Used Real a while ago, came back and it’s ruined
To Real: please don’t just copy and paste a response here that you’ve sent to tons of other people who are dissatisfied. This update has ruined this app. There is a way to keep what was good and introduce new things that can also be good.
Response from developer
Hi there! Really appreciate this thoughtful feedback, and we're so sorry to hear that our changes aren't feeling like the right fit for you. We're grateful for the opportunity to learn from our members, and will certainly be considering the collective feedback on the updates to our content as we continue to create new Real experiences.
Was once great - now worthless
Too bad, I thought pathways was really well designed and like a great option especially for those of us who struggle to find a therapist we click with. The videos and exercises helped me feel seen and to learn in a real way. I feel like the app went from being an amazing resource that was totally worth it to a complete and utter waste of money. I hope they bring back pathways but I’m not holding my breath 😞
Response from developer
Hi there! We want to apologize for any confusion you experienced with this the change and we truly appreciate your for taking the time to share your experience with us. We sent out comms that we would be changing our app, but we understand how things can go to spam and we apologize for any confusion or stress here!! Though we are sad to see you go, we are super grateful to learn from your experience and we are bringing your feedback into our internal convos so we can keep them in mind in our ongoing conversations. We would also like add an extra month to your remaining time to give you an opportunity to give us a try, if you'd like :) Please reach out to us at hi@join-real.com so we can get this free month added to your account.
Best app for mental health
Response from developer
Thanks so much!! Really appreciate your feedback!
They trashed it?
Can’t create an account in the app
Response from developer
Hi there! We are so sorry you encountered this issues when signing up for the app and we can understand how this would feel a bit stressful. Please know that we have brought this feedback to our team and we are excited to share that this will be resolved later this month with in app purchases! If you are still interested in giving us a try, please feel free to reach out to us at hi@join-real.com and we would be happy to help you get set up and update you when this has been resolved :)
