Ypsomed mylife App User Reviews

Name: Ypsomed mylife App
Rating: 4.18051 (770 reviews)

Ypsomed mylife App

SINOVO health solutions GmbH

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No longer fit for purpose

My Ypsomed pump is still under warranty until May, but the My Life app no longer works. To be fair it has never actually worked properly - issues with the Bluetooth, failure to link to the cloud, constant pop up prompts etc etc etc - but I have limped along with it for years. But I recently had to replace my phone, and after over 2 hours on the phone to the pump hotline I was told the problem was a compatibility issue, and that the app had not been updated to work with anything later than iOS 18. What? That came out 18 months ago. I’m disgusted. Currently waiting to get set up with hybrid closed loop on the CAM app. It had better be an improvement. Between the rubbish performance of the Libre sensors (also not kept up to date with newer phone operating systems apparently) I’ve just about had enough. These companies are producing expensive products designed to work with phones, but not ensuring that they keep up compatibility-wise. Not good enough.

Pegletbee

4 months ago

Response from developer

Hello Pegletbee, thank you for your feedback. We regret that you have encountered issues. The local Ypsomed Diabetescare Customer Support is available at https://www.mylife-diabetescare.com/customercare to address your concerns as quickly as possible and forward them to the development team.

Life changing

Amazing and life changing. I’ve noticed a few patch fixes that have improved connectivity to the pump from the phone. There is one glitch that has never been fixed since the app was created. When I type in blood glucose and carb amount and click calculate and before I press yes to deliver I get an option screen with two blank tiles. I always click the right tile which I assume means deliver or agreed to delivery. It would be great if this was fixed.

Binternational

a year ago

Great app - recently buggy

App has been fantastic up until the last few months. The app has a bug where it’s not saving insulin values and often errors out when communicating with the server. I often either have to manually add the calculated insulin because it saves the BGL and carb values, but not the insulin, or I have to run through the calculator an extra time or two so that it saves the insulin values. I can see that others have reported similar issues so it may be something the devs need to look into.

'Chul

a year ago

Response from developer

Hello 'Chul, thank you for your feedback. We regret that you have encountered issues. The local Ypsomed Diabetescare Customer Support is available at https://www.mylife-diabetescare.com/customercare to address your concerns as quickly as possible and forward them to the development team.

New update stuck on loading screen

Ever since the new update there are times when I open the app and I am unable to get past the loading screen. This is extremely frustrating as I have to either restart my phone or close and open the app repeatedly until it works and is extremely inconvenient when calculating dosages before a meal. The app is essentially non-functional as this occurs so often. Please fix this.

12647585858

2 years ago

Response from developer

Hello 12647585858, thank you for your feedback. We regret that you have encountered issues. The local Ypsomed Diabetescare Customer Support is available at https://www.mylife-diabetescare.com/customercare to address your concerns as quickly as possible and forward them to the development team.

Needs updates

This app used to be good, but it’s been glitchy for a while. The app takes a long time to load, so I usually have to close it and reopen it. Often when I enter data it only adds the BGL and carbs to the logbook but not the insulin dose. This is dangerous if I don’t notice that it’s done it, so the next calculation doesn’t allow for insulin on board.
When I contacted support, they said to delete the app and reinstall it. That worked at first but I still have the same problems. Please fix it ASAP!

robynsensei

2 years ago

Response from developer

Hello robynsensei, thank you for your feedback. We regret that you have encountered issues. The local Ypsomed Diabetescare Customer Support is available at https://www.mylife-diabetescare.com/customercare to address your concerns as quickly as possible and forward them to the development team.

Great when it works

When this app is working it is such a game changer. After deleting & reinstalling it I couldn’t get through a whole week without problems. I had to calibrate several times as my levels were out by over 10!! Sounding the alarm either when it thought I was low or high. Often had to wait 30 minutes for the transmitter to find signal. Deleted it so I could sleep as it kept saying transmitter list signal fir over 3 hours.

