Yup User Reviews

Name: Yup — Math Tutoring App
Rating: 4.4 (1001 reviews)

Yup — Math Tutoring App

Yup Technologies Inc.

📚 Education

📊 Productivity

What users say

Summarized from real user reviews of Yup. Based on 1K reviews and a 4.4/5 average, it highlights the 7 positives and 5 negatives reviewers mention most about this Education app.

Positive things

👍Helpful tutors
🚀Quick response time
💡Convenient on-demand tutoring
👍Positive and encouraging tutors
👍Improved grades and confidence
👍Easy to use app
👍Affordable pricing

Negative things

🕰️Slow tutor explanations
🐛Technical issues and glitches
👎Unhelpful and rude tutors
💰Overpriced subscription model
🕰️Long wait times to connect with tutors

Top reviews

Most Recent Highest Rated Lowest Rated

Good With Flaws

This app really helped me get through my Algebra 2 homework and I still use it to this day. I don’t really have any complains against the app except that sometimes the tutors take a very long time to help you. While they do take you through every step and possibility of the problem you’re working on, sometimes not everyone has 40mins-1 hour to work on 1 problem. But it does vary from tutor to tutor. A tip I use is being a little assertive with the tutors and telling them exactly what you need help with and if you need to leave. I find that helps speed things along if needed. Again I love this app, but I wish the speed was a bit faster and they didn’t ask 5 long follow up questions after every single problem

professional catfisher

6 years ago

Response from developer

Hi there! We are so glad to hear that you find the app helpful for your studies of Algebra 2. We would love to hear more about how we can make Yup a better experience for you, so please do reach out to us at support@yup.com!

Not a good experience. DO NOT BUY

I am a kid who had to rely on Yup for homework, so you can trust me when I say that you CANNOT rely on this app. My problems were considered too hard and out of the curriculum for tutors, and sometimes it would take OVER AN HOUR to find a tutor who would be able to solve the problem. The solution would be slow and boring, and the tutors belittle you and make you think you are a child. The tutors are rude and snappy and are quick to yell at you or use a condescending attitude. ESPECIALLY IN THIS TIME OF QUARANTINE, do not get taken advantage of. The service is long winded and you can’t back out of the deal once you realize the scam. Many of the tutors would end up giving solutions that were WRONG anyway. The app is riddled with technical difficulties. When customer service contacts you, it’s to take the side of the tutors. TRUST ME, GET A DIFFERENT TUTOR/APP!!!

ehsisbws

6 years ago

Response from developer

Hi there, thank you so much for reaching out. I'm sorry you did not have a positive experience with Yup tutors or with the support team. It is certainly never our intention to be unsupportive to our students and do apologize that this was your experience. We would love to learn more about how we can make Yup a better experience, so please do contact us at support@yup.com.

Great app, great tutors, worth the money!

I am a student and tutor myself. I have struggled with the current math I am in and catching up to my class. So when my dad found this app I was relieved. The tutors give me the confidence to attempt work on the classroom. I am very pleased with my experiences so far! Definitely would recommend!

graciemurphyw

7 years ago

Loving YUP!

My daughter has always struggled with math through out grade school and in to JH. We decided to give YUP a try to see if we could improve her grades and her confidence for her freshman year. I can’t tell you what an amazing experience it has been! She went from a C-D average to being a A-B student!! It has given her so much more confidence. Her being able to understand her homework is worth every cent! I’m so glad we found YUP! The ease of access for her to be able to use it when ever she needs it is such an amazing benefit! And not only the tutors but the people at YUP care about making it the best experience for her! Thank you for this amazing opportunity for her! We love YUP and will continue to use it through out her HS years!

Mandygirl20

7 years ago

Response from developer

Hi there, Mandygirl20! We are so glad you enjoy the app and thanks for rating us 5 stars :) We are so happy to hear that your daughter's grades have improved so significantly - I'm sure she's very proud (as she should be)! Thanks so much for all of your kind words. We're so glad we could be there for her! Please let us know at support@yup.com if you ever have any feedback or suggestions on how we can make Yup even better for you :)

Fantastic program!!!

Can’t say enough good things about this program! Yup has completely turned our daughter’s math experience around. She went from a stressed out, struggling math student to full confidence and an A grade on her final exam in a matter of weeks!
The platform is perfect for her and the tutors are very positive, thorough, and confidence-boosting! They take time to make sure she understands the concepts behind the problems in a way that is very supportive and encouraging so she feels proud of what she does know instead of embarrassed by what she doesn’t. The app is very easy to use and the availability of the tutors is also a key factor - the ability to instantly receive support as needed reduces the frustration time immensely!
As a parent it is a joy to work with Yup as well. From my initial contact with Thurain, who was very informative and helpful, to Marina who provides ongoing support throughout our journey, and all the tutors who keep a smile on my daughter’s face as she works through her homework. With Yup, you have a whole team of support!

