Fraud or scam
Placed an order during their promotional offer (Everest ₹14) with a scheduled delivery window of 1 PM – 2 PM. The order was not delivered within the promised time, and there has been zero response from customer support.
No updates on the app. No reply on WhatsApp. No response on Instagram DMs. Completely unresponsive.
What’s more disappointing than the delay is the lack of communication. If you cannot meet delivery timelines, at least inform customers proactively. Ignoring customers after taking payment is unacceptable.
Until this is resolved, I cannot recommend ordering from this platform.
No updates on the app. No reply on WhatsApp. No response on Instagram DMs. Completely unresponsive.
What’s more disappointing than the delay is the lack of communication. If you cannot meet delivery timelines, at least inform customers proactively. Ignoring customers after taking payment is unacceptable.
Until this is resolved, I cannot recommend ordering from this platform.
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Shameful Delivery Commitment by Zappfresh
I found myself stuck with the commitment of Zappfresh express delivery and unfortunately I’ve to go purchase in local market for chicken due to no delivery by the Zappfresh.
If you can’t meet the delivery deadline then why do you commit and charge for it. Please review your system as I’ve suffered a lot. Please don’t trust Zappfresh for delivery.
If you can’t meet the delivery deadline then why do you commit and charge for it. Please review your system as I’ve suffered a lot. Please don’t trust Zappfresh for delivery.
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Quality went from superb to worst. U hv lost loyal customer today.
New update: I have been ordering meat and seafood in Delhi from zappfresh since 2018. I’m finally moving to Licious and Fresh to Home. Since last year, meat and seafood quality is not good. Felt cheated multiple times. Today received chicken without any package or labels, just a vacuum sealed transparent plastic bag with bloody water, delivered in a red jute carry bag with no labels or receipts. Simply suggests it was bought from some local wholesaler and delivered without any Branding or any labels. Earlier, I had stopped purchasing meat and seafood in 2020 as wrong fish was delivered or rotten fish and bad quality chicken was delivered. After ordering from other brands, thought again to purchase but after 3 orders and complaints, I am finally moving on to other brands. You have lost one of your most loyal customer forever. A company which doesn’t cares about customers needs won’t survive in the long run. Bye. My review back in 2018: I wish zappfresh opened up branches in Kolkata, Bengalis are non vegetarian and I think Bengalis consume the most non veg items on daily basis. But after eating meat and fish in Delhi, I dislike buying meat and fish from local stores in Kolkata. Tried superstores as well but it's nothing compared to the quality of chicken available in Delhi. I love ordering from zappfresh 😊
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Good and top quality food
Very good and fresh food delivered at our doorstep .Makes it very easy for us to order meat and other poultry products .Excellent service and delivery time
Great service!
Excellent quality meat. Service is also on time. Must try. Very affordable as well.
Amazing customer experience and delivery
Zappfresh is so easy to use and convenient. They have built a remarkable product and something I highly recommend to all my friends and family
Top quality non veg products
I ordered once from thos app , now im a regular customer. They products are fresh , all im my family love zappfresh
Excellent Products
The app is very good .
They deliver on time and their customer care people are very attentive.
The chicken / meat / fish delivered was fresh and tasty. I highly recommend it
They deliver on time and their customer care people are very attentive.
The chicken / meat / fish delivered was fresh and tasty. I highly recommend it
Great service
Excellent quality meat. Service was on time. Really affordable as well.
Worst company ever
They deliver my order after 2 days also they deliver wrong order ans also their coustmer care didn’t pick calls after waiting 30 minutes worst service and app every never order again from this 3rd class company
Pathetic service, pathetic customer care please don’t order
I had ordered chicken at 11 and till 3 pm I was trying to reach their customer care with ko response .. it was a prepaid order ... I even don’t know if they will refund ... but I will never recommend to buy from here ..
Very bad service and product
Ordered with them today after a gap of 6 months and regular persuasive follow up calls. 3rd grade chicken delivered, has 1 leg and random cut pieces of not sure which animal. The delivery is sent on a bike in a backpack with no temp control. Its all spoiled in 40 degree heat of Noida. Pathetic customer call number, disconnects automatically after 10 seconds.
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Deplorable service
I have ordered twice and each time looted. Ordered three items. Received two. Asked delivery person about third. Said inside the box. Later on couldn’t find the third item. Tried support service. No good. None tried to reach. Avoid buying from them
Improvements required
Please improve payment methods. Also provide product review system.
Money Deducted & No Customer Support
I tried to place an order and the money got deducted from my bank, but for some reason the order was not placed. I raised a ticket for this. For 4 weeks, no response on the ticket. Then I get a message that the ticket has been closed. No resolution is mentioned and the money was still not reverted to my bank.
I raised another ticket and the same thing happened. 4 week no action, then ticket is closed and money is not refunded.
I raised another ticket and the same thing happened. 4 week no action, then ticket is closed and money is not refunded.
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Full of bugs
This app is full of bugs. Shows undefined i many fields. If the payment is unsuccessful or i cancel the payment the cart becomes empty when coming back. I am not able to edit details in my profile. No place to see my contact details and addresses saved.
Not working
From past few weeks Zappfresh is not working on my phone. Number of times I have uninstalled and reinstalled the app but still it stuck on the very first page.
Worst customer Service
I am regular customer still they always lack in delivering on time . I chose the fastest delivery and paid 25rs extra .. Its not about 25rs but the time ..I was waiting for the order for 4 hrs and no one delivered after regular calling customer support said to deliver in next 30 min again it took 2 hr and i kept calling then no one picked ..
Pathetic ...
Pathetic ...
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Terrible customer experience
Downloaded this app after some hype from friends but zappfresh doesn’t deliver in my area. No big deal. But lord help me.. the number of text messages I get from this app merely for registering myself.. drove me so mad I had to leave a review. I can’t even block the number and move on. I have to live with all the “missing momos???????” Spam messages. No I’m not bloody missing momos. Never ever giving this service a try again just because of this.
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Wait till 6 pm than cancelled my order.
Hi,
That was the first time when I was using this app. I ordered chicken curry pieces 1000gm. As I expected they didn’t deliver me till 6pm lol than i called to customer care he said sir today I don’t have stock. Lol very pathetic app. Now I m little bit scared also that they will return my money or not. Hahahahaha
That was the first time when I was using this app. I ordered chicken curry pieces 1000gm. As I expected they didn’t deliver me till 6pm lol than i called to customer care he said sir today I don’t have stock. Lol very pathetic app. Now I m little bit scared also that they will return my money or not. Hahahahaha
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