Crawford9

2 years ago

Response from developer

Hello Crawford9, thank you for your feedback. We regret that you have encountered issues. The local Ypsomed Diabetescare Customer Support is available at https://www.mylife-diabetescare.com/customercare to address your concerns as quickly as possible and forward them to the development team.

What a faff

Oh my god! If this is the future then beam me up Scotty. If you can actually get the app connected it is possible to calculate a bolus .......eventually going from app to glucose metre to pump to app , is this really progress! Come back Animas all is forgive. Connectivity! Connectivity! Connectivity! If only this was possible for a modicum of time, every time you leave the app it’s a nightmare to reconnect. Thankfully I don’t have this problem with other apps I use otherwise I think I would have been out with the shotgun or razor blades a long time ago as the problem has ……….persisted!!!

Lump60

2 years ago

Response from developer

Hello Lump60, thank you for your feedback. We regret that you have encountered issues. The local Ypsomed Diabetescare Customer Support is available at https://www.mylife-diabetescare.com/customercare to address your concerns as quickly as possible and forward them to the development team.

I’m new, but I am excited to use this app!

I was diagnosed with type 1 diabetes in May of last year, and it’s been an everyday struggle with calculating the insulin I need to have and keeping track of my glucose levels, but MyLife has already helped and I’ve only had this app for like 2 hours! I’m excited to edit this review once I’ve used MyLife more, because I’m sure it will be wonderful. :)
Hi, I’ve been using for a month or so now, and I LOVE IT. I love that it gives you the .0 things too!

Madz The First

2 years ago

Response from developer

Hello Madz The First, thank you for the positive feedback. We are glad that you find the app helpful. For questions or assistance, the local Ypsomed Diabetescare Customer Support is available at https://www.mylife-diabetescare.com/customercare.

Disappointing

I was very excited at the prospect of this app linking up with my Dexcom G6 to eliminate a lot of manual entry but unfortunately I would say it successfully links up with my Dexcom less than 10% of the time. I still have to manually enter my Blood Glucose level to be able to calculate how many units of insulin to take. Also has a lot of alarms about not linking to the Dexcom, many of which I don’t seem to be able to turn off, which is a bit of salt in the wounds 😬

nativacase

2 years ago

Response from developer

Hello nativacase, thank you for your feedback. We regret that you have encountered issues. The local Ypsomed Diabetescare Customer Support is available at https://www.mylife-diabetescare.com/customercare to address your concerns as quickly as possible and forward them to the development team.

Often OK… sometimes not.

1. The app has problems getting “stuck” on a glucose reading or insulin on board. Led to a really good hypo once, when I believed the app!
2. Needs to have a way to revise data that you’ve input, eg pressing wrong insulin amount, or deciding differently after you’ve typed in the number.
3. Would be nice to offer a table of past glucose readings.

X y z z y

2 years ago

Response from developer

Hello X y z z y, thank you for your feedback. We regret that you have encountered issues. The local Ypsomed Diabetescare Customer Support is available at https://www.mylife-diabetescare.com/customercare to address your concerns as quickly as possible and forward them to the development team.

Stressful,frustrating and totally unhelpful app

As many others have highlighted in their reviews I experience constant issues with the Bluetooth connection between my phone and the app. This means that whenever I want to give a bolus it shows that it’s not connected so I have to turn my phone off then on before I can give a bolus. If you’re distracted during this process it’s very easy to forget that you haven’t actually given the bolus and end up high. It’s a complete PIA! I have changed my phone x 3 same issue, also reported several times.
I would not recommend. Ypsomed when are you going to sort out this problem? Diabetes tech is supposed to lighten the 24hr burden of managing diabetes not make it more stressful!

Pissedoffpumpuser

2 years ago

Response from developer

Hello Pissedoffpumpuser, thank you for your feedback. We regret that you have encountered issues. The local Ypsomed Diabetescare Customer Support is available at https://www.mylife-diabetescare.com/customercare to address your concerns as quickly as possible and forward them to the development team.