Yup Parent

7 years ago

Response from developer

Hi there Yup Parent! Wow, thank you so much for the kind words and for rating us 5 stars :) We are so happy to hear that your daughter has gotten so much out of Yup - this is so so important to us. It's also such a credit to her hard work as well. We are also so happy to hear that you've had a good experience with our team as well, everyone here at Yup is committed to making the experience a positive one for all of our families. Please let us know at support@yup.com if you ever have any feedback or suggestions on how we can make Yup even better for you! :)

Lifesaving App

I am currently a freshman and am in Advanced Geometry. Before Yup, I struggled to understand the concepts being taught and it was difficult to find time to have my teacher explain. With this app, the explanations are clear and quick. The instructors are wonderful and convey such a positive attitude and great teaching style. I am sorry for the other reviewers that have had negative experiences, because when I have used this app I have had nothing but good results. Tutors were found in usually less than a minute, they were encouraging, the explanations were precise and to the point, and they truly took time to make sure the students understand what they are asking about. I would highly recommend this app to anyone that is struggling.

😁🤗👍

8 years ago

Response from developer

Hi there! Wow! Thank you so much for the kind words. We are so glad that you've had great experiences with Yup and with our tutors! Happy to hear that your tutors have had positive attitudes and have really helped you understand difficult concepts. Thanks so much for rating us 5 stars :) Please let us know at support@yup.com if you ever have any feedback or suggestions on how we can make Yup even better for you! Happy yupping!

Extremely helpful app!

Yup has given our son the on-demand tutoring and help with math that he has needed going on our 2nd year. Having the patient and at-home guidance that this app and its tutors provide has helped raised his math grade substantially and improved his confidence with the subject tremendously.
We have never experienced any glitches in the app and it always works quickly and efficiently.
Great job to the Yup tech team!
Yup Support is exceptional too! Especially Jennifer C.
We will keep using Yup! Highly recommend.

raiderfamLA

8 years ago

Response from developer

Hey raiderfamLA- Thank you so much for taking the time to write such a kind review! We are so glad that Yup is providing the support your child needs to succeed. We deeply care about helping students build confidence and we are so excited your son is doing that and getting better grades! Your support means so much to us. Please reach out at support@yup.com if you ever need anything.

This app is a complete waste of money

I just subscribed to yup about three months ago to help me with my college calculus class and AP chemistry. Now what they’re promising you are advance tutors that can provide you help 24/7 ,but that is not the case. There has been multiple occasions to where it’s taken up to 15 minutes just to connect with the tutor. They’re teaching methods take hours to explain simple concepts that would take normal tutors only a few minutes to explain. On other occasions the tutor has either A)not been able to help me with the problem or B) has gotten the problem entirely wrong. Not only have I chose not to resubscribe them but they just took $300 from my account without my consent. I’ve been disconnected from them multiple times and their customer service is horrible. They promise to fix the issue but never do! They never respond to my emails or complaints and I’m just about fed up. DO NOT subscribe to this company because it is a complete waste of your time and money!

Liv stifles

8 years ago

Response from developer

Hi Liv, I am so sorry you did not have a positive Yup experience. Our typical connection time is less than 30 seconds- it sounds like you might have been experiencing technical issues. Additionally, I am so sorry that your tutors were not able to help you. Our math tutors are only required to help with math up to high school calculus AB which might have been the issue. We looked through our emails and can’t seem to find any from your account- we would love to know more about your issues and make things right. Please send us an email at support@yup.com so we can get to the bottom of it!

Best tutoring app ever!!

I was having trouble with some math homework and heard about Yup from a friend who had used it for an assignment a while ago. I couldn’t figure out this section of math problems in my homework so I used Yup tutors. The helped me understand the concepts behind the questions and were patient and super nice. I’ll be using Yup next time I need homework help..... best app ever!!!

mathnoodle80

8 years ago

Very Unprofessional....I think this may be fake

I saw this app being advertised about a week ago on Facebook. Looked at there website and not much info. Googled them and not much info. I downloaded there app to see if I could get more info. They sent me a email and said to reply to talk to a director. I replied to the email 2x’s without a response. Then I got a text from the same guy that sent me the email. He didn’t even put 2 and 2 together and recognize I had already been in touch. I just wanted to get some basic info and they could not do it. They insisted I needed to talk to there director and made a appointment time. Every time I was in contact throughout the whole process they were very unprofessional....final straw was the director called me 40 min later than our appointment time. At that point I said to myself this is too fishy and I will not get dooped. So be careful everyone.....be careful is all I can say

123890tupture

8 years ago

Response from developer

Hey 12389tupture I am so sorry you did not have a positive Yup experience. Customer service is incredibly important to our company and we are so sorry that you did not get the experience you deserved. We really appreciate you taking the time to provide thoughtful feedback. We have discussed the feedback as a team and are actively working to make sure no one else has these negative experiences. Yup is not a fake company- we were founded in 2015 and backed by Stanford University. We provide personalized homework help in math, physics, and chemistry, 24/7. What sets Yup apart from other tutoring companies is that our support is available 24/7, our tutors are some of the best in the country, and students receive unlimited help whenever they want. We would love to hear more about your experience and properly share more about Yup with you. Please reach out to us at support@yup.com Once again, I am so sorry you had this experience. Thank you so much for your time and understanding.

