Poor customer service
I strongly agree with the concerns raised in other reviews. I was also a long-time user of this app and consistently felt uncomfortable dealing with their customer service. The overall tone was negative, and interactions very awful and disrespectful specifically with AMAR playing to be CEO of bad service.
Like others have mentioned, my bill increased unexpectedly. Being charged extra simply for services which were included before.
Like others have mentioned, my bill increased unexpectedly. Being charged extra simply for services which were included before.
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Won’t let me sign in
App won’t let me sign in. At one point was saying my account was inactive, which it wasn’t. Then let me sign in for 2 days. Now it doesn’t let me do anything. I put my password and username and hit login and absolutely nothing happen. Garbage app
Glitchy
Trying to scroll up or down withing the calendar list keeps glitching while taking a long time to load the previous weeks. Often times if there is a note on the account - it takes a good while to load (regardless of my connection to WiFi or cellular). The notify the client that I’m on my way does not work. At all.
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Poor customer service
I used this app for years and never felt comfortable with their staff. The overall attitude was extremely negative, and customer service mixed personal feelings with business. My bill was suddenly increased by $60 just because I asked several times how to reactivate a worker, which I found unfair and unprofessional.
Amar, in particular, was rude and dismissive. Instead of providing support, he accused me of “asking too many questions” and tried to force me to upgrade my plan. His tone was disrespectful and showed very little tolerance or tact, especially towards women.
In the end, I moved over 36 properties to ResortCleaning, which offers better integrations without charging extra for speaking to a human. I truly hope Zendmaid rethinks its customer service approach — because experiences like this push long-time customers away.
Amar, in particular, was rude and dismissive. Instead of providing support, he accused me of “asking too many questions” and tried to force me to upgrade my plan. His tone was disrespectful and showed very little tolerance or tact, especially towards women.
In the end, I moved over 36 properties to ResortCleaning, which offers better integrations without charging extra for speaking to a human. I truly hope Zendmaid rethinks its customer service approach — because experiences like this push long-time customers away.
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Causes extra work
One of the more annoying things about the app and website is when I input a new customer and their appointment and then save, often it won’t show up on the calendar. I’ll even try to add them on the calendar and it won’t pull up their name at all, so I have to go back through emails, re-input the customers information, pricing, appointment etc, and then maybe after the second or third time it will finally save and be on the schedule and I can move on to the next task. This is causing a lot of extra work and is frustrating.
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