Poor customer service
Like others have mentioned, my bill increased unexpectedly. Being charged extra simply for services which were included before.
Response from developer
Hi Buggy, We wanted to follow up with you on this. I suspect you are no longer a user but wanted to invite you to experience the great new developments ZenMaid has made since you last left this review. We will also soon be offering "priority support" which will also help on response times. Thank you for giving ZenMaid a try!
Won’t let me sign in
Glitchy
Poor customer service
Amar, in particular, was rude and dismissive. Instead of providing support, he accused me of “asking too many questions” and tried to force me to upgrade my plan. His tone was disrespectful and showed very little tolerance or tact, especially towards women.
In the end, I moved over 36 properties to ResortCleaning, which offers better integrations without charging extra for speaking to a human. I truly hope Zendmaid rethinks its customer service approach — because experiences like this push long-time customers away.
Causes extra work
Response from developer
Hi Gabriel, I sent you an email regarding the same feedback you posted internally. I'm happy to help and myself, along with many customer facing reps at ZenMaid do not have a heavy accent. I understand that sometimes, a heavier accent can pose challenges. Please know that everyone you'll encounter both client facing and even in the internal staff all speak English. We are a diverse group, but understand you would like the onboarding experience to be a bit different. We're happy to accommodate! Please reply to either the voicemail we left for AllCleanATX or the email - We'll get everything sorted on the onboarding front and we'll have you using (and loving!) ZenMaid in no time. Sincerely, Maria
