went to check wifi but it shoes no wifi at all for the appliance nor anyway to redo that now.
I did the swipe and try to reconnect , I don’t know how many times!
I rebooted my phone as well, NOTHING WORKS! At least as far a the app is concerned.
Very very dissappointed and frustrated
Forget going to app support it just takes you to the ordering site for young living
UPDATE: it finally connected after about the 20th try. I then set up routines etc.
then the next day went to hit rest routine and they had all disappeared! It shows it connected to blue tooth in my blue tooth file, but not in the app. So i had to connect it again and go through the whole multiple tries again!
This is aggravating i guess the only way to really work it good is to do it manually.
Update: its been working fine since last update but recently started turning on by itself and not running according to the settings, i cannot set the times on it anymoreto adjust length of time to run or diffise etc the box comes up empty
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Waste
No matter what I try the Lunamist will not connect to the app! So frustrating!!!
Impossible
I bought this hoping for a good product. But this has been a nightmare. I had it connected once, but couldn’t set it up correctly on the app, then i had to change the internet and it recorded the info ok but would not connect again i reset the light to factory settings , it idid not help then i deleted the app and downloaded again. I upgraded the settings. I send the email to reset password, but never receive a link.
Im ready to return it if i cant get help.
UPDATE: i finally found a link reset email in my junk box and was able to rest that. But it will not connect no matter what!
I made sure location was on and went to check wifi but it shoes no wifi at all for the appliance nor anyway to redo that now.
I did the swipe and try to reconnect , I don’t know how many times!
I rebooted my phone as well, NOTHING WORKS! At least as far a the app is concerned.
Very very dissappointed and frustrated
Forget going to app support it just takes you to the ordering site for young living
UPDATE: it finally connected after about the 20th try. I then set up routines etc.
then the next day went to hit rest routine and they had all disappeared! It shows it connected to blue tooth in my blue tooth file, but not in the app. So i had to connect it again and go through the whole multiple tries again!
This is aggravating i guess the only way to really work it good is to do it manually.
Im ready to return it if i cant get help.
UPDATE: i finally found a link reset email in my junk box and was able to rest that. But it will not connect no matter what!
I made sure location was on and went to check wifi but it shoes no wifi at all for the appliance nor anyway to redo that now.
I did the swipe and try to reconnect , I don’t know how many times!
I rebooted my phone as well, NOTHING WORKS! At least as far a the app is concerned.
Very very dissappointed and frustrated
Forget going to app support it just takes you to the ordering site for young living
UPDATE: it finally connected after about the 20th try. I then set up routines etc.
then the next day went to hit rest routine and they had all disappeared! It shows it connected to blue tooth in my blue tooth file, but not in the app. So i had to connect it again and go through the whole multiple tries again!
This is aggravating i guess the only way to really work it good is to do it manually.
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Impossible
I bought this hoping for a good product. But this has been a nightmare. I had it connected once, but couldn’t set it up correctly on the app, then i had to change the internet and it recorded the info ok but would not connect again i reset the light to factory settings , it idid not help then i deleted the app and downloaded again. I upgraded the settings. I send the email to reset password, but never receive a link.
Im ready to return it if i cant get help.
UPDATE: i finally found a link reset email in my junk box and was able to rest that. But it will not connect no matter what!
I made sure location was on and went to check wifi but it shoes no wifi at all for the appliance nor anyway to redo that now.
I did the swipe and try to reconnect , I don’t know how many times!
I rebooted my phone as well, NOTHING WORKS! At least as far a the app is concerned.
Very very dissappointed and frustrated
Forget going to app support it just takes you to the ordering site for young living
Im ready to return it if i cant get help.
UPDATE: i finally found a link reset email in my junk box and was able to rest that. But it will not connect no matter what!
I made sure location was on and went to check wifi but it shoes no wifi at all for the appliance nor anyway to redo that now.
I did the swipe and try to reconnect , I don’t know how many times!
I rebooted my phone as well, NOTHING WORKS! At least as far a the app is concerned.
Very very dissappointed and frustrated
Forget going to app support it just takes you to the ordering site for young living
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Will not connect to WiFi
Has only connected once and then did not keep memory for wake up routine…. Too much money for a piece of plastic
Great diffuser and great smart app features
I love this diffuser and this app. It’s been on my kitchen counter for the last year or so and it turns on every morning automatically with a nice essential oil blend to help my morning routine.
Sound options not enough
Love the diffuser and the app, but the sound only having an option for 7hrs and 59 minutes is frustrating. I enjoy turning this on an hour before I go to bed and settling down with the diffuser. I have to change my wakeup time to way earlier so that the sounds come back on, but it wakes me up every time. And the light with the time comes on soo bright. It’s super frustrating. I’m saddened that in 6 months, there’s been no progress in improving these things. Also, the lights for the diffuser and sound on top do not turn off. I have to put oil bottles on top so they don’t disrupt my sleep.
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Won’t reconnect
Connected fine to my diffuser the first time but after having it unplugged for a while I had to forget the device in order to reconnect it. I followed all the steps to forget the device and now it won’t reconnect because it says the WiFi is wrong every time.
Awful
Cannot get it to connect no matter what I try!
New account needed - Not your YL login
Bear with me, I promise this ends on a good note! But first a small tale for your reviewing entertainment.
Ok, so for the life of me I couldn’t even get IN TO the aroma connect app.
Finally, after making sure my browser security settings were not blocking my login, deleting and reinstalling, restarting my phone, etc etc to no avail… I have in and called the support number.
