Horrible app
This app is completely useless. Constantly gives me low scores for mobile use, yet you have to have the app open in order for it to record your score. Getting low scores with no exclamation points, yet sometimes there is exclamation points and those scores turn out higher. Such a horrible app and I would feel much safer driving without it on.
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Not accurate
How does this app not know when someone is on a train? This insurance company is huge in NY/NJ and it doesn’t have train routes? It’s so annoying to manually put every single time I take a train vs drive, and then the driver score goes down. It also said I was driving when I was on AN AIRPLANE…. Makes no sense. Then the driver score goes down when you use the brakes. So do you want me to not break? Like I’m confused.
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Horrible and Inaccurate
No matter what I do, it’s impossible to get a good smooth driving score. The app gives me a 1 even if I only have one “medium braking” event. It doesn’t seem to account for defensive driving, and it takes points off for the time of day you drive — which is frustrating because I have to drive to work during those hours.
When I called customer service, they insisted nothing was wrong with the app, even though the scoring clearly doesn’t reflect my actual driving. Overall this has been a very frustrating experience and hasn’t felt fair or useful for evaluating safe driving. Doesn’t seem worth it. AND THEY CHANGE THEIR REVIEW RATINGS!!!! SHOULD BE AT A 1 BUT SAYS 4.
When I called customer service, they insisted nothing was wrong with the app, even though the scoring clearly doesn’t reflect my actual driving. Overall this has been a very frustrating experience and hasn’t felt fair or useful for evaluating safe driving. Doesn’t seem worth it. AND THEY CHANGE THEIR REVIEW RATINGS!!!! SHOULD BE AT A 1 BUT SAYS 4.
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Horrible and Inaccurate
No matter what I do, it’s impossible to get a good smooth driving score. The app gives me a 1 even if I only have one “medium braking” event. It doesn’t seem to account for defensive driving, and it takes points off for the time of day you drive — which is frustrating because I have to drive to work during those hours.
When I called customer service, they insisted nothing was wrong with the app, even though the scoring clearly doesn’t reflect my actual driving. Overall this has been a very frustrating experience and hasn’t felt fair or useful for evaluating safe driving. Doesn’t seem worth it.
When I called customer service, they insisted nothing was wrong with the app, even though the scoring clearly doesn’t reflect my actual driving. Overall this has been a very frustrating experience and hasn’t felt fair or useful for evaluating safe driving. Doesn’t seem worth it.
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Terrible!
The biggest issue is when it’s Paused it STILL records rides. Got 4 bad scores when it wasn’t supposed to be recording rides on Pause! Just went in again now to check and sure enough last 3 rides recorded even though I paused it.
Easy to use
Thank you for making my first telematics experience easy and fun, and I got a discount!
Set up for failure
I bet you the guy who calibrated this app couldn’t score over a 80%
Adds unnecessary stress
One more thing to worry about… driving too late -points off…driving over an hour-points off …drive at night-points off…get cut off and apply breaks-points off… accelerate to merge-points off… drive during rush hour-points off…and don’t forget to review each trip to log if you were driving, flying, sailing, or just walking quickly- you need to do it in a timely manner or the lock it in and then you need navigate their customer service maze to have it fixed. Not a fan of this app or the requirement imposed by the insurance carrier.
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Response from developer
We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We hope you are willing to give us another chance. Please reach out to us at YUBISupport@plymouthrock.com so we can work towards a resolution. Thanks!
What a scam!
I gave in and tried the app to get the discount on Plymouth Rock insurance. I took two very leisurely rides around my town during off peak hours (mid morning and mid day) and received a 77 out of 100 for “Time of Day.” I also turned everything off on my phone except the Yubi app, turned the Bluetooth off, didn’t play music through my phone, put my phone in my purse and DID NOT TOUCH IT the entire time. I STILL got 8 points taken away for mobile use. This is a scam. There is no way anyone could actually drive in New Jersey and not end up getting themselves in trouble using this “discount.”
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Response from developer
Hi there, I would like to get some more details about your experience with YUBI. Thank you for leaving feedback. Please reach out to us at YUBISupport@plymouthrock.com so we may identify ways to improve your experience.
worst app ever
I'm the first to say i’m not the best driver but it infuriates me that it takes of points for things that aren’t even my fault . It takes of point when i drive anytime between 3-4 like i work in an elementary school like what would you like me to do ? even when you’re stopped and use your phone it’ll count it . don’t even get me started on the "smooth driving" it’s a joke along with the whole app . the way you know this app is trash and they don’t care ? there’s a feedback button in the app but it’s never working . press it anytime of anyday and trust that feedback button is not working and they don’t care about fixing it or anything else . so ridiculous if i could give this app negative stars i would
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Response from developer
Hi there, we regret to hear that you had a negative experience with our app but would appreciate the chance to turn your experience around. Please reach out to us at YUBISupport@plymouthrock.com so we may assist you in moving forward towards a resolution. Thanks!
Um…are you kidding?
This app is terrible. If my boyfriend touches my phone while I'm driving, it counts as me using my phone, and I can't correct it. Additionally, when I was on a call, it recorded me as using my phone just for being on that call. I also dislike having to specify whether I was driving or a passenger.
