not using this app, edited
Edit: Zappos’s customer/user facing and design teams certainly could not take blame for Amazon’s UX choices and direction, so one can only despair Amazon’s bias for retina scalding in a UI. For this iteration of the app’s experience(mid 2026), one could just use the web site, it looks nearly identical on start up. Original: White screen on start up . Super irritating for those that have dark theme selected. The app ignores its own theme setting, and instead shows an Amazon-esque splash screen with glaring white background. If one wanted that, one could simply use the Amazon app, which completely ignores theme settings . Further, even more irritating is the non-dismissible banner for whatever the current, not-relevant-to-me promotion is. three stars because filtering is useful. Probably only a matter of time before Amazon merges Zappos into the Amazon app.
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deleting this app
White screen on start up . Super irritating for those that have dark theme selected. The app ignores its own theme setting, and instead shows an Amazon-esque splash screen with glaring white background. If one wanted that, one could simply use the Amazon app, which completely ignores theme settings . Further, even more irritating is the non-dismissible banner for whatever the current, not-relevant-to-me promotion is. three stars because filtering is useful. Probably only a matter of time before Amazon merges Zappos into the Amazon app.
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Returns issues
Every time I make a return they don’t even give my money back, I’ve done two returns this year, and every time I’ve waited 2 months per return, and it’s because I talk to the support to get it back, because if I don’t, they will never move, it’s very frustrating because it wouldn’t have to be like that.
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Don’t know how to order!
You have overdone it!,
Not cost effective anymore
Zappos used to be my go-to for affordable shoes, but now prices aren’t worth it. No bargains - local stores are cheaper.
UI issue
The extended sizes after 14 are cutoff and unable to be selected in the filter menu
What happened to the cat???
Okay, admittedly it’s been a bit since I needed to buy running shoes, because for the last couple of years, I stopped running for a bit.
But now I want to again, and I came back to your app to do it, and had to update my app, and apparently now if I add something to my cart, I no longer get a cute springy cat putting my item in the cart. Wtf. It was adorable and I loved it. Bring it back.
(No, I haven’t ordered yet. I wear Brooks, and your price is no better than my local running store. And you got rid of the cat.)
But now I want to again, and I came back to your app to do it, and had to update my app, and apparently now if I add something to my cart, I no longer get a cute springy cat putting my item in the cart. Wtf. It was adorable and I loved it. Bring it back.
(No, I haven’t ordered yet. I wear Brooks, and your price is no better than my local running store. And you got rid of the cat.)
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Garbage
You better pray you don’t need your shoes before a certain date or job
…because they will 100% not get to you in a timely manner. It will sit in processing for days and be lost in transit.
…because they will 100% not get to you in a timely manner. It will sit in processing for days and be lost in transit.
Where are the men’s shoes
With the most recent update there is only one gender type as a filter option, women. Can men now only buy shoes on Amazon?
App sucks, customer service sucks as well
Playing around with a captia for 45 minutes to try to get into my account, customer service is useless.
From Riches to Rags
Used to love Zappos. Not sure how long the insane sign in process has been in place, but no thank you! Deleting the app.
New authentication process is insane
I love Zappos but the new app login authentication where you have to complete three puzzles of counting dice is INSANE. It was taking me so long to complete I abandoned it altogether and will no longer be shopping in the app.
So sad
Sold to Amazon, goes way down in quality. App is buggy, logins buggy. Items disappear from cart. Used to be my automatic go to for shoes, guess not anymore.
Where’s the flying cat?
Bring back the cat that flys to put my shoes in my cart. Also why does the scroll just roll well beyond when I attempted to stop it?
Cumbersome app. Notifications and log in are circa 2005.
Every time I open the app I’m logged out and have to log in again. Notifications will not stop coming despite me opting out more than once. Shopping in the app is really outdated and frustrating. You can click the same category and get different results every time, within minutes. Entirely different. Not just slightly different. The Amazon log in freezes every time I use it. I’ve all but given up using this app.
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Generic barely useful app
The app is a reskinned generic app, can’t find anything because product tagging is all over the place. Like you’re looking for sweatpants, good luck. They’re called “joggers” in the app. Who calls them joggers in the US? App used to be good but was taken over by the lowest bidder apparently. Website is more useful than the app.
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Annoying sign in
Love to shop on the app, but it asks me to sign in again every time I relaunch it!! Annoying!
Amazon ruins another thing. Glitchy app overpriced shoes
I want to like Zappos’s but the fact my cart keeps emptying on its own and I need to re add things multiple times while paying top dollar is annoying.
Said purchase was good and sending to fail
Failed to be able to deliver shoes. An Amex platinum wasn’t up to their standards
Limited search ability with latest update
With the latest update, I’m no longer able to search for multiple shoe categories at one time, which is really disappointing. If I want to search for heels and flats at the same time, for example, I can’t do that now when it was never a problem before and it was one of the things I really loved about using the filters for.
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