Inconvenient now
Before when you booted up the app you had the option of the app remembering your username, now it’s not even an option. And makes navigation inconvenient. Other banking apps have this why doesn’t this one? Definitely worth 2 stars.
Bank app
The app keeps logging me out of my account other than that it’s a great way to see my balance
The transfer button on the app is not working
Was working flawlessly until two weeks.
Was unable to make a payment for my loan and almost went delinquent Until I was able to stop by my local branch to submit payment. I am not too happy.
iPhone 14 Pro on iOS 17.6.1
Was unable to make a payment for my loan and almost went delinquent Until I was able to stop by my local branch to submit payment. I am not too happy.
iPhone 14 Pro on iOS 17.6.1
Payment To Loan
Don’t know what happened but all my of sudden can’t make loan payments through app. When you click on your loan there is a button that says pay. Well that button now is completely gray doesn’t say pay anymore just gray box. When you click on that pay box it’s supposed to go to another page with 3 options. It shows it 3 boxes all gray then goes right back to original page. So no way to make loan payments through bank app. This needs to be fixed.
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Terrible update
This new app is terrible along with the website design. I shouldn’t have to login multiple times to do things between my accounts. All transactions are never shown. Whoever designed this app and the website needs to go back to school for more training and also maybe some customer service training.
Can’t do anything
Every time I try to do anything besides check how much money is in my account, the app bugs out or freezes. It’s the most useless app I’ve ever used and have to call the bank whenever I need anything right.
Ok app
The recent update now includes Premier Banking advertisements. Please stop.
Trash App.
The Premier Bank won’t allow to transfer more than $5000 to my Ohio Homebuyer Plus account. They have transfer limit $5000 daily,
$10000 weekly and $20000 Monthly.
Seriously!!!! And when i talk banker about it, they don’t knew it. Also external transfer not working at all for even $50 after successful linking account. This is unexpected.
$10000 weekly and $20000 Monthly.
Seriously!!!! And when i talk banker about it, they don’t knew it. Also external transfer not working at all for even $50 after successful linking account. This is unexpected.
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#bringbacktheold
Wish you’d bring back the old app. The new one is horrible and lacking compared to the old app. Sometimes you don’t need to update everything. #bringbacktheold
Bank transactions
I make a payment every month sometimes early and the bank won’t generate the payment till the due day of course I know why they want to make their interest on the loan payment but I am questioning why I show every payment on my app but one of the payments is not showing on the app but they are telling me my account is current how do I know my balance is correct just cause they tell me on the phone it is and there is a glitch on their system as to why it’s not showing on the app so if you delete app and reinstall it should update and show on the app!! I don’t know whether to trust this bank or not!!
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Zero stars- terrible app. Your app info will be wrong.
Forget the app and stick with the online website or in person. Sure, I could see the balance of my accounts and transfer money when needed, but it’s sorely lacking if you want to do anything more complicated!! For example, managing a mortgage! The app shows different info than the online site and both were different from the info I received from a real person. Fortunately, I caught the discrepancy! Oh, and the new “better” app/online update made my scheduled transfers disappear and caused late payments. I’m sick of having to call and stop in person constantly because your technology doesn’t work, Premier!! Very unsatisfied!!!!
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Terrible!!!
BRING BACK THE INSTANT TRANSACTION NOTIFICATION!!!! I WANT TO BE ALERTED EVERY SINGLE TIME MY ACCOUNT HAS A TRANSACTION I.E WITHDRAWAL OR DEPOSIT!!! THE OLD APP WAS WAY BETTER!!!!
Zelle Connection Issues
Trying to get Zelle set up through the app, every time I try and verify through message, email, phone, it will go through then say error has occurred. Hoping the issue gets fixed soon.
Response from developer
Hi Calista, we are so sorry to hear that you are experiencing trouble with Zelle®. Can you please contact our Client Solution Center at 1-877-367-8178 if the issue persists?
