ZenBusiness User Reviews

Customer Experience

Positive experience16.1% of reviews
Neutral4.7% of reviews
Negative experience79.2% of reviews

~ Based on 149 written reviews from the US App Store.

What users say

Is ZenBusiness Safe?

ZenBusiness: LLC Formation appears safe based on user ratings. AppsHunter Safety Score for ZenBusiness is 90/100.

This assessment is based on 1,710 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.3% of ratings point to a safe experience
2.4% of ratings suggest some concerns
9.3% of ratings point to a risky experience

~ Based on 1,710 App Store ratings for ZenBusiness.

Is ZenBusiness Legit?

ZenBusiness: LLC Formation appears legitimate, with a few gaps. AppsHunter Legitimacy Score for ZenBusiness is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Not gonna say it’s bad but not good if that makes sense

Not gonna say it’s hard but if your a good researcher and can do things by yourself with the blueprint given to you cool this it it, but if you need one on one with someone and help with things like this nahh this not for you but customer service was nice and helpful they work with me they will charge you 50 million times for something that free for the year so I recommend putting a dummy card on here
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Scam

This place is an absolute scam I was guaranteed my ein number within 3-4 weeks. It has been 3 months and customer service will only put you on hold. It is impossible to reach anyone who can actually help you out and reviewing a refund is completely off the table. If you want your money to go to waste use this company.
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Scam

This is the biggest scam out there I have called multiple times to try and cancel my subscription and they never did so I went through my credit card to dispute the charges and I just had to end up cancelling my entire credit account all together because they would not stop charging me $200 a month, this is by far the worst business I have ever came into contact with and I beg you not to ever do anything with these scammers
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Unacceptable

I canceled the subscription in February. They charged me for the whole year would not give me a notice or nothing. Send it straight to collections. This place is a thief. They rob you please run the other way when you see in business.

Find someone else

Robbed me
Tacked on fee after fee. No financial agent to talk. It’s a scam. Worked out great in the beginning but took more money for services I didn’t want.

Kainos Solutions LLC

I paid for expedited service and now in the fourth week of not having the EIN yet after taking three weeks to get the business license. Just poor service all the way through the process with zero accountability.

Horrible

Will scam you out of $400 and won’t let you cancel nothing and will secretly make you agree that it’s fine, don’t do business with them they are horrible

App is so hard to use

The little bar at the bottom covers everything important you need to use for invoices or adding information why have they not fixed this?

Scam

I trying to cancel my subscription but they don’t wanna.

Trash

Way harder than it should be, no support

Good

I enjoyed the ease and flexibility of the app. It made starting an LLC very simple.

SCAM! STAY AWAY

I am not one to write reviews but I don’t want anyone in the same situation I have been in. Zenbusiness has caused more problems than any other company I have ever worked with. To be quite honest, the company has done nothing to benefit us at all.

Here is what they do: you register, they trick you with their subscription models… after registering your business, they quickly take all of your info and sell it to brokerages. These brokerages, along with zen business call and call and call trying to tell you your business is at risk. I received thousands of these calls over the last year.

There is no where on the website or app you can cancel your subscription. I had to email them to tell them I wanted to cancel. I received a response not addressing my initial inquiry, but instead, asking me for protected personal information that should never be exchanged via email.

Absolute waste of money. Horrible business
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Response from developer

We would like to speak with you in regards to your experience but are unable to locate your account with the information provided.

Horrible app

The app is outdated. The domain I created never worked and I never received any help or notification regarding my domain registration. I didn’t enjoy using this platform.

Will charge you $400 a year for doing nothing

This is just a money grab at this point. They charge you $200 a year for being a registered agent for literally doing nothing and another $200 a year for their subscription which you don’t need but you have to have. There isn’t any way to cancel on their app and when you contact support they just stone wall you and refuse to cancel. You can literally do all of this stuff yourself and they are charging a premium for it.
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The Mobile Deposit experience is poor

The mobile deposit section of the app is buggy. It won’t allow you to take a clear picture because the image is captured automatically instead of being user controlled. Then, when you actually get what you think is a clear picture, you have to wait until a decision is made if accepted or not (usually taking a day). I waited in until
I saw “clearing” but my check was arbitrarily declined for no apparent reason even after that point. “Unable to use image” it said but not sure why. This is extremely inconvenient
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DO NOT USE THEM!

Stay away, i paid for premium package and after 10 days my LLC still not formed and i received email that my state rejected it because of name conflict any accountant that forms LLC can check this in front of you and tell you choose something else before submitting to state, this people didn’t even bother, all they did gathered information and submitted as it is to state, why i paid $200 for this i still don’t know. Don’t do my mistake, stay away
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Trash Subscription charges

They try to sneak in a subscription that you don’t realize you signed up for until you start getting charged. They also don’t make it easy to cancel the subscription or get a refund. It was rather annoying as someone who is starting a business and doesn’t have time to be on the phone or chatting with support to get a cancellation for a subscription in ever wanted or asked for or physically signed up for.
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DONT USE THEM BAD REFUND POLICY

Didn’t refund my subscription and charged my card. I REPEAT DONT NOT USE ZEN.BUSINESS THEY REFUSED TO REFUND ME I WILL DEVOTE ALL OF MY ENERGY TO SAVE OTHERS FROM THIS.THEY CLAIM THEY CANNOT LOCATE MY ACCOUNT IN ORDER TO DISCREDIT MY BAD REVIEW.

DONT USE THEM BAD REFUND POLICY

Didn’t refund my subscription and charged my card

Predatory Business

Yeah so when you use this company to form the llc be sure you do it carefully and read everything. This company likes to put several ads in front of you distracting you from the options you’re selecting. By all rights you can and should only choose entry level package that costs only $50 for the state level fees and free as far as subscription. When it comes to the REGISTERED AGENT section be very careful as they will bind you in a legal catch all saying you clicked so it’s your own fault. You actually can be your own registered agent. You don’t need zen business to be registered agent. The $199 fee with that they took out my account no warning and said oh well you clicked it it’s your fault. The management was very rude disrespectful. Gave me false call back number I still have that voicemail. This company is like so many others putting the option to click big and the fine print of the cost small as they legally can.
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Response from developer

We would like speak with you in regards to your experience with us but are unable to locate your account with the information provided. Please give us a call at 844-493-6249 so that we can further assist you.