Forget about needing to brake hard if necessary. The other day, a car cut off the one in front of me, and I was scared to brake too hard because I didn’t want to get penalized. It’s causing me so much anxiety while driving that I have no choice but to get rid of it.
Forget about needing to brake hard if necessary. The other day, a car cut off the one in front of me, and I was scared to brake too hard because I didn’t want to get penalized. It’s causing me so much anxiety while driving that I have no choice but to get rid of it.
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Slow
Takes way too long to load simple screens, gets very frustrating when you need to confirm that you were a passenger.
Scam
This app unfairly drops your rating for driving during the day, claiming there’s traffic even when there isn’t. Then it penalizes you at night too—seriously? Life is already stressful, now we have to worry about our insurance rating on top of it. The app expects you to stay indoors all day. It even lowers your score if someone cuts you off and you brake hard. It also keeps recording after you’ve gotten out of the car and are walking. You have to mentally remember to stop it just to hopefully keep a decent rating. This whole system is exhausting and unrealistic.
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Response from developer
Hi there, we regret to hear that you had a negative experience with our app, but would appreciate the chance to turn your experience around. Please reach out to us at YUBISupport@plymouthrock.com so we may assist you in moving forward towards a resolution. Thanks!
Beware..
I can see why this app only has a 1 star rating. First time ever using an app like this due to having Plymouth Rock. I went into this knowing I wasn’t a perfect driver but I’m already doomed because I work a night job & it lowers your score for driving at night. You can’t even use the controls in your car to change your music or volume, it’s still considered using your phone. This app is definitely made for them to raise your rates. I have enough stress in my life I don’t need an app to add to it.
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Response from developer
Hi there, we regret to hear that you had a negative experience with our app, but would appreciate the chance to turn your experience around. Please reach out to us at YUBISupport@plymouthrock.com so we may assist you in moving forward towards a resolution. Thanks!
Completely Unfair
I am constantly getting penalized for the time of day I’m driving! I work at a school and also have to drop off my kid at 7:30 - 8 AM and somehow I lose points for driving during that time! Like what?! That’s the normal time most people and families with kids are on the go! We should not be penalized for that. A lot of us don’t have a choice at the times we HAVE to drive. This feature needs to be REMOVED asap. It’s unrealistic.
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Very inaccurate
very inaccurate and always says im on my phone when im not
Doesn’t work
The app tells you that you use your phone and break hard when you don’t. Unfair app
Rigged, wildly inaccurate, and unfair
This app is a joke. No matter what you do or how well you drive, it’s rigged against you. It’s specifically designed to take points away from you to give you a lower and inaccurate driving score to raise your insurance rate. If you follow every rule in the app, drive as carefully as you can, slowly accelerate and decelerate, don’t have your Bluetooth connected to apple car play or some other way, and have no outside forces impact your drive even the slightest bit, the best you’ll get is an 80/100.
It takes points off for driving during peak hours, aka any basic rush hour/normal commuting times to and from work, and any time driving at night. It says “driving during busy times is risky and dangerous” and takes points off. Same thing goes for driving more than 60 minutes. It says it’s “unsafe to drive for extended periods of time” which basically means the app wants you to stop driving every hour if you have to drive more than an hour. Even accelerating to get onto a highway from an on-ramp gets points deducted, even though you have to accelerate to safely merge onto a highway. Also if you don’t the in-app feedback button doesn’t work so you can’t report inaccurate measurements and problems.
I’ll be switching insurance companies as soon as I possibly can. If you have this app, get one “decent” score, then open the app every night and mark every trip you make as “ride as a passenger” because you will never be able to maintain a reasonable score before your rates go up.
It takes points off for driving during peak hours, aka any basic rush hour/normal commuting times to and from work, and any time driving at night. It says “driving during busy times is risky and dangerous” and takes points off. Same thing goes for driving more than 60 minutes. It says it’s “unsafe to drive for extended periods of time” which basically means the app wants you to stop driving every hour if you have to drive more than an hour. Even accelerating to get onto a highway from an on-ramp gets points deducted, even though you have to accelerate to safely merge onto a highway. Also if you don’t the in-app feedback button doesn’t work so you can’t report inaccurate measurements and problems.
I’ll be switching insurance companies as soon as I possibly can. If you have this app, get one “decent” score, then open the app every night and mark every trip you make as “ride as a passenger” because you will never be able to maintain a reasonable score before your rates go up.
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Doesn't let me login
Very poor
Unfair
I can understand being rated on speed since speed limits on roads can be tracked by GPS info. Also limiting phone use while driving (it should always be 0 unless an emergency anyway). And maybe smoothness even though sometimes you have to stop short to keep from literally crashing into someone.. that may be a case by case basis. But this app also takes points off for "time of day". I work a night shift and usually don't get home until 12:30am-1am. And I get penalized for it. That is completely unfair. If anything it should be safer driving that late because the roads are empty! There is no way this app isn't a huge scam.
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Response from developer
Hi there, we regret to hear that you had a negative experience with our app, but would appreciate the chance to turn your experience around. Please reach out to us at YUBISupport@plymouthrock.com so we may assist you in moving forward towards a resolution. Thanks!