Good app but needs refinement

I love the flexibility this app gives you but please look at the following refinements:
-Dark/ Night mode.
-Auto Cloud Sync after a new entry ( I have to manually sync and resync. to get the cloud updates after new entries).
-Watch ⌚️ app seems to fail to update and have to be reloaded and relaunched a couple of times to get the trend and current BGL values to update.

Odd On3

2 years ago

Great support

Since I started using this app it’s given me a better understanding of my diabetes. I love how it calculates your insulin amount to take and let’s you know how much insulin you have on board to be able to adjust if you need to. 100% happy with this app

QuintessenceA

3 years ago

Change of life

Since using this app my life has changed, recently being diagnosed with type 1 diabetes has meant a whole lifestyle change, but the app has made things so much easier to allow me to check my intended food intake and work out what I require to balance my required insulin dose, just brilliant, and more items are added frequently to expand the menu, luv it!

Sid’s wingman

3 years ago

Needs to be better

I’ve been using this since Dec’22 on an iPhone SE 2020 and SE 2022. Updated to 2.1.1. In order to get reliable connection with the phone I have to close app after use and restart it before use. Also, if I don’t do this, the mylife app is the main battery user. On a daily basis when I try to bolus I still get the “bolus running” message when it’s not. This is very frustrating especially when eating out as I have to pull the pump out, enter and cancel temp bolus to reset it. I regularly do a combination bolus for a meal but it then refuses to allow me to do a bolus for my desert. I have to get the pump out to do a manual bolus which can be embarrassing if I’m in a restaurant. It also means log book is incorrect as the desert carbs aren’t recorded. Too many small and minor issues. It needs a fix.

Stevie5719

3 years ago

My life

As i am diabetic and having to have my incline everyday this app helps me to see how much incline to give me so I won’t have a hipper or a hippo so I am rating this 5 stars for its excellent work and amazing because it is free so I don’t have to pay saying that it quite fun changing my profile to make it match my current look as yesterday I went to the beach so I took a picture and used it as my profile picture.

phone_cane

3 years ago

Connectivity issues

I am new to the Ypso pump and have been having connectivity issues leading me to manually deliver bolus. I have just updated my IOS to 16.5.1 but it is still not connecting. Losing this capability is making the pump less effective than it could be. I am praying they sort this issue out soon as it was quite stressful, and stress in turn increases blood sugar levels making the whole experience counterproductive. Lovely little pump though

Scottykish

3 years ago

Buggy syncs

Keeps constantly making us relog back in, syncing is sometimes difficult.
Would be nice if there was a WiFi option where it would be sent to all phones it’s connected too like a dexcom, rather than the main user phone and then having to sync from there.
Also buggy on the reports, not all lows seem to be recorded so I have to enter them in manually which is of course an issue when sending this to the endo!

mr catsalot

3 years ago

Surprised this is has been approved for use

Overall, I’m extremely disappointed and can’t quite understand why medical professionals have recommended this pump/ app.

My main issue is that I cannot depend on this app. There is obviously something wrong with the connection or Bluetooth.

There have been a number of times (that I’m aware of) where the bolus has NOT been sent to the pump. I have sent video screen shots of this to Ypso with no response. I don’t feel that Ypso care, there is no urgency yet it’s affecting my sugar levels, and my health. I shouldn’t be left wondering whether to inject with a pen or not. Have or have I not had the bolus… I don’t feel that I should be put in this position.

Don’t trust the app - check, check and check again!

I absolutely love the bolus calculator, it’s really easy to use. I think it’s great.

Having been on a Medtronic pump for 10+ years, you really don’t know what you have till it’s gone! I’m really hoping to come off this pump/ app for a number of reasons including this dysfunctional app.

Shergie

3 years ago

Generally useful but buggy

Very useful app and much better than most other ways to control insulin pumps. The built-in bolus calculator is also very useful.

However I often have to close and re-open the app to get it to connect to my pump. There have also been times where it delivers insulin, and I can see that in the logbook on the Ypsopump, but the log disappears from the app itself and I have to manually add it back as a “pen injection” to keep the insulin on board accurate.

speyfox

4 years ago