Don’t support RealID
I am required to use his app and just spent ten-twenty minutes trying to get it to accept an Oregon RealID. I tried using studio lights, natural lights, using polarized filters, different positions for the ID and angles for the light. Nothing worked.
Response from developer
Hello, thank you for your review. We sincerely apologize for the inconvenience you've experienced. You can contact us at support@zealid.com and provide additional information in order for us to assist you.
Registration is a nightmare
User interface and process is amateurish, error prone and illogical. I’d give it zero stars if possible. Also, does not support SMS to a US phone number.
Response from developer
Hello. Thank you for your review. We sincerely apologize for the inconvenience you've experienced with the app. You can contact us at support@zealid.com and provide additional information regarding the issue.
Ideal solution for digital signature
I love using it. Super easy and intuitive. You got to switch from Firefox to Safari as it didn’t work for me on first browser but those are details. Strongly recommend.
Processus très lourd
Pas vraiment fluide comme système. Il y a plus efficace.
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Great tool
Easy to use
Horrible
This application is practically unusable. It’s riddled with bugs to the point that there are more errors than working features, making it impossible to rely on for any real tasks.
Authenticating my device was the worst experience
Tried 3 times to authenticate the device. This after spending time uploading passport, scanning face, etc. authentication at the end was an epic fail. I received the email but not the text verification code. The AI chat sucked. Fortunately there is a human helpline and they gave me a manual code. What they didn’t give me was my time back.
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Response from developer
Good day, We are sorry for the inconvenience this has caused you. We are currently working to resolve the issue with certain countries not receiving confirmation codes, we are grateful for the feedback and we hope to resolve this issue as quickly as possible.
Very poor experience
Cumbersome and way too complex steps that need to be followed, not to mention it does not recognize national ids of all EU countries.
Very good when you have a lot of time and no ideea how to spend it…
Very good when you have a lot of time and no ideea how to spend it…
Poor user experience
I got some meaningless error like “Your connection is not secure”. After I call support and tell about this error in a minute they ask if I have iOS devise, told me that this is known issue and asked me to update the app. Why don’t include this info to the help center and useless chatbot?
Why chat bot can’t escalate the issue to a live agent after 5 unsuccessful interactions and direct asks to talk to human?
Why chat bot can’t escalate the issue to a live agent after 5 unsuccessful interactions and direct asks to talk to human?
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First time rating a service with 1 star
The service is badly designed with confusing documentation. It took me two days to sign a document, and I needed an NFC ID despite the website saying other IDs work for my country. The app is slow and shows unclear messages, like saying my ID is validated before giving instructions and asking for a video recording.
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It didnt accept Romanian ID
It worked with passport NFC but it’s not fair not to accept the national ID. It needs improvement. Otherwise a nice secure app!
Bad app
The app takes a lot of time to complete the steps and ends up saying you have to redo the process. Could benefit from a makeover and simpler process.
Does not work most of the time
Signing works like 1 in 5 attempts if you are lucky. Extremely annoying and frustrating
Great app
Simple and easy to use, great customer service
You know it's bad when
You have to spend over an hour trying to get out of a Kafka-esque maze just to sign a single one page form.
This is clearly not-ready-for- primetime technology that should not be used by banks or anyone else with mission critical signatures to process.
Their passport scan is not accurate enough, so you just have to keep redoing it until finally it works. The first time, I think it took over 10 tries. The second time, it took a lot more.
There is no real-time feedback on this. You have to get all the way through the process and then you get rejected at the very end after going through all the steps.
The app turns on your phone's camera light, which creates a lot of glare. The app also does not send SMS messages reliably, which is why I had to call tech-support so many times. They know this so they just give you the codes over the phone.
I also absolutely hate that you have to have FaceTime turned on. I normally have it turned off for privacy reasons.
This is clearly not-ready-for- primetime technology that should not be used by banks or anyone else with mission critical signatures to process.
Their passport scan is not accurate enough, so you just have to keep redoing it until finally it works. The first time, I think it took over 10 tries. The second time, it took a lot more.
There is no real-time feedback on this. You have to get all the way through the process and then you get rejected at the very end after going through all the steps.
The app turns on your phone's camera light, which creates a lot of glare. The app also does not send SMS messages reliably, which is why I had to call tech-support so many times. They know this so they just give you the codes over the phone.
I also absolutely hate that you have to have FaceTime turned on. I normally have it turned off for privacy reasons.
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Response from developer
Good day, Thank you for the feedback, we will strive to improve these features so that the application would meet your standards. We are very sorry to hear that your user experience was unpleasant and we will try to make sure that next time you will not encounter these problems.
Good app and service
The app is easy to use and de technical support call me for help to login. a very nice man.
Skvělá appka
Takhle přesně by to mělo vypadat vždy a všude. Díky!
Does not allow to register
Does not allow to register with Czech permanent residence card
Schrott
Immer wäre irgendwas falsch. Taugt nichts. Bessere App gefunden