New bank app is terrible!!!
I wish I still had the old bank app. I would like the new app if they fixed it, but if it is going to continue to work like it is currently “working”, then I’d rather have the old one back. I admit I love the balance that is shown on the new app under each deposit or transaction, but the other problems outweigh that one good thing. For example, on the old app, when I made a payment to my home mortgage, the new balance was immediately reflected. My payments were all visible. Today if I go to the app, it won’t show all my payments. I had to call the bank recently to verify that indeed all my payments were on track. I shouldn’t have to do this! Also if I transfer from my savings to my checkings the same problem occurs. Instead of my balance being IMMEDIATELY updated, it still reflects the old balance. It is very annoying. There are other problems but I don’t have the space to write them. Please, please fix the new bank app. It is TERRIBLE TERRIBLE TERRIBLE.
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Response from developer
Thank you for your feedback. We care about our customers and want you to enjoy a premier digital banking experience each time you use our app. We will share your feedback with our Digital Banking team so that we can better serve you and other customers in the future.
Checking account
I would like to have my check #’s on the main page so I don’t have to start at the top and open each listing to find out which check has been cashed. It would be much easier to go back to the item I just looked at rather than starting at the very top each time.
Response from developer
Thanks for the feedback! We want every user to have an excellent experience when using our new app and are sorry to hear that we didn’t reach that level for you.
I ❤️ My Mobile Banking Account !
Can’t Imagine My Life Without It❤️!!!!!
Premier banking app
Love it easy to use
Banking at my fingertips dowager any easier than that
Banking at my fingertips dowager any easier than that
Response from developer
We are so glad to hear that you are enjoying our app and features! Thank you for choosing Premier Bank.
Memo Line Doesn’t Save
I enjoy the layout of the mobile banking app. I like how it categories each transaction. However, it is rather frustrating that whenever I try to type in a memo for the transaction, it does not save and immediately is blank when I reopen it. I strongly dislike that this feature does not work, because it is important to me to keep track of exactly what each expense went toward, and it is unfortunate that the feature is there to write a memo about it but does not work.
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Response from developer
We are so sorry to hear that you are experiencing trouble with adding a memo for your transactions. Can you please contact our Client Solution Center at 1-877-367-8178 if the issue persists?
Horrible update
The previous version i thought worked really well. When this version came out I was pleased to hear about it having user preset account alerts, which the previous version was lacking. Needless to say, this version is horrible !! I signed up for balance alerts for when my account drops below a certain amount. Well, my account dropped below the preset amount two months ago and it took 3 days to get a text message telling me my account was under the preset limit. I know this because I check my accounts at least one time daily and I saw tue balance drop under 3 days prior. It has since dropped below on a couple of occasions and I have yet to get notified. Also, when transferring money from one Premier account to another through the app, it used to go through immediately. Now if takes several minutes and sometimes hours to transfer. Not sure what happened, but I am truly dissatisfied. We have been banking here for 40 years, through all the name changes, and we are actually considering moving to another bank. Not only due to these app issues but we have been frustrated pulling up to a Premier Bank ATM on several occasions in the past 3 months only to find the ATMs are “out of service”. Have never had this happen prior.
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Response from developer
We are sorry that you had a less than ideal customer experience. We would like to discuss this with you in more detail. Please reach out to our Client Solution Center at 1-877-367-8178 so that we can make sure you enjoy a premier banking experience the next time we serve you.
The worst upgrade
This “upgraded” app removed all the useful functionality.
For instance…
-Can’t disable or enable my card.
-Don’t get alerts in a timely manner.
For instance if i use my card i use to get instant messages. Now its closer to midnight. How’s this helping me to detect fraud?
For instance…
-Can’t disable or enable my card.
-Don’t get alerts in a timely manner.
For instance if i use my card i use to get instant messages. Now its closer to midnight. How’s this helping me to detect fraud?