Overpriced for quality of tutoring and technology platform

My daughter had used this app for help with Algebra 2 and Geometry at times over the last year or so. Typically she used it when she was stuck on a problem, especially late at night. She found the quality of the tutors and their helpfulness to be highly variable, with some being so unhelpful she would disconnect with the hope of finding another. The technology platform is also limiting. Other online tutoring platforms are more like an online classroom. This is more like text messaging. We were originally paying $50
per month, I believe for a certain number of minutes. This was a reasonable fee structure for the quality of tutoring and the limitations of the platform. My daughter needed some help with a math problem last night and logged on to get some help. The next thing I know I was charged $899 dollars (no, that is NOT a typo) for a six month renewal. They have changed their platform to unlimited tutoring at a minimum 3 month membership is $599 and a year is $1199. This product is simply not worth this type of investment. It is really too bad because at $50 a month it was good for what it is.

Cupcake296

8 years ago

Response from developer

Hi CupCake Thank you so much for taking the time to provide feedback to us. I am so sorry that you did not have a positive Yup experience. We found that students were stressed about the amount of time they were using Yup, so we moved towards an unlimited model which still breaks down to about $20/hr or less than $100 a month. Additionally, I am so sorry that you did not have a positive experience with our tutors. Our application process is incredibly rigorous- only 3% of applicants are accepted as tutors and they are constantly tracked to maintain a high level of expertise. We would love to learn more about your experience and look into these sessions- please send us an email at support@yup.com. Thank you so much for your time!

AWESOME!

Ok, so I’m a freshman at George Washington High School and we had a YUP representative come on and set us up. That very night we had homework that I was completely lost in and so I used the app and I was amazed! Super easy, super convenient and I was paired with a great tutor under 30 seconds! Ten out of ten would recommend for anyone who could really use someone to explain an equation to you from the comforts of your home and without having to deal with staying in at lunch or after school.

Phoenix Of Epicness

9 years ago

Innovative and helps with math and science!

What a great app that meets an in demand need! I love how it caters to students , teachers, and parents. You can easily snap a photo of a problem to send in order to get help. I wish I had this back when I was in school. This also helps with accessibility to tutoring as this service is more affordable and online. Highly recommend!

taotanic

9 years ago

Positive opinion

Usually I'd be against an app that does the homework for you but my little brother had already tried it and his first tutor left a good impression since he actually learned something! We tried it again and the tutor was again really helpful, so I do let him use it for his homeworks now.

noctis.d

9 years ago

Such a big help!

This app has helped me in so many ways. After struggling all semester in my pre-calculus class and doing poorly on my quizzes, this app has been a blessing to me. I get actual help for my questions without having to embarrassingly ask my teacher or friends or drive to an overpriced tutoring center. Now, I’m finally doing well in my class. I’d recommend this app to anyone struggling in a math class, it’s been a lifesaver! 😊

nisreendais

9 years ago

Math $ Physics $implified

Feeling Positive Although math is my weakest subject. With Yup I’ve been doing a lot better and understanding way more. Without feel discouraged and not understood as I would in front of someone. I am able to explain what I understand have a positive response from the tutors I have had. I love this app and highly recommend it to anyone in college or anyone dealing with math and struggling.

$erum

9 years ago

Easy and cheap.

This app is so wonderful and helpful in different way . seriously it is like a group study with all the people in world. And most important thing is that, when u have any difficulties in physics or math, you are almost gurranted to get answer with in a minutes. Thank you so much

John R. Johnston

9 years ago

Super helpful - heavily recommended for kids.

Many services offer tutors, but Yup is one of a kind in the quality of the tutors they hire. They actually care about teaching “how” you get to answer instead of just filling in the blanks. They taught my niece underlying concepts that put her ahead of her math group. I couldn’t be happier.

jwn43

9 years ago

Tutors when you need them!

This app is so helpful for those HW problems you just can’t figure out. I like that you can take pictures of the problems right in the app and contact tutors when you need them. Much easier and cheaper then hiring tutors IRL.

d_coady3

9 years ago

More than best.

The tutors actually take the time to work with you and help you to solve the problem rather than just giving you the answer and I think that's amazing. This helped me so much and I have a better understanding now 10/10 would recommend

Prince Ramadhan