After a lovely chat with the agent, who was advising me of the firmware updates (how do I do this if I can’t login to the app), she suggested something that seemed like blasphemy - create a new account, or delete my account and make a new one (!?!). This finally clued me in - and I asked for clarification/scoffed at deleting my account, ‘but I can’t delete my account(!) / I’m supposed to use my YL login, right??’
**lightbulb moment**
You need to CREATE AN ACCOUNT TO USE.
The account is separate from your YL account 🤦♀️
LOL. I suggested they add this info to all of the instruction guides.
Wouldn’t hurt to add a disclaimer on the app screen either; ‘This requires separate account from your YL login’.
Hopefully you all don’t run into this same issue and get a chuckle out of my review.
Once in to the app, make sure you choose the right device type (the alarm clock diffuser is the Wake-up Light, not Luna Mist).
Love the light changing options.
Love that you can specify labels for what’s in the diffuser pods so you don’t have to open if you can’t remember what you put in there.
Love the routines you can create.
Ok, so for the life of me I couldn’t even get IN TO the aroma connect app.
Finally, after making sure my browser security settings were not blocking my login, deleting and reinstalling, restarting my phone, etc etc to no avail… I have in and called the support number.
After a lovely chat with the agent, who was advising me of the firmware updates (how do I do this if I can’t login to the app), she suggested something that seemed like blasphemy - create a new account, or delete my account and make a new one (!?!). This finally clued me in - and I asked for clarification/scoffed at deleting my account, ‘but I can’t delete my account(!) / I’m supposed to use my YL login, right??’
**lightbulb moment**
You need to CREATE AN ACCOUNT TO USE.
The account is separate from your YL account 🤦♀️
LOL. I suggested they add this info to all of the instruction guides.
Wouldn’t hurt to add a disclaimer on the app screen either; ‘This requires separate account from your YL login’.
Hopefully you all don’t run into this same issue and get a chuckle out of my review.
Once in to the app, make sure you choose the right device type (the alarm clock diffuser is the Wake-up Light, not Luna Mist).
Love the light changing options.
Love that you can specify labels for what’s in the diffuser pods so you don’t have to open if you can’t remember what you put in there.
Love the routines you can create.
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Won’t connect to my devices
I have had no luck getting this app to connect to my wall diffuser - and I do basic device troubleshooting for my job. I love my LunaMist, but I guess I’ll be using it without this app. My mom got both the LunaMist and the Wake-up light, but I could not get either of hers to connect to her connect either. I have iPhone, she has Android. We may just have to wait until this app has had more development before it’s going to be useful.
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Love the app but not impressed with the nightlight
I had no problems connecting to the app for the LunaMist. I only gave 4 stars due to the nightlight. I first turned the diffuser to indefinite but it was too strong for the area it was placed in. I decided to create routines so that it wouldn’t use as much of the oil. This works great for the diffuser part but the nightlight only works with the diffuser running so hopefully, no one needs the nightlight when the diffuser is scheduled to be off. This issue may be more on the design of the diffuser than the app but this is the only place I knew where to leave a review.
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Help
When setting up a password or the internet password the app will not except lowercase y. It puts a u in instead. It will only except the y as a capital.
Cannot connect to WiFi
I have both the LunaMist and Wake-Up Light diffusers. I have tried several times to connect them to my 5G network and can’t do it. I’ve deleted the app, reinstalled, and still don’t have any success.
Effortless aromatherapy at your fingerprints
I love this app! It is user-friendly, with an intuitive interface that makes it easy to set up and customize my diffuser sessions. Nothing better than coming home to the fresh smell of orange! I experienced a seamless Bluetooth connection that allowed me to effortlessly integrate essential oils into my daily routine. This is app is perfect for anyone looking to enhance there Smell so wellness with minimal hassle.
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Frustrated
When I first connected all worked great. About a week later I couldn’t use the app to turn on the Luna Mists. I even had to unplug them to reset to turn on manually. Just now I had to uninstall the app and reinstall it to finally get them to work again. I love being able to use the app to control them but it is frustrating when it doesn’t work correctly.
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Was working… see update!
I’m not one to leave reviews, but this has been nothing short of a nightmare. Getting my first two diffusers to connect was less than magical. Certainly not easy, and I’m tech savvy. Now, I’ve been trying to get my third diffuser connected for 2 days. It won’t connect no matter how many times I try and troubleshooting ideas thrown my way. One of which was uninstalling app and reinstalling. Guess what… that locked me out of my account and even if I do a password reset the reset password is not accepted. I’ve been so tempted to send all three diffusers back!
Update!
I’m thankful to finally report that everything is finally working as advertised.
We only wish the “rest” routines allowed us to run the machine for longer than 7 hours and 59 minutes. If using this for children— they need more than 8 hours of sleep and the turning off earlier than that can wake them. Suggested sleep times from the medical community: 6-13 year olds need 9-12 hours and 14-17 year olds need 8-10 hours. Please look into updating the app to allow longer sleep periods!
Update!
I’m thankful to finally report that everything is finally working as advertised.
We only wish the “rest” routines allowed us to run the machine for longer than 7 hours and 59 minutes. If using this for children— they need more than 8 hours of sleep and the turning off earlier than that can wake them. Suggested sleep times from the medical community: 6-13 year olds need 9-12 hours and 14-17 year olds need 8-10 hours. Please look into updating the app to allow longer sleep periods!
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